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Healey Brothers Ford
Poughkeepsie, NY
350 Reviews
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Showing 350 reviews
February 03, 2015
I'd NEVER GO BACK AGAIN I will never go back to Poughkeepsie ford ever again. I purchased a vehicle 3 months ago and for one I already had to replace the battery, okay I unde I will never go back to Poughkeepsie ford ever again. I purchased a vehicle 3 months ago and for one I already had to replace the battery, okay I understand things happen. But now it being 3 months and 3 weeks of owning my vehicle my alternator broke and ford will do nothing about it. I barely put 250 miles on it and they won't do anything for me. They told me it wasn't their problem and that it's only covered up until 3 months. I've bought a few cars in my day and never had a problem but let me say one thing their service is far from friendly. More
by Mbre23
Helpful January 29, 2015
Hidden Fees / Deceptive Financing / Taken Advantage of I am a young girl in my twenties, I went in alone and was taken advantage of. I got to learn a hard and very expensive lesson and I hope no one else h I am a young girl in my twenties, I went in alone and was taken advantage of. I got to learn a hard and very expensive lesson and I hope no one else has to. I purchased a used Escape in June, I was at the dealer for 8 long hours. After going through all the payment options I was glad I got 1.79 interest rate from Wells Fargo. I was happy with that but the Ford finance manager Steve insisted that with IntelliPayment a 3rd party plan that offers bi-weekly payments I'd be saving more money and it would take 3 months off the entirety of the loan. What he failed to mention was they have a non-refundable $399 processing fee which you're stuck with after 45 days. Plus they charge $1.95 convenience fee that Wells Fargo does not so I'll be out an extra $650 for using this wonderful program. That's a hefty fee on a $19,000 loan. When I saw the numbers weren't adding up I called Steve and asked why he'd recommend such a costly service re responded, "Some people don't mind paying more for convenience." Making 2 payments every month versus 1 payment is not a convenience I'm willing to pay $650 for. No thanks. I turned down the warranties at first. Steve would not take no for an answer I felt very pressured and because I was buying a used car said there was no way of knowing what could happen or go wrong. Steve said I could cancel the warranties any time after 30 days to avoid the $30 cancellation fee. What he didn't mention was also by waiting I get to pay a 10% cancellation fee on over $3,000 in warranties minus the estimated mileage, etc. He also sold me a $300 car care service plan that was only good for 7400 miles and I was already covered with my Ford limited warranty. More money out the window. More
by CaitlinH
Employees Worked With
Steve Villosio
January 27, 2015
Amazing Experience My experience at friendly ford was over the top. From beginning to end it was a smooth transaction. My sales associate, Ryan Anderson was outsanding. My experience at friendly ford was over the top. From beginning to end it was a smooth transaction. My sales associate, Ryan Anderson was outsanding. He was professional, knowledgeable, curtious, and truly went above and beyond to meet all of my needs. I will certianly recommend him and Friendly Ford to all of my friends and family, and will be back when I am in the market for a vehicle again. More
by mugsy413
December 27, 2014
Great service, excellent choice! Special thanks to Mark. Even with my huge wish list of options for a car and as usual with very limited budget he found me the car I really like and Special thanks to Mark. Even with my huge wish list of options for a car and as usual with very limited budget he found me the car I really like and really want! Great job! More
by Ihar
Employees Worked With
Steve Villosio
December 09, 2014
Above and Beyond My experience at Friendly Ford was outstanding. Our salesmen Keith went above and beyond to make my wife and I extremely comfortable and accommodated My experience at Friendly Ford was outstanding. Our salesmen Keith went above and beyond to make my wife and I extremely comfortable and accommodated all of our needs and wants. We actually walked out with a better car for a better price then we anticipated. I highly recommend doing business with Friendly Ford. More
by brian.cservak.3
Employees Worked With
Steve Villosio, Keith Rosier
November 06, 2014
Excellent service and price negotiation. Shopped with many dealers for pre-owned and Friendly was by far the best to deal with. Internet representation of vehicle was and price negotiation. Shopped with many dealers for pre-owned and Friendly was by far the best to deal with. Internet representation of vehicle was honest and accurate. More
by J10D
Employees Worked With
John Booth, Scott in service, Keith Rosier
October 30, 2014
Thankful for the wonderful job done by all! I want to thank Mark Wertheim for all his dedication on getting us into our new F150 truck. Mark was always positive and willing yo go above and beyon I want to thank Mark Wertheim for all his dedication on getting us into our new F150 truck. Mark was always positive and willing yo go above and beyond to help in anyway he could. I especially want to thank Steve Villosio! Steve went and got us right where we needed to be with our payment. I know it was a challenge, but he was committed to helping us. Steve was there with any questions we had, and was very knowledgable in helping make it a wonderful buying experience. I want to also thank Regina on calling me up after I built our truck on line. She was quick to set up an appointment and was willing to take that extra time to make sure we would treated in a timely manner. I can't thank everyone at Friendly Ford enough for making our truck buying experience a positive experience. I will be back in the future and I hope others will take advantage of such a dealership. More
by harleyhug02
Employees Worked With
Steve Villosio
September 25, 2014
AMAZING, ETHUSIASTIC,SALESMAN!!! When I walked into Friendly Ford I had an idea of what I was looking for. When Mark approached us, he convinced me that I wanted to do business with F When I walked into Friendly Ford I had an idea of what I was looking for. When Mark approached us, he convinced me that I wanted to do business with Friendly Ford. He knew the inside and out of every car in the parking lot. His enthusiasm and high energy, made it very easy for me to communicate with him. I have purchased five cars in eight years, and this was the best experience I had. Thank you sooooo much Mark for all your help!!!!!! Alexandra DeMarco More
by aligirl89
Employees Worked With
MARK WERTHEIM
September 25, 2014
Vikki N. Positive Initial Internet Contact and assistance got me to go to dealership. At dealership friendly staff worked to get me the best deal and car. Positive Initial Internet Contact and assistance got me to go to dealership. At dealership friendly staff worked to get me the best deal and car. More
by vikster1
Employees Worked With
Mark Wertheim, Steve Villosio
September 12, 2014
Great Experience buying a new Ford! We purchased a new Ford Focus at Friendly Ford this past week. Sales assistance provided by Joe Catalano was excellent! He answered all our questions We purchased a new Ford Focus at Friendly Ford this past week. Sales assistance provided by Joe Catalano was excellent! He answered all our questions fully and called us the following day to see how things were with the new car. It's completely obvious that he has the customer's interest and satisfaction at the top of his list. I appreciated being given a military discount based on my Army service; thank you for that program/rebate. I will recommend Friendly Ford to anyone I come across that may be looking for a good, US-made, Ford! More
by cgrenchus
Employees Worked With
Joe Catalano
