Headquarter Hyundai Genesis

Great Customer Service On 4-11-2014 I returned to the dealership for a customer service issue I had with the customer services agents from the hyundai.com website. I went to On 4-11-2014 I returned to the dealership for a customer service issue I had with the customer services agents from the hyundai.com website. I went to see my sales person Nick who was busy with another customer at the time and he turned me over to Jake Von Radesky who said he would be happy to assist me. Jake right away assured me that he was here to help me with what ever problem I was having. At the time I was not feeling real happy with the help I had received on the phone prior to coming back to the dealership. Jake was a good listener and was able to make me more at ease. Even though this customer service issue did not involve him directly he made an unhappy customer a happy customer again and corrected the problem. I am a big customer service person and Jake showed me that he also cares about customers. He was a team player and stepped up to the plate when Nick was busy and did what had to be done and do right for the customer. I have been a customer at this dealership for 9 going on 10 years now and this is the reason I came back to buy another vehicle here. In today's market anyone can sell you a vehicle but it's the relationship you have with the dealership and it's personnel after you purchase it that keeps you coming back and telling others about the quality of service you received. I will continue my relationship with this dealership and will refer family and friends that maybe looking to purchase a Hyundai to them. Thank you Jake for representing your dealership in a professional matter and providing excellent customer service this is what keeps customers coming back. Mike More

Excellent Experience!!! I had the most amazing car shopping experience. Robert Duran was such a professional and awesome person. I would recommend this dealership and Robert I had the most amazing car shopping experience. Robert Duran was such a professional and awesome person. I would recommend this dealership and Robert Duran to anyone. More

Nic natole was friendly, helpful and respectful of my time and budget. The showroom was clean and the other staff i met were great! Thank you for headquarter hyundai for my car...i love it! time and budget. The showroom was clean and the other staff i met were great! Thank you for headquarter hyundai for my car...i love it! More

I bought the 2013 hyundai genesis coupe 2.0T premium and it is everything i could ever dream of. Captin Dave was so helpful with my purchase. He was sweet, fast, and helped me take home the car of my dreams it is everything i could ever dream of. Captin Dave was so helpful with my purchase. He was sweet, fast, and helped me take home the car of my dreams. He has great customer service, He was able to explain everything clearly. He was very friendly and was able to lower the price to something affordable for me. More

We went into this dealership (almost an hour away from our house) because they had the exact used car that we wanted at a reasonable price. The customer service was great, they worked with us as we arrang our house) because they had the exact used car that we wanted at a reasonable price. The customer service was great, they worked with us as we arranged our own financing (which took a couple of days), and Robert was especially friendly. My only real complaint would be that (just like every other dealership I've ever worked with) even though we came in knowing the car we wanted, it still took hours to get things take care of. What made up for that, though, was the condition in which my used car was prepared to take home -- detailed cleaning, full tank, and new tires. I thought the dealer fee was a little much, but this service definitely made it easier to swallow. Trust Robert -- he'll take great care of you! More

Complete opposite of what I expected at a car sales lot. Knowledgeable and friendly sales representatives showed me the features of the vehicles and outlined how they stand out against the competition. Vehi Knowledgeable and friendly sales representatives showed me the features of the vehicles and outlined how they stand out against the competition. Vehicles did not have what I would call "hail mary" prices on the windows. Headquarters Hyundai was easy to negotiate regarding price and additional warranties. They will put you in a car for a good price. Will definitely use them again in a few years for a new vehicle. Highly recommend Bob Dennis. More

I gave the ratings above because I found the people To be friendly and courteous. When I went to headquarter Hyundai to get information, Tim Mcardle met me at the door answered my questions. More importa friendly and courteous. When I went to headquarter Hyundai to get information, Tim Mcardle met me at the door answered my questions. More importantly he followed up the next day to find out if I had other questions concerning the cars and invited me to take some test drives. After shopping other dealers, I met with Tim and arrived at a deal. I appreciate also working with Joe and Amad as well. I would certainly recommend Tim Mcardle and the headquarter Hyundai tea More

I had been looking for a new car to purchase and had been to 5 dealerships before I came to Headquarter Hyundai. I was so disheartened because my credit isn't great and no one else was willing to work with m to 5 dealerships before I came to Headquarter Hyundai. I was so disheartened because my credit isn't great and no one else was willing to work with me. I called Headquarter Hyundai today and spoke with Joel. I explained my credit situation and what I was looking to spend. He very kindly told me that he could help me, and to come on in. When I got there I met Joel, and he introduced me to my salesperson, Byron. What a wonderful person to deal with! Byron was kind, helpful, informative, pleasant, sincere and genuinely wanted to help me buy a car. In less than 2 hours, I was in the financing office with Vincent, where I received great and personable service as well. I drove home in a brand new 2014 Elantra and couldn't be happier. My experience today is greatly appreciated and I will refer everyone I know in need of a vehicle to this dealership. The staff is professional, courteous, informative and respectful. I'm so happy with my new car. Thanks Headquarter Hyundai! More

I had the privilege of working with Robert Duran and the team at Headquarter Hyundai. I normally hate dealing with dealers due to overwhelming hassle of calls and message. This team was very laid back and R team at Headquarter Hyundai. I normally hate dealing with dealers due to overwhelming hassle of calls and message. This team was very laid back and Robert gave me and my wife the tools to make a great choice of a vehicle. The process felt like they worked the best deal for me and I came out with the car I wanted. I would recommend this dealer to anyone looking for a very nice car with great warranty. More

I gave HQ Hyundai 5-great marks because our overall experience was very good. Each person upon our arrival to the dealership was respectful and not pushy. Our sales person Tim Mcardle was fantastic! experience was very good. Each person upon our arrival to the dealership was respectful and not pushy. Our sales person Tim Mcardle was fantastic! We were able to take two weekends with him looking and test driving used cars; he was patient with no stress. It was evident to us that he had our best interest in mind; that was to serve us with quality products and information so we could make the right choice. We had had our hearts on one vehicle, but Tim had the shop check it out for certification. When the car was found not up to certification standards he was honest and contacted us with the news. Although, we began our visits looking to buy a used vehicle, in the end the best deal got us into a new 2013. Anjum Khaja was great in processing our paperwork and made the experience less threatening than past times at other dealerships. We are quite happy and are enjoying our new car! More