Heartland Toyota

Tom Diefendorf Review In all of my years of dealing with Sales people, I have NEVER dealt someone with as much Integrity & sincerity as Tom Diefendorf. There no question as In all of my years of dealing with Sales people, I have NEVER dealt someone with as much Integrity & sincerity as Tom Diefendorf. There no question as to why he is the General Manager. If the people that work for him follow his example, they will without a doubt exceed their own expectations. Thank you Tom!!!! Craig Summers More

Excellent service from tom Mr diefendorf went out of his way to make us feel at home in his dealership. He was very much interested in us being comfortable rather than wanting t Mr diefendorf went out of his way to make us feel at home in his dealership. He was very much interested in us being comfortable rather than wanting the sale. Very personable and funny. More

Courteous and professional My husband and I were in the market for a new vehicle. We found Tom Diefendorf to be extremely pleasant, friendly and knowledgeable. Tom knew exactly My husband and I were in the market for a new vehicle. We found Tom Diefendorf to be extremely pleasant, friendly and knowledgeable. Tom knew exactly what type of vehicle would suit our needs. He listened carefully to our questions and concerns. Although we ended up not purchasing a vehicle at this time, we would definitely purchase a future vehicle from Tom. More

Excellence starts at the top When I purchased my first car, which turned out to be a gorgeous truck, from Heartland Toyota. Every bit of research and stress leading up to my decis When I purchased my first car, which turned out to be a gorgeous truck, from Heartland Toyota. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with their team. In particular, I would like to thank Mr. Tom Diefendorf for taking the time to ensure I was comfortable with the sales process all the way up until I picked it up. From our first encounter over the phone when I was just inquiring about the truck, to our latest, has exceeded my expectations of customer service and been truly remarkable. My experience from beginning to end was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase, or my interactions with the personnel at Heartland Toyota. And I will be enthusiastically recommending Tom Diefendorf to my family, business contacts, and friends. Thank you for being the company that you are and setting such a high standard. It really makes a difference. Dr. Thomas Ester Seattle More

No Up-selling at the Service Department Wanted to leave a review of my recent visits to the Service Department at Heartland Toyota. Twice in the last six months, my father has had warning l Wanted to leave a review of my recent visits to the Service Department at Heartland Toyota. Twice in the last six months, my father has had warning lights illuminate on the dash of his 2006 Rav4. Scott Moritz at the Service Department helped us both times, gave us a run-down of what was wrong each time, ordered the appropriate repair parts, and the final invoice costs were within $15 of estimates. My dad is not a big "motor head", so while he may not understand exactly what is wrong, I trust that the Service Department will not exploit his lack of knowledge. I never feel that I am being "taken to the cleaners" by the guys & gals there, and I do feel that they are genuinely concerned that I am satisfied, and that they want me to continue to bring my two vehicles, and my father's vehicle, back for service. I expect to be able to drive my Toyotas for several-hundred-thousand miles, and I feel that the Service Department at Heartland wants to help me do that. Keep up the great work. More

Thanks for first time use of Hartland service My first visit to your Service Center was for a road damaged tire and rim off our new 2014 Prius wagon with 300 and a few, miles on it; a bit of a fin My first visit to your Service Center was for a road damaged tire and rim off our new 2014 Prius wagon with 300 and a few, miles on it; a bit of a financial pain, to say the least. Your Assistant Service Manager was there to assist me in the procedures of getting our Prius back on the road. He was polite, understanding and expedient to our needs. When my vehicle arrived from the wash rack, Aaron jumped out and presented our shiny new car that he himself had just washed; now that is going that extra mile, that %110 just to serve the customer; thanks Aaron. Hope to see you and Heartland Service again, only on scheduled visits though. Ed Kindred More

Repair of 2001 Toyota Rav4 I had my 2001 Rav4 towed from Gig Harbor to Heartland Toyota two weeks ago on May 2nd. Mr. Baird happened to be the person I had talked to prior to t I had my 2001 Rav4 towed from Gig Harbor to Heartland Toyota two weeks ago on May 2nd. Mr. Baird happened to be the person I had talked to prior to the vehicle being towed and during the conversation I felt very confident that I had the right person who would take care of my vehicle's problems. During the next week, after the part was ordered and received, he called to inform me that everything now checked out great with a new battery and water pump along with an oil change having been completed. I would not hesitate to again take my Rav4 into this dealer. Mr. Baird's knowledge and professionalism has been greatly appreciated during the recent / successful service of my car. More

Great job! Ashley holmberg did an amazing job at reaching out to me. The day after I went on the website she contacted me and so easily convinced me to come in t Ashley holmberg did an amazing job at reaching out to me. The day after I went on the website she contacted me and so easily convinced me to come in to check out the scions that were available. The next day I went to the dealership and met joshuah habenicht, without feeling any kind of pressure or force to purchase a car I had already made my mind up just from how helpful he was. I told him that I wanted him to do everything he could to have me drive off the lot with a 2014 scion tc that day. He did everything and some. I am beyond thankful for him and the Toyota team at this dealership. I am more than impressed with their performance and customer service. Thank you, Cassie turnbull More

Friendly fast service I went to get my truck serviced during my work so needless to say I was in a hurry. The service person was friendly and efficient she called me right I went to get my truck serviced during my work so needless to say I was in a hurry. The service person was friendly and efficient she called me right over and got me out of there in a timely fashion. I recieved the same service when I picked my truck up. She got me out of there with Minimal horsing around. Job Well Done! More

Great Experience from Start to Finish We were looking for a new hybrid Camry. Truthfully we didn't know anything about Heartland Toyoda. We communicated with Susan Sanchez and this began We were looking for a new hybrid Camry. Truthfully we didn't know anything about Heartland Toyoda. We communicated with Susan Sanchez and this began a pleasurable experience in getting our Camry. We next met James Alameda who helped us get the exact vehicle we wanted. James was friendly, knowledgeable, and enthusiastic! Finally Amy Lounsbury made signing the check over almost painless. Thanks to these three people for helping us get the car we wanted. More