Heartland Toyota

Doing homework no used vehicle purchase My current vehicle was involved in a collision and I was not certain if it could be repaired. As such I was doing my homework in case I had to buy a v My current vehicle was involved in a collision and I was not certain if it could be repaired. As such I was doing my homework in case I had to buy a vehicle on short notice. After an internet query I was contacted by Susan Sanchez who was friendly and very professional. I visited the dealership, met Susan and she introduced me to Jason. I mentioned that I did not know my current circumstances regarding whether a purchase would be required and they were both very understanding. We spent a lot of time going over the various options available. All questions were answered, time was not an issue and I was very impressed overall. It turns out my vehicle will be repairable, so it was all for nought, but, if I had to end up purchasing, this would be my first stop. Very well done guys...10/10 for both of you. Jonathan More

Geat Experience To be honest I was not looking forward to this at all. Thanks to Jason's overall knowledge of the vehicle and my needs as a consumer the whole experie To be honest I was not looking forward to this at all. Thanks to Jason's overall knowledge of the vehicle and my needs as a consumer the whole experience turned out to be a pretty xxxx good time. Thanks Jason More

Great Car Buying Experience A great car buying experience today at Heartland Toyota Scion. Ashley promptly sent me a reply to my email inquiry about the price of a vehicle and w A great car buying experience today at Heartland Toyota Scion. Ashley promptly sent me a reply to my email inquiry about the price of a vehicle and we set up a time for me to come in and see it. Jason worked with me after I arrived and did a great job of showing me the vehicle, demonstrating and explaining key features, listening to my questions, and negotiating the deal, all with respect and no pressure. He showed me around the dealership and made sure all of my questions were answered and that I was satisfied. Jamie did a great job with the finance part, explaining very clearly the various options available to me and pointing out advantages of the different choices available to me, without making me feel rushed or pressured. All in all, an easy and very satisfying experience, buying my first Toyota! More

painless & quick We bought a tiny Prius from Jason the other night! He was helpful, honest, respected our time and our budget. We walked out with a new car & felt real We bought a tiny Prius from Jason the other night! He was helpful, honest, respected our time and our budget. We walked out with a new car & felt really good about the whole experience. (our two year old is still talking about him too!) More

Our Service We were notice once we pulled up and got out of our car. Jason welcome us, and was really helpful. He asked us what we needed in a vehicle, and listen We were notice once we pulled up and got out of our car. Jason welcome us, and was really helpful. He asked us what we needed in a vehicle, and listened to all of our comments. He even stayed late to help us close the deal. More

Negotiated Via E-mail And Took Delivery In Person After a couple of months of searching Craigslist, Auto Trader and Car Gurus, I located a 2014 Lexus RX350 that fit my needs at Heartland Toyota. I wor After a couple of months of searching Craigslist, Auto Trader and Car Gurus, I located a 2014 Lexus RX350 that fit my needs at Heartland Toyota. I worked with the internet sales team, Susan Sanchez and Ashley Holmberg to get my questions answered and to negotiate the purchase price of the vehicle. Since I live on Camano Island, I was concerned that the car would not meet my expectations when I arrived at the dealership for a physical inspection and test drive. Susan arranged for me to talk to Chuck Scott, the General Sales Manager at Heartland, who happened to have first hand knowledge regarding the history of the particular RX350 . The conversation with Chuck put me at ease and a trip to Bremerton was set up for 12/31. Upon arrival, my wife, daughter and I were greeted by Ashley who then introduced us to John Modispacher, the salesperson who be going over the car with us and accompanying us on the test drive. John was great and we really enjoyed our time with him. He was efficient in completing the initial paperwork and when there was a minor hiccup, he quickly brought in Chuck to resolve the issue to the satisfaction of all. When our turn came, John introduced us to the F&I guy who expeditiously completed the final paperwork necessary to complete the sale. While I was occupied with the paperwork John made sure that the car had a full tank of gas and that the vehicle was detailed to absolute perfection. I really appreciated the fact that this particular dealership has an enclosed, heated vehicle delivery area. Seldom is an automobile purchase an enjoyable process, but this one exceeded my expectations and the long trip from Camano Island to Bremerton was well worth the time. More

Alex Black is great! I went to have a problem with the wiper fluid addressed and it turned out to be complicated but Alex kept me posted, was friendly while also totally e I went to have a problem with the wiper fluid addressed and it turned out to be complicated but Alex kept me posted, was friendly while also totally efficient and professional. I waited in the area drinking fee coffee and she updated me multiple times and went out of her way to address my concerns. I go to Heartland regularly and all of the service representatives are wonderful but Alex is consistently the best! More

Happy Customers Our salesman was very easy to work with and explained everything to our satisfaction. He made us feel comfortable with the whole process. We especia Our salesman was very easy to work with and explained everything to our satisfaction. He made us feel comfortable with the whole process. We especially appreciated being able to use the Credit Union Dealer Direct plan to speed up the process and paperwork. More

Bad day turned out okay (: Up until last year i serviced my 4RUNNER at the Toyota Dealership in Seattle (where I purchased it from). The drive from gig harbor to Seattle wasnt i Up until last year i serviced my 4RUNNER at the Toyota Dealership in Seattle (where I purchased it from). The drive from gig harbor to Seattle wasnt ideal but I felt comfortable with the staff so I made a day out of the routine three month check up. However, last January I believe, disaster struck.. The rainest morning of the year on my way to work, my tire pressure sensor came on and I could slowly feel my front drivers side tire deflating. Luckily, I had gotten off the Auto Center way exit to pull over. I proceeded to the top of the Auto Plex to the Toyota deallership where i was greeted warmly by a service department employee, Scott. Not only did he patch my tire quickly in order for me to make it in time for work.. We also shared a few laughs too. He made me feel comfortable, and also informed me that my tires were in fact ready to be replaced and when i wasnt in a hurry, to come back so he could get me a great deal. And a week later, I did! Scott was more concerned with getting me to work on time than trying to pressure me into a sale right a way and that i loved ! I have been a returning customer ever since!!! Thank you Scott for the consistent great service and for making the Seattle commute a thing of the past !!! More

salesman worked hard for the sale Just bought a new tundra. Salesman dak was absolutely awesome. He demonstrated superb professionalism and integrity. My finance rep shawn was also awe Just bought a new tundra. Salesman dak was absolutely awesome. He demonstrated superb professionalism and integrity. My finance rep shawn was also awesome. He worked through some last minute issues and ensured i was completely happy with the final deal. More