Heartland Toyota

Brittney Benway, supported by Joe and Jamie, was friendly, courteous and professional throughout our entire trade in of the 2011 RAV4 for the new 2013 RAV4. She even transferred and connected the gr friendly, courteous and professional throughout our entire trade in of the 2011 RAV4 for the new 2013 RAV4. She even transferred and connected the grandchild's car see to the new vehicle. She took extra time to insure that the dashboard communications system was properly connected for both of our phones. Overall a most satisfying experience! More

Mike Maier was fantastic ! Professional, efficient and very personable. Great asset to the dealership and the service department. We will always go to him in the future. Thanks. very personable. Great asset to the dealership and the service department. We will always go to him in the future. Thanks. More

Alexandra was the service assistant that helped me when I checked in for my oil change. She immediately made eye contact and greeted me. She came and got me to start close out paperwork when she heard my c checked in for my oil change. She immediately made eye contact and greeted me. She came and got me to start close out paperwork when she heard my car was being washed. When we were finished and it wasn't there, she went to check and drove the car back herself. The entire exchange with her was pleasant and genuine. Her demeanor communicated a high value on the customer and it showed in every extra little touch she added to the experience! More

The Heartland Toyota Dealership was amazing. The moment I stepped into the dealership, I knew it was going to be a great experience. I am a pretty impatient person and I knew exactly what I wanted in a ca I stepped into the dealership, I knew it was going to be a great experience. I am a pretty impatient person and I knew exactly what I wanted in a car. They were able to take care of all of my needs and even make me smile. They kept telling me "no Problem" to all of my requests. Everyone from the receptionist and salesman and to the finance people and the general manager knew their job. Professional, knowledgeable and a sense of urgency to take care of my needs and to make me completely happy is why I will my experience with this dealership is amazing. More

I moved to Port Orchard in 2007 . Had done business with Michaels Toyota in Bellevue for many years and boughttwo cars from them. I wasn't looking forward to working with a new Dealership.. I even took th Michaels Toyota in Bellevue for many years and boughttwo cars from them. I wasn't looking forward to working with a new Dealership.. I even took the drive to Bellevue to get my oil changed with Michaels twice before I finally decided to give Heartland a try. The service rep that helped me in the beginning was very good and friendly but took another position. So then I met Michael Maier. He is the warmest and friendliest guy in your Service intake area. He is thorough and takes the time to check things out regarding my account history every time I come in. He makes sure I get my discounts etc.. In the past others have not ! Mike is always in a good mood and all smiles. He makes me feel like he's glad I'm there and doing business with Heartland. If he is busy with another customer I will wait so I can have his assistance with checking in for service. If he's not there I'm disappointed.. I have had to work with other intake assistants and they just don't measure up to him. They do their job and are pleasant but they need to learn from Michael. Even when they are slammed he keeps his cool and makes sure I'm not rushed away to get my free latte !! I hope he's recognized and appreciated for the exemplary service he provides. He's your Shining Star !! More

Steve Hewitt was very nice to work with and likewise the General manager Tom Diefendorf. Nothing was high pressure but just business. Very friendly and professional. Joe and Carol General manager Tom Diefendorf. Nothing was high pressure but just business. Very friendly and professional. Joe and Carol More

Ricky Sally and the service department are hands down the best around. They are prompt, courteous and always spot on (or under) with their estimates and time to repairs. I could take my Toyota closer to my best around. They are prompt, courteous and always spot on (or under) with their estimates and time to repairs. I could take my Toyota closer to my job in Olympia but I wouldn't think of going anywhere else! Its because of Ricky and his crew that when its time for a new Toyota I'll be shopping at Heartland Toyota. More

Brittney and James made the trade in and purchase experience very easy. I was very pleased with the ease of my trade in and the purchase of the new vehicle. The dealership is also a place that I coul experience very easy. I was very pleased with the ease of my trade in and the purchase of the new vehicle. The dealership is also a place that I could work as well which made the day even better considering the length of time needed for the transaction. More

Aaron Smith has taken care of my service needs many times. He always does a great job and makes sure that the service experience is convenient for me so I can manage my day. times. He always does a great job and makes sure that the service experience is convenient for me so I can manage my day. More

I found a used car online at Heartland Toyota and called to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the V to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the VIN report. Dak was great to work with. He answered all my questions and guided me thru the purchase. It was a very positive experience at Heartland Toyota. More