Heartland Toyota

My sales person, Patrick Fendley, made our experience an enjoyable one from start to finish. Our previous experiences with other dealerships have always been dubious, but Patrick, Mike and Chrissy made my f enjoyable one from start to finish. Our previous experiences with other dealerships have always been dubious, but Patrick, Mike and Chrissy made my families visit to purchase a new Highlander a lot of fun. Having three boys is a handful, yet the dealerhship had two childrens play rooms and enough room for them to run around while my wife and I signed all of the paperwork. I really cant say enough about Patrick and the sales team who looked after us and our children during the entire time we were at Heartland. We look forward to having our Highlander serviced at Heartland because its such a nice building and very customer friendly. Thank again! More

I own both a 2007 Toyota RAV4 and a 2011 Toyota Tacoma. I keep going back to Heartland Toyota for service because of my service advisor, Ricky Saly. Ricky is by far, the most friendly and knowledgeable advis keep going back to Heartland Toyota for service because of my service advisor, Ricky Saly. Ricky is by far, the most friendly and knowledgeable advisor at this dealership. He has helped me with everything from routine maintenance to tires to recalls. I recommend Ricky to my friends and colleagues to make him their service advisor for their service needs. More

Scott was personable, informative and gracious. The car was completed as promised and was clean. Would highly recommend Scott. When you look up "customer service" in the dictionary, you find Scott's pictur was completed as promised and was clean. Would highly recommend Scott. When you look up "customer service" in the dictionary, you find Scott's picture! Chip More

Caleb Brown worked with me for several hours as I explored various vehicles to purchase. He was informative and helpful regarding the various autos I looked at, without being pushy. I purchased a ne explored various vehicles to purchase. He was informative and helpful regarding the various autos I looked at, without being pushy. I purchased a new Toyota Corolla and am very happy. More

This dealership is a star. The training, the knowledge, and personal attention to detail is inspiring. I have worked with a different service associate every time and EVERY time he or she is competent and and personal attention to detail is inspiring. I have worked with a different service associate every time and EVERY time he or she is competent and enthusiastic. There is an ethic at the core of this business that drives these people to accomplish what they do everyday. Excellent experience at every level. More

Aaron Smith did an excellent job in explaining and offering appropriate scheduled services. I'm happy to recommend him to others. Thank you, George Gasson offering appropriate scheduled services. I'm happy to recommend him to others. Thank you, George Gasson More

Don't want to over-do it here, since we just got the car...our experience of buying it was very pleasant, made that way by the low key presentation by Shawn Magill, who really knew the details of the Pr car...our experience of buying it was very pleasant, made that way by the low key presentation by Shawn Magill, who really knew the details of the Prius we were interested in. I HATE high pressure--my wife and I would've disappeared like a puff of smoke if Shawn had been like a lot of other salesmen. More

Rick Saly is the best Service professional I have ever Rick Saly is the best Service professional I have ever worked with for the last forty years. He is very sharp and very friendly. I have bought t Rick Saly is the best Service professional I have ever worked with for the last forty years. He is very sharp and very friendly. I have bought two Toyotas from Heartland Toyota, and will buy are next one from them. I trust Rick Saly. I think that is very important. We even bought our tires through him. Which we get free tire rotations very time we get a oil change. You just cann't get better service from any dealer than Heartland Yoyota. They really care about there customers. Les More

I've been taking my 2010 RAV4 to Haselwood since I bought it there (purchased 4 other Toyota's there also). This was my 120,000 mile service and took advantage of the $9.99 oil change. My Service Advisor w it there (purchased 4 other Toyota's there also). This was my 120,000 mile service and took advantage of the $9.99 oil change. My Service Advisor was Alex Black; while all the other Service Advisors were all VERY good, Alex was EXCEPTIONAL! She brightened up an otherwise drab day with a great smile and was very courteous, friendly, competent and professional. I barely finished my complimentary latte when she came to tell me my car was ready (also freshly vacuumed; didn't want the free wash). I'd recommend Alex to everyone and will look forward to doing business with her again. I don't know why anyone would do business with any other dealer! More

At 4 pm, had to take the dogs to the vet. Lo and behold, the battery was dead in our 2005 Prius. Called the Bremerton Service Department. They said to call our AAA and have the car jump-started. Then to co the battery was dead in our 2005 Prius. Called the Bremerton Service Department. They said to call our AAA and have the car jump-started. Then to come on over to the service department and they would check the system and, if needed, put in a new battery. I arrived an hour later at the Bremerton Toyota Dealer's Service Department. They had me in the computer and knew what to expect without my retelling the "sorry tale". Yes, the battery was almost 8 years old and "gave up the ghost". While I sipped a complimentary coffee, the electrical system was checked out (it was fine)and a new battery was installed. The car even received "a bath"! 45 minutes after having arrived at the dearship, I was on my way home again with a clean and purring Prius. Thank you everyone at the Toyota Dealership for making a bad day turn into a pretty good one. More