Back

Heartland Toyota

Bremerton, WA

4.7
2,579 Reviews

901 W Hills Blvd

Bremerton, WA

98312

Directions

By Type

Showing 2,579 reviews

November 19, 2023

They had the car I wanted in trim and color. That’s about it on the positive side. If you live in Seattle and are thinking about buying here, don’t. If you get any work done, it’s four ferry More

by Seattle22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edwin Hiltabrand
Nov 21, 2023 -

Heartland Toyota responded

We're sorry to read about your experience and we understand the inconvenience you've faced. We aim for a seamless process, so it's disappointing that this wasn't reflected in your interaction with our team. I'd like to discuss further how we can make things right regarding the wrap completion and refund issue. Please reach out at your earliest convenience - Thank you, Cody Edwards - General Manager - 360-377-1200.

November 15, 2023

They will sell you a dash cam that they don’t install correctly for $1000 then they will remove the poorly installed wiring harness on the first of many services appointments so you end up paying $1000 f More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb Gardner, Edwin Hiltabrand
Nov 16, 2023 -

Heartland Toyota responded

Sean, I'm sorry to read about your experience with the dash cam installation. This is not reflective of our commitment to quality service and customer satisfaction. We'd like an opportunity to rectify this situation for you - please reach out so we can discuss a suitable resolution together. Thank you, Cody Edwards - General Manager - 360-377-1200.

November 12, 2023

Kept me informed on the status of my service and also Matt was very helpful, professional and courteous. More

by myrna.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 13, 2023 -

Heartland Toyota responded

We're glad to know that you had a positive experience with Matt here at Heartland Toyota! We always aim for professionalism and courtesy. Thanks for the feedback, we appreciate it!

November 11, 2023

I have been buying thru this dealership for 23 years. RaBar is successful because he has great customer service. More

by marciajwa6140
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Nov 13, 2023 -

Heartland Toyota responded

We're so glad to know you've been with us for 23 years at Heartland Toyota! Your kind words about RaBar and his customer service are greatly appreciated. Here's to many more years together!

November 09, 2023

You couldn’t ask for a more professional and courteous service person than Chet. He always goes above and beyond for me and my vehicle, making me feel like I’m his only customer. I just love him! More

by Melancholy12755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
Nov 10, 2023 -

Heartland Toyota responded

We're so glad to know that Chet has been able to provide you with such exceptional service at Heartland Toyota. Thanks for sharing your experience and kind words.

November 06, 2023

We have used Heartland Toyota for our service needs since 2012 when we purchased our first Toyota. When we recently brought our 2012 Venza in due to a tire pressure monitor alert Bree and Patrick were able More

by Cokeguy1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in service
Nov 06, 2023 -

Heartland Toyota responded

We're glad to know that our team at Heartland Toyota, especially Patrick and Bree, have been able to consistently provide you with excellent service since 2012. We appreciate your trust in us for all of your vehicle needs!

November 06, 2023

My oil changes are every 5k miles. Almost every time the sticker they put on the window for next change says it is due in 3k. Charged me double the price they quoted me over the phone More

by Harry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Hiltabrand
Nov 08, 2023 -

Heartland Toyota responded

Harry, I'm sorry to read about your experiences with the oil changes and repair costs. It's also concerning to learn about your comments regarding our 'Pulse Plus' package. We certainly don't want any of our customers feeling frustrated or dissatisfied, so let's discuss this further and find a resolution that works for you. Please reach out at your earliest convenience - Thank you, Cody Edwards - General Manager - 360-377-1200

November 02, 2023

Excellent experience. STEVEN got the Honda, Hyundai and Toyota we were interested in. He parked them side by side and explained all features of each. We bought a Toyota RA More

by Maureen
Recommend Dealer
Yes
Employees Worked With
STEVEN SKEEHAN
Nov 02, 2023 -

Heartland Toyota responded

Maureen, we're so glad to know that Steven provided you with such an excellent experience at Heartland Toyota. It's great to see how he went above and beyond in helping you make your choice! Enjoy the new RAV4!

October 25, 2023

The lady that checked me in and the car was very nice and thoughtful She does her job very well More

by Waldrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 25, 2023 -

Heartland Toyota responded

Hey! We appreciate the kind comments about our team at Heartland Toyota - We're glad you found it thoughtful, it's the type of customer service we always strive to provide to our visitors. Have a great week!

October 17, 2023

Luiz was fantastic! When working with him, you don't feel the push of a classic sales; instead, Luiz was courteous and sold with his knowledge and passion. The Toyota Ve More

by Charles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Valdez, Luis Fernando Herrera
Oct 18, 2023 -

Heartland Toyota responded

Charles, it's great to know that Luiz and Justin made your experience at Heartland Toyota a positive one. We're glad you found the rare Toyota Venza Limited with us! Enjoy your new ride, and thank you for choosing our dealership!

...
13
...