
Heartland Toyota
Bremerton, WA
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I arrived at the dealership for service on my Sienna and was immediately greeted by Michael Maier. The service was done promptly I left happy! was immediately greeted by Michael Maier. The service was done promptly I left happy! More
All work completed satisfactorily within promised time frame and within estimated costs. Friendly staff, nice waiting area, good coffee, free bottled water, computer access and free wifi. frame and within estimated costs. Friendly staff, nice waiting area, good coffee, free bottled water, computer access and free wifi. More
I worked with Ricky Saly as a service representative. He was great, very friendly and very considerate. When the service and repair was determined to be longer than anticipated her arranged for me to get a was great, very friendly and very considerate. When the service and repair was determined to be longer than anticipated her arranged for me to get a car to make the rest of my day productive. More
Bill Cote provide all the necessary information for me to make a knowledgeable purchasing decision. I appreciate his willingness to work with me to make this purchase easy and stress free and I strongly reco make a knowledgeable purchasing decision. I appreciate his willingness to work with me to make this purchase easy and stress free and I strongly recommend him. Chrissy Beckner provided me with easy to understand financial and warranty information. She clearly explained the contracting process and extended warranty coverage. I appreciate the professionalism provide by all of the Heartland Toyota staff. More
I just want to say thank you soooo much for the wonderful service Alex Black gives at Heartland Toyota!! I give her two Thumbs up!!! When I come to get my Toyotas serviced I always want to see her. She does service Alex Black gives at Heartland Toyota!! I give her two Thumbs up!!! When I come to get my Toyotas serviced I always want to see her. She does outstanding work!!! My vehicles are in and out fast. Thank you so much for the great service!!! Very Respectfully, Jack Hudson More
We really appreciated the low-key approach and honesty of the salesmen, Jerry and Steve. Mr. Brown was also helpful and friendly. The whole process from walking in the door to driving away with our new Prius the salesmen, Jerry and Steve. Mr. Brown was also helpful and friendly. The whole process from walking in the door to driving away with our new Prius took only 3 1/2 hours and went very smoothly. More
I have serviced all my Toyota's with Heartland Toyota Service Department for almost 20 years; and this is not the 1st letter I have written in support. On my last service visit Richard Wessel looked at t Service Department for almost 20 years; and this is not the 1st letter I have written in support. On my last service visit Richard Wessel looked at the computer screen for a moment and knew more about my 1995 T100 than I did. He recommended just the right service to insure my forthcoming off-road trip to the desert would be worry free. When I brought up additional service concerns, he quickly pointed out that these had been handled in past appointments and were not necessary at this time. Richard ensured the mechanic looked at remote sounds and discrepancy that even I had a had time describing. And when the repairs went Long... He arranged for a free rental call so I could go shopping instead of sitting around in the waiting room. I call this "Above & Beyond". But most important to me; I know that things are repaired properly. I don't need problems when I'm 30 miles out in the desert. I own three Toyota's and wouldn't go anywhere else. Jon DeArman More
Great product, sold by friendly, competent and knowledgable people. Every meember of the staff we had contact with was friendly and courtious. Lots of smiles. No high pressure sales here!!! knowledgable people. Every meember of the staff we had contact with was friendly and courtious. Lots of smiles. No high pressure sales here!!! More
Recently, my windshield wiper arm on the drivers side broke. This is a very unusual problem for Toyotas. So unusual that Heartland did not have the part in stock. It had to be shipped overnight from the broke. This is a very unusual problem for Toyotas. So unusual that Heartland did not have the part in stock. It had to be shipped overnight from the nearest source, Los Angeles. Fortunately, Scott Moritz was the service representative who handled the concern. Friendly, articulate, knowledgeable, he went above and beyond with his help. It got resolved in an expeditious manner. In the past, Scott Moritz has provided outstanding assistance (as have others in the service department), but this recent experience deserves special praise. Thanks: Glen Hudson More
This is the second vehicle we have purchased from Heartland Toyota, we bought a Toyota Sienna in 2007 and have been very pleased with it and the friendly professional way we were treated by Jerry Bou Heartland Toyota, we bought a Toyota Sienna in 2007 and have been very pleased with it and the friendly professional way we were treated by Jerry Bouldwin. So when we wanted to change our 10 year old GMC pick-up truck we decided to go back to Heartland Toyota for a new Toyota Tundra to tow our camping trailer. Jerry and Steve Hewitt were very helpful in getting us exactly the vehicle we wanted even though they didn't have it in stock on our first visit. They ordered it for us and it arrived 6 weeks later exactly as promised. We are very pleased with it and would definitely recommend Heartland Toyota. More