Heartland Toyota

I am disabled-in a wheelchair with a service dog--sometimes I'm slow to understand info [disabled Viet vet] I connot recommend Rick higher then ever-he is an asset to Heartland Toyota-I know any dog--sometimes I'm slow to understand info [disabled Viet vet] I connot recommend Rick higher then ever-he is an asset to Heartland Toyota-I know anytime I have an issue with my van-I can come to Rick and have the issue or need taken care of-fast and at a excellent price. Plus my van gets a wash. Bravo-Rick and Heartland Toyota. Adrian Vandervate More

Basicly stopped at dealership to view the Venza and Highlander with intentions to look and bring our trade-in back another time if our level of interest in either vehicle was there. Walked in and met Highlander with intentions to look and bring our trade-in back another time if our level of interest in either vehicle was there. Walked in and met Patrick Fendley and after some discussion, he provided test rides in both with great knowledge of both vehicles. Upon returning he found vehicle of our liking and worked with the floor manager (Believe was Don)to get us acceptable trade on our vehicle (site un-seen). We agreed on deal, met with Jim Vamvas whom explained all paper work, and walked out with new Highlander Limited. Will be returning later this week to also test drive Avalon. Patrick performed his job with great enthuisiam and knowledge of products. The support from Don and Jim with know pressure made for great experience. More

Tom Diefendorf is a truly exceptional General Manager! Recently I when I called the dealership I had a difficult time connecting with my sales person because of phone issues at the dealership. The recpept Recently I when I called the dealership I had a difficult time connecting with my sales person because of phone issues at the dealership. The recpeptionist connected me to the General Manager of Heartland Toyota is Bremerton, Tom Diefendorf. He was very understand of the issue I had with a car that wouldnt start that was sitting in my front yard. Tom send a tow truck to pick it up and an employee to drive to my house to pick me up. Thats first class service with a plus. I always felt in good hands with everyone I met at the dealership and they fixed my car and had me back on the road within hours. The waiting area is more like a restaurant and it is excellent. My mind is at peace knowing that Heartland Toyota will be there whenever I need help. Thank you Tom Diefendorf for your truly exceptional customer service and thank you to everyone I met at Heartland, they are all outstanding people who truly care. I am so happy I can count on you in the future. Happy New Year and thanks again. More

As always, Ricky was a gem to work with. He's professional, friendly, and very thorough. He explained what was going to be done at the appointment and gave me a good estimate of the time it woul professional, friendly, and very thorough. He explained what was going to be done at the appointment and gave me a good estimate of the time it would take. He's a definite asset to Heartland. More

Excellent service expirence. Ricky was very courteous and friendly and explained to me the recall work that was being done on my car plus gave me info on the 60,000 mile check up. He also gave me a ge and friendly and explained to me the recall work that was being done on my car plus gave me info on the 60,000 mile check up. He also gave me a general idea of cost and when the car would be ready. I also requested a loaner car and they provided one to me with no hassels More

Jerry made the car buying experience very comfortable. His low pressure approach to sales is refreshing. I will expect to lease another vehicle from Jerry when teh lease is up on my new Camry Hybrid. His low pressure approach to sales is refreshing. I will expect to lease another vehicle from Jerry when teh lease is up on my new Camry Hybrid. Thanks Jerry!! More

I started with another service writer, but Alexandra finished with making sure the vehicle was completed. I have had her as a service writer in the past and she provides the best quality of professiona finished with making sure the vehicle was completed. I have had her as a service writer in the past and she provides the best quality of professional service. Very knowledgeable and friendly. She is an asset for Heartland Toyota of Bremerton, WA. Keep up the outstanding work. More

Mike is always exceptionally knowledgeable and is always courteous. Always glad when I get him as my agent. He listens to our needs and ensures there is an acceptable outcome. courteous. Always glad when I get him as my agent. He listens to our needs and ensures there is an acceptable outcome. More

If you are looking for an excellent customer service If you are looking for an excellent customer service agent in the auto service and repair, I would strongly encourage you to call Ricky Saly at Hear If you are looking for an excellent customer service agent in the auto service and repair, I would strongly encourage you to call Ricky Saly at Heartland Toyota in Bremerton WA at 866-752-3718. You will truly enjoy your experience. We have had our 2006 Highlander serviced at Heartland Toyota since we bought it new. After 130,000 miles we are still going back to Heartland because of Ricky Saly one of their service agents. Heartland is very fortunate to have him. He greets you by name when you arrive for service and reminds you of anything that he is watching for you like; brake replacement or recall notices. His memory of customers names is truly remarkable. Even after 130,000 miles, he tells us that we don't need brakes yet and that he is watch it and will let us know when we need them. I have worked in a customer service business for over 42 years in managing and hiring customer service personnel for 6 NW states, so I know customer service when I see it and personally experience it. If Ricky had skills in the financial service business, I would have hired him away from Heartland Toyota long ago! More

Every time I come in for my Toyota Scott and the rest of the staff provide excellent service. I will be back to Scott whenever my Preus needs service or maintenance and will recommend others to him. I was o the staff provide excellent service. I will be back to Scott whenever my Preus needs service or maintenance and will recommend others to him. I was originally referred by Bob Avila at the Kia Dealership. More