Headquarter Hyundai Genesis - Service Center

I would give zero stars, if possible. Manager and director with very unprofessional atitudes. They were talking very loud with me in the lobby. The situation: During our previous car main Manager and director with very unprofessional atitudes. They were talking very loud with me in the lobby. The situation: During our previous car maintenance appointment we were told that the window blind (that was broken and we clearly explained what happened) could be replaced since the car still had warranty. They would order the piece and call us to do the replacement. They have never called. So, we had the new maintenance scheduled and we mentioned regarding the blind. The manager really did not care, he said he talked to my husband by the phone and interrupted me while I was talking asking If I would like to speak with the director. The director started saying that there was nothing documented in the system about this issue, and he would never approve this kind of replacement since he considered not a problem with the product (without even looking to the blind itself or trying to understand what happened) and I would have to pay for the replacement If we decide to fix it. I called my husband while waiting for my car, and he (the director) was listening to my conversation and started to say (in a very loud voice) that I was lying to my husband. So, after all the service disappointment, he also called me a lier in front of everybody in the store. They were very unprofessional and I would never recommend their service to anyone. Costumer care do not exist. We have another car, another brand, and they have been amazing!!!! We have worked with others car dealers (Not related To Hyundai) and they were amazing as well. Just be careful! More

We have been getting the run around from Cameron Forshay in service. We paid for the extra maintenance warranty, have roadside assistance. When 1 tire got a nail, instead of replacing it with a new one (und in service. We paid for the extra maintenance warranty, have roadside assistance. When 1 tire got a nail, instead of replacing it with a new one (under warranty) it gets plugged. Over 3 months time the same tire gets plugged. Finally after bringing this to their attention, Cameron orders a new tire. HOWEVER, despite repeatedly telling Cameron that I needed an appt after 2pm & he acknowledges that, Cameron went ahead and sends an appointment confirmation fir 11am, & I can’t get a live Competent person to return my call. We are in the market for a new car and Will NOT be buying it here ☹️😤 More

If I could give no stars I would. Never follow through as well as never returns calls in service department been waiting over 3 months to bring car in So many issues to list.stay away and lies about vehicle well as never returns calls in service department been waiting over 3 months to bring car in So many issues to list.stay away and lies about vehicle during sales. They don't honor or follow through More

Drop car off for service appointment and was told not able to check car for a week. Why have appointment. Beyond incompetent. Called another dealer and being seen today able to check car for a week. Why have appointment. Beyond incompetent. Called another dealer and being seen today More

Tony was courteous and knowledgeable about the cars. He listened to what I wanted and brought a Kona for me to try that was perfect. listened to what I wanted and brought a Kona for me to try that was perfect. More