Heartland Toyota

I found a used car online at Heartland Toyota and called to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the V to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the VIN report. Dak was great to work with. He answered all my questions and guided me thru the purchase. It was a very positive experience at Heartland Toyota. More

My car was just recently rear-ended at an intersection, and subsequently totaled. I was using a rental and needed to purchase a new car as soon as possible. I was quite happy with the treatment I received and subsequently totaled. I was using a rental and needed to purchase a new car as soon as possible. I was quite happy with the treatment I received from the sales representative Dakhil Alim. He was friendly, helpful, honest, and most of all made the process quick and painless. I found a 2004 Jetta within an hour and was quite pleased with the condition and pricing. If you want a no nonsense experience, where the cars are fairly priced, and the sales reps are what they should be: awesome, check out what they have at Heartland Toyota Scion first. More

It had been decades since I purchased a new vehicle. Rick was the perfect salesperson in every aspect. He know the product, is exceptionally courteous and friendly. One thing that was special is that Rick was the perfect salesperson in every aspect. He know the product, is exceptionally courteous and friendly. One thing that was special is that he allowed my wife and me to have time together. He "knew" when to walk away and let us be. We had been to other dealers and Rick was by far the best. I would recommend him highly. More

I rate Heartland Toyota as the best car dealership I've ever done business with. I have purchased one used and two new mini-vans from them. From the salesman to the service department, I have had no I've ever done business with. I have purchased one used and two new mini-vans from them. From the salesman to the service department, I have had nothing but good experiences with them. I will continue to bring my vehicle to Heartland, even though I don't live in the Bremerton area any longer. Whenever I think about switching to a dealership closer to my home, I just can't bring myself to do it! That's how good they are. More

Scott Moritz, Assistant Service Manager at Heartland Toyota, is exactly the type of person every company wants as their representative meeting and working with customers! Scott is always professional, Toyota, is exactly the type of person every company wants as their representative meeting and working with customers! Scott is always professional, knowledgeable and accommodating! Whether I have specific questions regarding my Highlander or am simply scheduling routine maintenance, he is always welcoming, personable and efficient! He takes the time to consider my questions/comments and always provides insightful and well-informed responses and guidance. The personalized service I receive from Scott and the quality of the workmanship provided by Heartland Toyota's technicians will weigh heavily when I consider purchasing my next vehicle. Actually, it's the folks in the Service Department who "sell" the vehicles! Purchasing a new car involves a day or two of conversations/negotiations with a sales person. (And, from personal experience, some of those sales happen in spite of a particular sales person's efforts . . . rather than due to them.) However, a customer's encounters with personnel in the Service Department following the sale and throughout the next several years influence and define that customer's level of satisfaction with the vehicle and, ultimately, his/her overall satisfaction with, and confidence in, the manufacturer. Here's hoping that Heartland Toyota recognizes and actively "appreciates" Scott's outstanding performance and amazing customer service! More

Dakil Alim was super helpful.We drove a few cars & left in exactly what I needed.It was a great day!Dakhil Alim works hard! left in exactly what I needed.It was a great day!Dakhil Alim works hard! More

From the moment I walked in to Heartland Toyota to get my Camry serviced till the moment I left was a great experience. Everyone I met there was very friendly and knowledgeable about my car. My Camry was ins Camry serviced till the moment I left was a great experience. Everyone I met there was very friendly and knowledgeable about my car. My Camry was inspected and the problems found were immediately told to me with recommendations for further service. The normal service was done well before the estimated 4 hours along with a car wash as well. I will be bringing my car back for more needed service that I really wouldn't have known to do if not for the technicians. I trust Heartland Toyota to do the service and repairs they say they are going to do because of the care they have for the customers and vehicles they drive! I was sold a great car by Heartland and the years of ownership have proven it all worth while! Thanks everyone! More

We were referred to Chuck (New car sales mgr.) and he took us to Steve Hewitt. Steve was excellent and the reason for the rating we gave. He first asked the right questions to determine what we need to k took us to Steve Hewitt. Steve was excellent and the reason for the rating we gave. He first asked the right questions to determine what we need to know. Since we were trading in our Camry Hybrid we had some experience with Toyotas. Then he explained the different manuals and took us out to the vehicle and went over all its features; making sure we were understanding as he went along. He answered all our questions. Great job.....I hope the "why" has been addressed properly. Thank You, Jim StarkS More

This is the 4th vehicle that we have purchased from James Alameda. James takes the time to ensure that the vehicle being selected is the right vehicle with the needed options to fit our family. James is at Alameda. James takes the time to ensure that the vehicle being selected is the right vehicle with the needed options to fit our family. James is attentive to the needs of the customers and greets them with a smile. Even when he has multiple customers he makes sure to not leave anyone waiting making the buying process go smoothly. We will continue doing business with Heartland Toyota and James Alameda. Thanks Again. More

Scott was on his way to meet me when I pulled my car into the service drop off! I wasn't expecting someone to actually greet me on my way into the service department so I just walked by Scott and began to s the service drop off! I wasn't expecting someone to actually greet me on my way into the service department so I just walked by Scott and began to sit down at the waiting area when Scott turned and in a very friendly voice said "I can take care of you now". But it doesn't stop there. The technicians always do excellent work and on time and I feel guilty when my dirty car returns washed, vacuumed, and ready to go! Scott must have looked over my service plan with the technician and determined it was time to replace the wiper blades since it was covered on the service plan and they may be in not so good shape by my next service. This is the 3rd vehicle I've purchased from Heartland so far - you always feel like your part of the family. More