Heartland Toyota

If you are looking for an excellent customer service If you are looking for an excellent customer service agent in the auto service and repair, I would strongly encourage you to call Ricky Saly at Hear If you are looking for an excellent customer service agent in the auto service and repair, I would strongly encourage you to call Ricky Saly at Heartland Toyota in Bremerton WA at 866-752-3718. You will truly enjoy your experience. We have had our 2006 Highlander serviced at Heartland Toyota since we bought it new. After 130,000 miles we are still going back to Heartland because of Ricky Saly one of their service agents. Heartland is very fortunate to have him. He greets you by name when you arrive for service and reminds you of anything that he is watching for you like; brake replacement or recall notices. His memory of customers names is truly remarkable. Even after 130,000 miles, he tells us that we don't need brakes yet and that he is watch it and will let us know when we need them. I have worked in a customer service business for over 42 years in managing and hiring customer service personnel for 6 NW states, so I know customer service when I see it and personally experience it. If Ricky had skills in the financial service business, I would have hired him away from Heartland Toyota long ago! More

Every time I come in for my Toyota Scott and the rest of the staff provide excellent service. I will be back to Scott whenever my Preus needs service or maintenance and will recommend others to him. I was o the staff provide excellent service. I will be back to Scott whenever my Preus needs service or maintenance and will recommend others to him. I was originally referred by Bob Avila at the Kia Dealership. More

Heartland Toyota has been a wonderful place to do business for many years for myself and my family. Mike Maier has been outstanding! All the staff is polite, friendly, and professional. My experie business for many years for myself and my family. Mike Maier has been outstanding! All the staff is polite, friendly, and professional. My experience has been that the work I requested has been done on time and within a reasonable price. Jerry in sales, is aways very cheerful and knowedgeable about the cars we were interested in. We currently own 4 Toyota's and will continue to buy them. They are dependable and well worth the money. Thank you, Liz Felton RN More

We had our car in for it's first service and were well pleased with the quality, timeliness and care given to us at this time. The service was a routine first service on a new Venza but I had inadverten pleased with the quality, timeliness and care given to us at this time. The service was a routine first service on a new Venza but I had inadvertently put washer fluid in the cooling system (I know - dumB). Alexandra was quick to determine the needed correction and provide my wife with an estimate of cost and time. She made sure my wife was taken care of and saw the service through in a timely manner. Great service from all concerned and special kudos to Alexandra for delivering the car in atimely manner. More

My sales person, Patrick Fendley, made our experience an enjoyable one from start to finish. Our previous experiences with other dealerships have always been dubious, but Patrick, Mike and Chrissy made my f enjoyable one from start to finish. Our previous experiences with other dealerships have always been dubious, but Patrick, Mike and Chrissy made my families visit to purchase a new Highlander a lot of fun. Having three boys is a handful, yet the dealerhship had two childrens play rooms and enough room for them to run around while my wife and I signed all of the paperwork. I really cant say enough about Patrick and the sales team who looked after us and our children during the entire time we were at Heartland. We look forward to having our Highlander serviced at Heartland because its such a nice building and very customer friendly. Thank again! More

I own both a 2007 Toyota RAV4 and a 2011 Toyota Tacoma. I keep going back to Heartland Toyota for service because of my service advisor, Ricky Saly. Ricky is by far, the most friendly and knowledgeable advis keep going back to Heartland Toyota for service because of my service advisor, Ricky Saly. Ricky is by far, the most friendly and knowledgeable advisor at this dealership. He has helped me with everything from routine maintenance to tires to recalls. I recommend Ricky to my friends and colleagues to make him their service advisor for their service needs. More

Scott was personable, informative and gracious. The car was completed as promised and was clean. Would highly recommend Scott. When you look up "customer service" in the dictionary, you find Scott's pictur was completed as promised and was clean. Would highly recommend Scott. When you look up "customer service" in the dictionary, you find Scott's picture! Chip More

Caleb Brown worked with me for several hours as I explored various vehicles to purchase. He was informative and helpful regarding the various autos I looked at, without being pushy. I purchased a ne explored various vehicles to purchase. He was informative and helpful regarding the various autos I looked at, without being pushy. I purchased a new Toyota Corolla and am very happy. More

This dealership is a star. The training, the knowledge, and personal attention to detail is inspiring. I have worked with a different service associate every time and EVERY time he or she is competent and and personal attention to detail is inspiring. I have worked with a different service associate every time and EVERY time he or she is competent and enthusiastic. There is an ethic at the core of this business that drives these people to accomplish what they do everyday. Excellent experience at every level. More

Aaron Smith did an excellent job in explaining and offering appropriate scheduled services. I'm happy to recommend him to others. Thank you, George Gasson offering appropriate scheduled services. I'm happy to recommend him to others. Thank you, George Gasson More