
Heartland Toyota
Bremerton, WA
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Super nice staff Kimber Bolin sold us our new four runner over the weekend. She was so nice and professional. My husband and I changed our minds on the color several t Kimber Bolin sold us our new four runner over the weekend. She was so nice and professional. My husband and I changed our minds on the color several times and she was kind and curtious through it all. She was thorough and honest when explaining different features on the vehicle. Kimber is a very personable sales associate and made our experience great!!! We also had interactions with Freddy who was competent and knowledgeable about the financial side of things and Shawn in financing was great too!!!!! More
Excellent customer service Caleb was awesome. We showed up dreading the idea of buying a new car and he was personable and not pushy about getting us to buy a vehicle, very refr Caleb was awesome. We showed up dreading the idea of buying a new car and he was personable and not pushy about getting us to buy a vehicle, very refreshing! Thank you Caleb we plan to go through you for future vehicle perchases. -Trent and Erin More
Buying car experience. I have always enjoyed my car buying experience from your dealership. Thank you very much for taking the time to get me what I wanted.. I have always enjoyed my car buying experience from your dealership. Thank you very much for taking the time to get me what I wanted.. More
Excellence I hadn’t bought a car for 12 years I was pleased this was so easy to do it went seamlessly both John and Chris were great they both had a sense of hu I hadn’t bought a car for 12 years I was pleased this was so easy to do it went seamlessly both John and Chris were great they both had a sense of humor and I would recommend them to anyone thank you More
Awesome customer service Chris was amazing and extremely helpful. He made the car buying process smooth and enjoyable. I would definitely recommend him to anyone wanting to pu Chris was amazing and extremely helpful. He made the car buying process smooth and enjoyable. I would definitely recommend him to anyone wanting to purchase a new vehicle. More
Second Time We Bought from Rabar! I can't say it enough! This guy is fabulous! Our 19 yo son had been looking for a used Black Chevy Silverado 1500 for months. After a horrendous time I can't say it enough! This guy is fabulous! Our 19 yo son had been looking for a used Black Chevy Silverado 1500 for months. After a horrendous time at another dealership, Rabar went to great lengths to find one for us! He not only stayed at the dealership until way past 10 pm that first night but he also worked with us until the truck was properly detailed and repaired! And boy that took some time! He and Alex Eddington were kind and upfront the whole way through. They really had to go above and beyond because it turned out the truck needed more repairs than initially thought. But they did it! If you've ever had a bad experience with a vehicle, contact Rabar instead of testing your luck again! He really is an honest standup guy! More
Best Salesperson, Customer Service & overall team ever! I saw an ad for a used Toyota Camry Hybrid one evening. After reaching out to the salesperson and asking a couple of questions, my daughter and I head I saw an ad for a used Toyota Camry Hybrid one evening. After reaching out to the salesperson and asking a couple of questions, my daughter and I headed right out there. Our salesman, Rabar, was the most genuine guy you could ever meet. I had my guard up due to so many bad experiences at car dealerships but he quickly put me at ease. We went in with a pre-approval letter from our credit union and told them that all we needed was a Purchase Order and Title Application. Neither he nor John in Finance, harassed us or pushed us into doing the loan through them. They did make sure we understood we wouldn't go home with the car that night and did have to leave a deposit, which I knew. A couple of days later we returned and picked up our daughter's car. BEST EXPERIENCE EVER! So much so, that we also helped our son buy his truck from Rabar. (But I will save that experience for my next review) I will never use anyone else to buy a vehicle in the future! That's something I've never been able to say in all of my years buying vehicles! More
Direct Dealing I leased a Tundra in 2017 and returned this year to lease a 2019 Tundra. James was my point of contact. James took the time to listen about what I I leased a Tundra in 2017 and returned this year to lease a 2019 Tundra. James was my point of contact. James took the time to listen about what I needed to get a deal done. As a veteran he understands the local population and I believe strives to make a difference for his brothers an sisters who serve. James Is the fellow who I am referring my family to for their new Toyota’s. I remain confident he will represent them with respect and financial responsibility. More
Listening Skills Caleb really listened to our priorities and found us a vehicle that met all our requests. He also made it fun, or at least as fun as buying a car is p Caleb really listened to our priorities and found us a vehicle that met all our requests. He also made it fun, or at least as fun as buying a car is possible to be. More
UNREAL Good outweighs the bad here. Great dealership. Great employees as well as service department. As for Alex Eddington I'm still left in shock by his dow Good outweighs the bad here. Great dealership. Great employees as well as service department. As for Alex Eddington I'm still left in shock by his downright lack of respect. What should have been a simple transaction turned into a month of chaos. His lack of communication/people skills as well as basic knowledge of legal documents is mindblowing with the title he has. I really hope this was just a off day for him but seeing how the rest of my transaction was finished with again no communication just a signature and a messenger between parties I doubt it. I will be back as I do alot of business with Heartland Toyota & genuinely enjoy it, but will avoid all future transactions with Mr Eddington. More