Heartland Toyota

Alex Black is great! I went to have a problem with the wiper fluid addressed and it turned out to be complicated but Alex kept me posted, was friendly while also totally e I went to have a problem with the wiper fluid addressed and it turned out to be complicated but Alex kept me posted, was friendly while also totally efficient and professional. I waited in the area drinking fee coffee and she updated me multiple times and went out of her way to address my concerns. I go to Heartland regularly and all of the service representatives are wonderful but Alex is consistently the best! More

Happy Customers Our salesman was very easy to work with and explained everything to our satisfaction. He made us feel comfortable with the whole process. We especia Our salesman was very easy to work with and explained everything to our satisfaction. He made us feel comfortable with the whole process. We especially appreciated being able to use the Credit Union Dealer Direct plan to speed up the process and paperwork. More

Bad day turned out okay (: Up until last year i serviced my 4RUNNER at the Toyota Dealership in Seattle (where I purchased it from). The drive from gig harbor to Seattle wasnt i Up until last year i serviced my 4RUNNER at the Toyota Dealership in Seattle (where I purchased it from). The drive from gig harbor to Seattle wasnt ideal but I felt comfortable with the staff so I made a day out of the routine three month check up. However, last January I believe, disaster struck.. The rainest morning of the year on my way to work, my tire pressure sensor came on and I could slowly feel my front drivers side tire deflating. Luckily, I had gotten off the Auto Center way exit to pull over. I proceeded to the top of the Auto Plex to the Toyota deallership where i was greeted warmly by a service department employee, Scott. Not only did he patch my tire quickly in order for me to make it in time for work.. We also shared a few laughs too. He made me feel comfortable, and also informed me that my tires were in fact ready to be replaced and when i wasnt in a hurry, to come back so he could get me a great deal. And a week later, I did! Scott was more concerned with getting me to work on time than trying to pressure me into a sale right a way and that i loved ! I have been a returning customer ever since!!! Thank you Scott for the consistent great service and for making the Seattle commute a thing of the past !!! More

BEST CUSTOMER SERVICE ! I have been servicing my vehicles at Heartland Toyota for 4 years now. Every visit I receive honest and friendly service from, Scott. He always takes I have been servicing my vehicles at Heartland Toyota for 4 years now. Every visit I receive honest and friendly service from, Scott. He always takes the time to explain my needs and also makes expert suggestions that would make my SUV have better performance. I never feel like I have a dumb question.... He always goes above and beyond to make sure I understand what I am paying for and why it is necessary. I have been in Management for 6 years, and would be truly blessed if any of my employees demonstrated the customer service qualities that Scott posesses . So THANK YOU Toyota and Scott More

The Best Service consultant that I ever meet "Rick Wessel" All I can said about "Rick" is he is honest and friendly !!! He listens to what need to be done and always trying his best to explain what needed to All I can said about "Rick" is he is honest and friendly !!! He listens to what need to be done and always trying his best to explain what needed to be done for the best of the vehicles. He is very patient and didn't pressure... More

salesman worked hard for the sale Just bought a new tundra. Salesman dak was absolutely awesome. He demonstrated superb professionalism and integrity. My finance rep shawn was also awe Just bought a new tundra. Salesman dak was absolutely awesome. He demonstrated superb professionalism and integrity. My finance rep shawn was also awesome. He worked through some last minute issues and ensured i was completely happy with the final deal. More

Great experience - minimal pressure Jason is a great salesman that showed us a wide variety of both new and used vehicles based off of what we were looking for. Jason was very patient a Jason is a great salesman that showed us a wide variety of both new and used vehicles based off of what we were looking for. Jason was very patient and didn't pressure us into purchasing a vehicle that we weren't completely satisfied with. More

Exceptional dealership What a good experience! The entire facility is a step above anything we have seen. This is a paradigm for a car dealership. The physical facility is a What a good experience! The entire facility is a step above anything we have seen. This is a paradigm for a car dealership. The physical facility is amazing. The waiting area is actually a comfortable little WIFI cafe, very cool. Your new car is handed over to you in a delivery bay after a quick touch up detail and a full tank of gas. What really makes it special is the people. Susan was very helpful with our internet inquiry and she turned us over to Dakhil who was wonderful. His personable, professional approach led us to be very comfortable that we were getting the right vehicle at the right price. He was very patient and made sure we were comfortable with the dealership and the car. He gave us a tour and introduced to employees we met along the way. He made sure we were familiar with all the technology in our purchase. We highly recommend this dealership in general and particularly Dakhil. You can't do better :0) Jerry & Becky Ehrlich More

Maintenance/repair experiences at Heartland When ever I have to take my Scion in for maintenance or repairs, I am always please if I am greeted by Brent Baird. He is friendly and helpful and alw When ever I have to take my Scion in for maintenance or repairs, I am always please if I am greeted by Brent Baird. He is friendly and helpful and always makes sure that my car issues are handled in a timely manner with through explanations if some unexpected problem should arise during the service appointment. Brent never fails to ask if I would like my car washed or if I need some extra service for a smaller unnoticed problem. He has even gotten me in ASAP when I came in with an emergency such as a tire losing air or a strange noise or a headlight that burned out. His friendly smile and his desire to make sure that each person that he deals with leave satisfied with their service, is a real asset to your dealership! More

Great Service, Local Feel My family has purchased 3 new vehicles form Heartland Toyota in the 15 years we've been in town. All of our vehicles are serviced there because of th My family has purchased 3 new vehicles form Heartland Toyota in the 15 years we've been in town. All of our vehicles are serviced there because of the friendly, accommodative staff and great price. I feel confident and comfortable riding around town in my vehicle after taking it to Heartland Toyota. I recommend them to my closest family and friends. More