Heartland Toyota

I've been getting both my Toyotas serviced at Heartland since late 2002. I have never had a negative experience. All of the service reps I have dealt with in this time have been open, honest and friendly. since late 2002. I have never had a negative experience. All of the service reps I have dealt with in this time have been open, honest and friendly. I've been dealing with Mike Maier exclusively for the last several years and couldn't be happier. I'm always able to get a service appointment to suit my schedule. Every time I have one of my cars serviced the work is done when promised, at the price quoted and I have never needed to return for the same work. I don't know how this could be any better. Oh, maybe they could do it for free. That would be better but then they probably wouldn't be around much longer. More

I usually have Scott for a service representative, but this time I had Mike. He was just as pleasant & helpful as Scott. I had a coupon towards my service & he already had it in his computer. He has a this time I had Mike. He was just as pleasant & helpful as Scott. I had a coupon towards my service & he already had it in his computer. He has a cheerful attitude. More

In and out, no wait time and she was very informative for what needs to be done with my vehicle. Went out to even help wash cars just so that customers where released on time! what needs to be done with my vehicle. Went out to even help wash cars just so that customers where released on time! More

Shawn made buying our new tacoma very enjoyable! He was very informative and excited about his products, which made us comfortable in the quality of Toyota trucks! Purchasing this truck was one of the eas very informative and excited about his products, which made us comfortable in the quality of Toyota trucks! Purchasing this truck was one of the easiest processes we been through, Shawn and the staff did all the work we just had to sign. Thanks again Shawn and Heartland we LOVE our new Tacoma!! The Lambachs More

My experiences with Scott Moritz at Heartland Toyota have been nothing less than exquisite!! He is by far the most accommodating service manager I have ever dealt with. He always calls me back immediately, been nothing less than exquisite!! He is by far the most accommodating service manager I have ever dealt with. He always calls me back immediately, after leaving a message. He will make all efforts to get my car in at my convenience. He keeps me updated on any change in the service plan, and answers every question and concern I may have. He is always pleasant and happy!! I mean ALWAYS. He brightens my day with his cheerfulness and professionalism. In today's world, very few have this excellent of a work ethic. I am always amazed at what a nice experience it is to go and have my car serviced! My husband and I really do appreciate everything you do Scott. Thank you for making our visits to Heartland Toyota a pleasant one. More

I can't say encoug good about the great and friendly service I receive from Scott Moritz. He makes each visit a plesant experience that causes me to return for my Prius 2010 servicing. service I receive from Scott Moritz. He makes each visit a plesant experience that causes me to return for my Prius 2010 servicing. More

I bought my 2002 RAV4 from Heartland Toyota more than 10 years ago. The sales experience was great and the service since the sale has been consistently outstanding. I just had my first routine service fol years ago. The sales experience was great and the service since the sale has been consistently outstanding. I just had my first routine service following major work done in December and service associate Ricky Saly had me in and out within an hour. More

I have always had good experiences at Heartland Toyota. I bought the car there and they have serviced it since my purchase. I have never had a problem with their service department. They are always very I bought the car there and they have serviced it since my purchase. I have never had a problem with their service department. They are always very polite, professional, and reliable. More

Whenever I require service on my 2011 Camrey I make a point of seeking out Ricky Saly because he is always friendly and welcoming whenever I come in the door. Recently there was a minor problem regarding point of seeking out Ricky Saly because he is always friendly and welcoming whenever I come in the door. Recently there was a minor problem regarding a service requirement and he was quick to point out that the service I believed was necessary was in fact not. This saved me time as well as money. He further mentioned that I also had work done at my request that was not needed at the time and that because it was not caught by the shop I would have my next oil change free of charge. In the past few years I have done less and less of the work on my vehicles and taken them to different shops that I trust. Heartland Toyota/Scion are now on that trusted list especially when it comes to care of my Camrey. Thank you Heartland and especially you Ricky. Jim D. More

Hands down the best report with a service rep and best service I have ever had. I live much closer to the Toyota dealer in Tacoma, but would rather drive to Bremerton no matter what. Simply, I absolutel service I have ever had. I live much closer to the Toyota dealer in Tacoma, but would rather drive to Bremerton no matter what. Simply, I absolutely trust what Ricky says about my vehicle and that is priceless. My Prius has all kinds of weird issues. If Ricky and his support group can't figure out something, they say so.. and then they get expert engineers from Toyota to look into it. Ricky makes you feel like you are checking in and out of a resort. lol Complimentary latte, complimentary car wash, complimentary shuttle, complimentary yada yada. The waiting area is comfy and conducive to getting work done. I usually bring in my ipad and do some work. Never any problems connecting. If you are in Gig Harbor and currently go to Tacoma, and trust, good communication and quality service are important to you... switch to Heartland in Bremerton. You won't regret it... I don't. More