Heartland Toyota

A great experience Jason is now at Toyota of Tacoma, WA. He's an open and friendly guy, who takes pride in his honesty and expertise. How terrific that he has worked on Jason is now at Toyota of Tacoma, WA. He's an open and friendly guy, who takes pride in his honesty and expertise. How terrific that he has worked on cars! Indeed, he does know his cars, but he also responded to my needs and wants. I got a great deal, too! More

Prius C purchase On July 17 I purchased a Prius C Four. I negotiated prior to arrival and they agreed to a price. I said I would buy, but after a test drive. The sale On July 17 I purchased a Prius C Four. I negotiated prior to arrival and they agreed to a price. I said I would buy, but after a test drive. The sale went smooth, they didn't leave me locked in an office while generating paperwork. Most dealers leave you in an office while pressuring add-ons, but Toyota was very helpful and not high pressure. I've put 3500 miles on the car and been in contact with the dealership via Internet, phone and text message. The car has been great, but Heartland has been stellar. The follow through after the sale has been amazing. The ease of communication via modern methods (texting especially) really won me over. Also they shipped my plates across country per my request while I was on vacation which made my life easier. I'll return to buy from them again. 2 salesman helped me, unfortunately I can't recall the man's name. But all of the staff I've interacted with were polite and helpful. More

Memorable & Great Experience Great experience in purchasing a used truck from Heartland Toyota & Scion from beginning to end of transaction. Overall, the team was such a pleasur Great experience in purchasing a used truck from Heartland Toyota & Scion from beginning to end of transaction. Overall, the team was such a pleasure to deal with and particularly our salesperson, Rabar was awesome!! We live on the eastside of Seattle so getting to the dealership took some planning especially with our crazy schedules and dealing with the ferry. Sent Rabar several texts off hours and we were really surprised that we would get responses no matter what hour it was. One time he responded at 6am. Now that’s amazing communication & customer service! He also offered to pick us up at the ferry terminal if we decided to walk on even on his day off. These guys were great. Robar is really a great person and so is the service manager and finance person. They are all a dream to work with. If we are ever in the market for a Toyota, Scion, no doubt we would go directly to Heartland regardless of having a Toyota dealership nearby. We will 100% for sure always recommend Heartland to friends and family. Thanks again Heartland team! More

We've been with Heartland Toyota since Summer of 2000 SALES DEPT: Regarding: Rabar Ali I had taken our 2005 Highlander in for an oil change and Rabar stopped by to say "HI". I knew him from his previou SALES DEPT: Regarding: Rabar Ali I had taken our 2005 Highlander in for an oil change and Rabar stopped by to say "HI". I knew him from his previous employment with Heartland. I wanted to compare the trunk space of the SUV style Prius to the regular Prius. Rabar is a super listener. First comment was there are two sitting side by side right over there. Let's check. I also wanted to know how well the Prius could back up a grassy slope without the aid of the cross-over function of the Highlander. He found the practice spot and let me try the comparison. Finished the oil change and bought the Prius that day and Rabar helped us shuffle cars to take it home that day. Just had the first Prius oil change and Rabar stopped by to say "HI", was willing to wash the car and it was his day off. Doesn't get any better!!! I'm very impressed with this young man! SERVICE DEPT: Regarding: Brent Baird. We've just purchased our fourth Toyota and have had all of them serviced at Heartland Toyota-Scion in Bremerton, WA. We found their service department, Brent Baird in particular, to be focused on our satisfaction and careful listeners when we've needed them to make specific repairs. More

Great customer service I came to this dealership searching for an affordable used car and found exactly what I was looking for. Overall, everyone I met was wonderful and fri I came to this dealership searching for an affordable used car and found exactly what I was looking for. Overall, everyone I met was wonderful and friendly. Our salesman, Rabar was helpful in answering all our questions and eager to help us in any way he could. He came highly recommended from friends and I'm glad we got to work with him. The whole experience went smoothly and will definitely come back to see him next time. I highly recommend our salesman, Rabar as well as the dealership. More

Best Car Buying Experience This was our best ever experience buying a car from a dealer. Excellent deal, price, and trade in value. Everyone we encountered there treated us grea This was our best ever experience buying a car from a dealer. Excellent deal, price, and trade in value. Everyone we encountered there treated us great. It is an extremely comfortable dealership with a great staff. Rabar, our salesman, was very honest, knowledge and helpful throughout the whole process. He definitely had our desires as his first priority and we appreciated his help a lot. As well, he has checked in since our purchase to make sure we are totally satisfied. Same goes for the finance guy Shawn. He was so nice and helpful and was the perfect way to wrap up our purchase. Awesome dealership! I will definitely drive down to Bremerton to shop there again next time I'm in the market. More

A Happy Purchase I have bought a few vehicles in my life and this by far has been the best experience ever. Our sales guy Rabar was very helpful and never pressured u I have bought a few vehicles in my life and this by far has been the best experience ever. Our sales guy Rabar was very helpful and never pressured us for the sale. We got the price we asked for and left feeling relaxed and excited with our Xterra. Thanks Rabar for a wonderful buying experience. More

Great buying experience Worked with Jerry Bouldwin in purchasing a Tundra. Jerry did not pressure at all and asked questions to determine what exactly I wanted and was willi Worked with Jerry Bouldwin in purchasing a Tundra. Jerry did not pressure at all and asked questions to determine what exactly I wanted and was willing to spend. Thanks, Jerry. More

Purchse experience A thoroughly professional and satisfying car buying experience beginning with my initial contact with the dealership on line to the initial meeting wi A thoroughly professional and satisfying car buying experience beginning with my initial contact with the dealership on line to the initial meeting with James Alameda to considerable time spent with our salesman Jason Habenicht. Jason attended to every need we had, paid close attention to just what we wanted on the Highlander, kept us informed every step of the way, was most gracious on the lengthy test drive we took, especially listening to my wife's concerns. I have dealt with many salesmen over my life and quite frankly have measured them al to my Dad who I observed during his successful retail and real estate career. To him it was all about the customer. Jason came as close to those ideals as any one I have seen. I also believe that Heartland Toyota has established an environment that encourages and supports salesmen like Jason. I do have one suggestion that just may be my own bias and that is while every part of the car buying experience was satisfying, I did not expect to get a sales pitch for Allstate Insurance, I could have done without that. I think a better approach would be to explain up front that you have an on site Allstate agent who could save you money on insurance. "We can see him after all is done if you would like." More

Couldn't ask for better care. Jerry Bouldwin led us through the end of lease to purchase process with patience, kindness, and professional courtesy I have not found anywhere Jerry Bouldwin led us through the end of lease to purchase process with patience, kindness, and professional courtesy I have not found anywhere for a long time. Everyone who dealt with us on this process was outstanding. It meant a lot to my husband and me. Wee love our 2012 Barcelona Red Rav4. Especially the side opening rear door, it is so easy to get the walker and groceries in and out. More