
Heartland Toyota
Bremerton, WA
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We were at the Hartland Toyota dealer to have our 1996 Avalon checked by the service department. While we were there we decided to look at new Camrys. We were greeted by several sales persons and shown Avalon checked by the service department. While we were there we decided to look at new Camrys. We were greeted by several sales persons and shown around. Brittney Benway was introduced to us and after we explained we what we thought we wanted she decide which cars would be best for us to look at. (they have LOTS of new cars) Actually the first one she showed us was the one we drove and decided to buy. Brittney was very friendly, and we felt very honest and interested in finding us the right car. More
Ricky Saly is always so accommodating, and sees that the little extras that I request are always carried out to my complete satisfaction. Example: Washing the inside of my windshield, I can't reach it. little extras that I request are always carried out to my complete satisfaction. Example: Washing the inside of my windshield, I can't reach it. Checking that my washer blades are in good condition, seeing that the service that is required is done correctly. . He is always so friendly, knows what he is doing and is completely a customer service person. You are lucky to have him as an employee. Clarriene Hamilton More
Prior to owning this 2013 Toyota 4 Runner I owned a 1993 Toyota 4Runner. Scott has been my service manager for a few years. I ordered and had installed running boards, after which I asked him to help me wit Toyota 4Runner. Scott has been my service manager for a few years. I ordered and had installed running boards, after which I asked him to help me with the pairing of my new smartphone and iTunes with Bluetooth. I have found him to be able, affable, and available. More
This is the best experience we have had with dealing with a dealership. We didn't feel like we were getting ripped off or hassled or pushed. Everybody that we delt with was very professional and helpful, esp a dealership. We didn't feel like we were getting ripped off or hassled or pushed. Everybody that we delt with was very professional and helpful, especially Patrick with the test drive, even signing papers with Chrissy . Also interacting with the manager and the other salesman. Other dealerships we have delt with have been a rotten experience. Not this time. Great in every area. More
Alexandra called reminding me of the recall on my Rav4 and assured me that there would be an upcoming time for servicing it. She then reminded me of a oil change promotion and gave me some immediate date and assured me that there would be an upcoming time for servicing it. She then reminded me of a oil change promotion and gave me some immediate dates that it could be used. Upon arriving at the service center, she promptly handled our needs and gave an accurate estimate of the time it would take. During this time, she presented service concerns and gave the opportunity for these to be taken care of. All through this process, Alexandra was very courteous and professional. David Haugen More
Heartland Toyota has been an outstanding place to do business. Mike Maier and the staff, from sales to service have always been very helpful, professional, and pleasant. They make every effort to make y business. Mike Maier and the staff, from sales to service have always been very helpful, professional, and pleasant. They make every effort to make your experience a great one. Free latte, car wash, and even walk you to your car after servicing. My family owns 4 Toyota's and we love them! More
We went in to "look", but the dealership had the car we wanted, the salesman, Robert West, was easy to work with and didn't play games, and we got a good price. We drove home in a new Prius 5. the car we wanted, the salesman, Robert West, was easy to work with and didn't play games, and we got a good price. We drove home in a new Prius 5. More
It was a great experience for us, but probably not for the dealership. We went from an estimated one time cost to buy a 2013 Prius priced at $35,000 for $21,000-plus to a lease with a one-time payment of the dealership. We went from an estimated one time cost to buy a 2013 Prius priced at $35,000 for $21,000-plus to a lease with a one-time payment of $4,089, to a lease with monthly installments coming to $2,600 over three years. I remarked that if I hung around long enough, it might be free. Joe Matucci and Dahkil 'Doc' Alim were very helpful and friendly through it all, and despite it all. We have bought three Priuses from Heartland and would consider it first when we want a new car again.. More
While visiting from central California we suffered a minor mishap to our Toyota Prius. Backing over a rock caused a rear wheel lug nut to shear off. We were scheduled to return home the next day but cou minor mishap to our Toyota Prius. Backing over a rock caused a rear wheel lug nut to shear off. We were scheduled to return home the next day but could not if repairs were not completed. The service department of Heartland Toyota responded immediately-no appointment required. Within two hours the problem was resolved and a new bolt was pressed into place. Their service was prompt, friendly and courteous. The dealership offered a complimentary beverage at their sandwich bar and provided a shuttle service to and from a local business where we had a prior appointment. The problem was solved without disruption to our busy schedule and we were able to meet our deadline to return home-a 1,000 mile drive. I highly recommend the service department of Heartland Toyota. More
Heartland Toyota has serviced our 2007 Camery since it was new in 2006. It now has over 100,000 miles on it and still runs and feels like a new car. The dealership can't get a better rating from me, it is was new in 2006. It now has over 100,000 miles on it and still runs and feels like a new car. The dealership can't get a better rating from me, it is the best in all catagories. And they go out of their way to keep happy customers and provide out standing service. Also just last week I had a brake job done by their service department on my Ford pick-up, they were $236. cheaper then two other local bids for the same job. Bottom line (This is a dealer you can trust ) Les Fitch More