Heartland Toyota

Ricky was very helpful in all respects, explaining the recall notice which brought me to the dealership, his hospitality and explaining the need for further services before expiration of warranty. Deal recall notice which brought me to the dealership, his hospitality and explaining the need for further services before expiration of warranty. Dealership atmosphere very welcoming and comfortable. More

A very easy low pressure experience. Much, much better than other dealer visits I've had. I would definitely return to Heartland and recommend them to others. than other dealer visits I've had. I would definitely return to Heartland and recommend them to others. More

I have purchased 2 vehicles from Heartland Toyota Scion in Bremerton WA and that is where i have my maintenance performed. Per this last visit i dealt with Richard Wessel and i was very happy with him. H in Bremerton WA and that is where i have my maintenance performed. Per this last visit i dealt with Richard Wessel and i was very happy with him. He helped me to review my past maintenance records and advised me as to what i should consider to have accomplished. He was very courteous and friendly and just an excellent person to conduct business with. Without a doubt this dealership is the best that I have ever been to. The people and the facilities and service are top notch. Leonard More

Grant was very personable, he met us on the way in. Listened to what we wanted and immediatly proceeded that direction. Did not pressure us to purchase let us make up our own minds. We felt the price b Listened to what we wanted and immediatly proceeded that direction. Did not pressure us to purchase let us make up our own minds. We felt the price both for the car and our trade in was fair. The car was nicely prepared the paper work reasonable. We will recommend this person and dealership to friends in the future. More

Heartland Toyota has been helping me keep my car on the road since I bought it back in 2004. Scott is an AWSOME Assistant Service Manager. He has answered all my questions and concerns over my car through road since I bought it back in 2004. Scott is an AWSOME Assistant Service Manager. He has answered all my questions and concerns over my car through out the years. He shows great care towards his customers. He knows that I travel a great distance to my job and makes sure that my car and I are kept on the road and safe. More

Richard Biehl was very easy to work with, and explained all features of the new Prius and all the new technology about it. He was a great balance of informational while not treating me like I was clueless. all features of the new Prius and all the new technology about it. He was a great balance of informational while not treating me like I was clueless. Richard was very friendly, and I felt that I was treated very well, not leaving me in a room by myself for hours like some former buying experiences I have had with other dealers. While this wasn't Richard's doing, I did get a little messed with with on the Internet Special advertised, which shows $500 off a new Prius, when asked, I was told that the $24,945 price WAS the special..no the Internet special showed $500 dollar off that price, I wish I had brought in the web page..but I didn't push this...I did end up getting 1.9% which beat my 3.28% financing I had in hand, and this was no hassle...I was pushed to buy all the extra warranties, and I fell for the Theft Protection plan for $268 which does nothing for my insurance cost, like James the Finance guy told me, but overall this was a great experience...much better than any I have had before, and the Heartland lives up to what you would expect with the Toyota reputation all around. Richard I would say is a great asset to Heartland, he is not aggressive, and gets it. More

Ricky Saly has taken care of the service on my 2007 Prius most of the time since the car was new. While there was an unexpected repair this time, Ricky took me back to the service bay to show me the problem most of the time since the car was new. While there was an unexpected repair this time, Ricky took me back to the service bay to show me the problem rather than just try to explain. He alwqys makes an effort to be sure I get the best deal on any service or repairs. More

This is my second Toyota Camry and will definitly look at this car again when the time comes for me to invest in another car.It has been my pleasure to have the experiance with Mike , as he had been the pers this car again when the time comes for me to invest in another car.It has been my pleasure to have the experiance with Mike , as he had been the person any one would like him to be the person to go to. More

I can only find highly positive things to say about Heartland Toyota and Steve Hewitt. Steve responded to my email inquiry where other dealers failed to even respond. When we met with him at the deal Heartland Toyota and Steve Hewitt. Steve responded to my email inquiry where other dealers failed to even respond. When we met with him at the dealership he was knowledgeable, professional and extremely helpful. There were no high pressure sales tactics, just a genuine willingness to work with us on finding and leasing a new car. Steve worked with the rest of his team to obtain fair trade values for the vehicles we wanted to trade and worked with the team to find the right payment/financing for us. After we completed the deal and had left the dealership, Steve found a lease incentive that wasn't applied and had the paper work redone to gain us an even better lease payment. A very positive and pleasing experience. My wife an I have driven Fords for most of our married life (40+ years) and were glad we took an unfamiliar leap to Toyota. I highly recommend Steve and the entire Heartland Toyota team. More

Went in on 7/30/12 and agreed to purchase a new Prius/ signed the paper work. I could not pick up the car the next day due to a scheduling conflict on my end, but drove to the dealership at 4:00PM the nex signed the paper work. I could not pick up the car the next day due to a scheduling conflict on my end, but drove to the dealership at 4:00PM the next day, to make sure the dealership got paid in full. Jamie took my money and said he would have the saleman, Mike S., call me that evening to arrange for someone to pick me up the next day to get the Prius. No call back on 7/31 or 8/1 so I called at 10:30AM on 8/1/12 and was told that Mike isn't working today. Thanks for the call back. Second new car purchased from Heartland Toyota. Crappy customer service. I won't be purchasing a 3rd Toyota at Heartland! Chuck Hazelwood would be turning over in his grave. More