Heartland Toyota

Excellence starts at the top When I purchased my first car, which turned out to be a gorgeous truck, from Heartland Toyota. Every bit of research and stress leading up to my decis When I purchased my first car, which turned out to be a gorgeous truck, from Heartland Toyota. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with their team. In particular, I would like to thank Mr. Tom Diefendorf for taking the time to ensure I was comfortable with the sales process all the way up until I picked it up. From our first encounter over the phone when I was just inquiring about the truck, to our latest, has exceeded my expectations of customer service and been truly remarkable. My experience from beginning to end was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase, or my interactions with the personnel at Heartland Toyota. And I will be enthusiastically recommending Tom Diefendorf to my family, business contacts, and friends. Thank you for being the company that you are and setting such a high standard. It really makes a difference. Dr. Thomas Ester Seattle More

No Up-selling at the Service Department Wanted to leave a review of my recent visits to the Service Department at Heartland Toyota. Twice in the last six months, my father has had warning l Wanted to leave a review of my recent visits to the Service Department at Heartland Toyota. Twice in the last six months, my father has had warning lights illuminate on the dash of his 2006 Rav4. Scott Moritz at the Service Department helped us both times, gave us a run-down of what was wrong each time, ordered the appropriate repair parts, and the final invoice costs were within $15 of estimates. My dad is not a big "motor head", so while he may not understand exactly what is wrong, I trust that the Service Department will not exploit his lack of knowledge. I never feel that I am being "taken to the cleaners" by the guys & gals there, and I do feel that they are genuinely concerned that I am satisfied, and that they want me to continue to bring my two vehicles, and my father's vehicle, back for service. I expect to be able to drive my Toyotas for several-hundred-thousand miles, and I feel that the Service Department at Heartland wants to help me do that. Keep up the great work. More

Thanks for first time use of Hartland service My first visit to your Service Center was for a road damaged tire and rim off our new 2014 Prius wagon with 300 and a few, miles on it; a bit of a fin My first visit to your Service Center was for a road damaged tire and rim off our new 2014 Prius wagon with 300 and a few, miles on it; a bit of a financial pain, to say the least. Your Assistant Service Manager was there to assist me in the procedures of getting our Prius back on the road. He was polite, understanding and expedient to our needs. When my vehicle arrived from the wash rack, Aaron jumped out and presented our shiny new car that he himself had just washed; now that is going that extra mile, that %110 just to serve the customer; thanks Aaron. Hope to see you and Heartland Service again, only on scheduled visits though. Ed Kindred More

Repair of 2001 Toyota Rav4 I had my 2001 Rav4 towed from Gig Harbor to Heartland Toyota two weeks ago on May 2nd. Mr. Baird happened to be the person I had talked to prior to t I had my 2001 Rav4 towed from Gig Harbor to Heartland Toyota two weeks ago on May 2nd. Mr. Baird happened to be the person I had talked to prior to the vehicle being towed and during the conversation I felt very confident that I had the right person who would take care of my vehicle's problems. During the next week, after the part was ordered and received, he called to inform me that everything now checked out great with a new battery and water pump along with an oil change having been completed. I would not hesitate to again take my Rav4 into this dealer. Mr. Baird's knowledge and professionalism has been greatly appreciated during the recent / successful service of my car. More

Friendly fast service I went to get my truck serviced during my work so needless to say I was in a hurry. The service person was friendly and efficient she called me right I went to get my truck serviced during my work so needless to say I was in a hurry. The service person was friendly and efficient she called me right over and got me out of there in a timely fashion. I recieved the same service when I picked my truck up. She got me out of there with Minimal horsing around. Job Well Done! More

Great job! Ashley holmberg did an amazing job at reaching out to me. The day after I went on the website she contacted me and so easily convinced me to come in t Ashley holmberg did an amazing job at reaching out to me. The day after I went on the website she contacted me and so easily convinced me to come in to check out the scions that were available. The next day I went to the dealership and met joshuah habenicht, without feeling any kind of pressure or force to purchase a car I had already made my mind up just from how helpful he was. I told him that I wanted him to do everything he could to have me drive off the lot with a 2014 scion tc that day. He did everything and some. I am beyond thankful for him and the Toyota team at this dealership. I am more than impressed with their performance and customer service. Thank you, Cassie turnbull More

Great Experience from Start to Finish We were looking for a new hybrid Camry. Truthfully we didn't know anything about Heartland Toyoda. We communicated with Susan Sanchez and this began We were looking for a new hybrid Camry. Truthfully we didn't know anything about Heartland Toyoda. We communicated with Susan Sanchez and this began a pleasurable experience in getting our Camry. We next met James Alameda who helped us get the exact vehicle we wanted. James was friendly, knowledgeable, and enthusiastic! Finally Amy Lounsbury made signing the check over almost painless. Thanks to these three people for helping us get the car we wanted. More

Good experience at Heartland Purchased a new Tacoma Access Cab truck from Heartland with assistance from sales rep. Richard Biehl. Based on prior new car purchases we were prepare Purchased a new Tacoma Access Cab truck from Heartland with assistance from sales rep. Richard Biehl. Based on prior new car purchases we were prepared for the usual unpleasant experience that goes with buying a new vehicle. However, to our surprise there were no unpleasantries involved at all. Richard was very professional, friendly, knowledgeable and helped us get the exact truck we wanted at the price we were expecting and prepared to pay. Everything was exactly as promised. More

Always Satisfied For years I was reluctant to take my car to a dealer for repairs, due to the fact most charged more than a small auto repair business would. I have no For years I was reluctant to take my car to a dealer for repairs, due to the fact most charged more than a small auto repair business would. I have not found this to be the case with Heartland Toyota. I own a Toyota Prius and a Volvo XC-70, with me bringing the Prius to Heartland for service routinely. When the XC-70 came due for its 60k service I contacted Heartland to see if they would service this vehicle to avoid my driving all the way to Tacoma. Heartland did the service as promised and as quoted. Richard Wessel even reminded me of the military discount Heartland offers--which I had forgotten to ask about--saving me over $100. This is another example of the great service and care Heartland provides its customers. More

THE BEST PLACE TO BUY A NEW or USED CAR &TRUCK A letter I emailed to the General Manager Hello Tom, Please tell all your staff at heartland Toyota they do an EXCELLENT job; During my 30 A letter I emailed to the General Manager Hello Tom, Please tell all your staff at heartland Toyota they do an EXCELLENT job; During my 30 + years of working in a family business & law enforcement, I have purchased a lot of vehicles for the business & the departments. Now medically retired, I am enjoying all the wonderful things of Life. I am not a fan of attorneys or car sales places hahaha, BuT I am glad I found Heartland Toyota, Great place to deal with - from purchase to service and nice cafe. - - -and the bathrooms are spotless. Please Thank my sales person James Alameda (go Raiders - hahah), Please Thank Chuck Scott for making the deal work, and Please Thank Jamie Brown for getting the kids through all the fun paper work and taking care of the finance dealings - - - THEY ALL DID AN OUTSTANDING JOB, which made my daughter and her friend smile and excited about their new-used Toyota 4 runner - - which happen to be the same color and style that I just bought my wife a few months a go from your place -- - - my grandson thinks it cool - - same color - - one with monster tires, and the one that grandma & grandpa enjoys driving, while taking him places all the time. This would not of happen with out the wonderful people at Heartland, - - PLEASE TELL THEM THANK YOU, ps - - your cafe is wonderful, service is great - - -Scott Mortiz does an excellent job taking care of all of us and our 4 Toyota vehicles . Thank you for having such a wonderful car dealership, Mark Skaff note - this is my 3 vehicle purchased in the past 3 months - - 2 new & 1 used More