Heartland Toyota

Alex greeted my warmly, scheduled my service for the following day, and gave me her card in case I had any questions. The service (30,000 mile) was completed before expected and Alex applie the discoun following day, and gave me her card in case I had any questions. The service (30,000 mile) was completed before expected and Alex applie the discount coupons that I had along with one that I didn't bring in. All in all, warm friendly treatment and exceptional service. More

I was very impressed with the level of knowledge my service writer had! He was to date the best iv'e had. I will be coming to Brent Baird for all my car needs. The customer service at Heartland Toyot service writer had! He was to date the best iv'e had. I will be coming to Brent Baird for all my car needs. The customer service at Heartland Toyota by far can not be beat! Thanks for the Mocha! More

Tried several times to do this rating hope it works this time..... Michael is Great !! I always look for him when I come in .. If he's busy, and I'm not, I even will wait for him to be done with another time..... Michael is Great !! I always look for him when I come in .. If he's busy, and I'm not, I even will wait for him to be done with another customer before I have the pleasure of his assistance. We usually can make each other laugh.. He is warm, genuine, friendly, and an asset to your business. Be Good To Him !! I'm sure the other service representatives are good too. but he has my vote of confidence. More

I have never been treated so poorly by a dealership in my life! My friend and I went there today, and we got out of the car went into the building and there was a bunch of salesmen and staff around yet there life! My friend and I went there today, and we got out of the car went into the building and there was a bunch of salesmen and staff around yet there was no hospitality that came attached with them. We waited in the lobby for at least five mins while never being greeted, just glanced at never acknowledged by any staff. Finally I just went ahead and asked a salesman if he could help us and he said "oh, I didn't know you weren't being helped"...which was funny due to the fact that if you were unsure as to whether we were being helped woulnd'nt you just go ahead and ask if I WAS being helped? Plus I saw him look at us and I was looking around as if looking for help.. Then we started to look for cars and he was nice, and joking around with us at first. When we went inside to talk prices he became somewhat angry with us for trying to bargain on price!!! Then he became sarcasatic and just plain RUDE. We asked what he could do for us on the price and he said he would sell it to us for sticker price..that car was not worth the sticker price and maybe because we were women he thought he could get away with it. Who knows what was going through his head except for how do I drive these customers away? I was prepared to buy a car today but he was so unbelievably rude to us that I don't want to give this dealership a penny of my money..I can not even find words strong enough to tell how unbelievably rude this whole entire establishment was to us. I would never recommend this dealership to anyone. I do not usually write reviews unless I have had a terrible experience and this was beyond terrible I have no words strong enough to express how horrible the service was and how poorly we were treated by this salesman. He should be terminated. More

The customer service here was exceptional. I work in a cusotmer service position as well. So I look for the things that set people and a business apart form the rest. Heartland Toyota was excellent in eve cusotmer service position as well. So I look for the things that set people and a business apart form the rest. Heartland Toyota was excellent in every way. Mike Maier greeted me when I drove in and was both professional and easy to talk to. He shecked up on not only me but his other customers regularly to keep us informed of the progress on our vehicles. They led me back to the shop where I actually spoke with the mechanic and they showed me the things that needed to be done right away and also the things that will be coming up for repair/ replacement. The mechanic was also very professional. The facility was very clean, well kept, and had a very comfortable lounge and cafe where customers could wait, have complimentary bottled water and even a free coffee or two. There was Television, A computer room and books/magazines to read. Toyota in general has always been great. The service and products are the reason I have pretty much been a loyal Toyota customer since the early 90's. Thanks. More

Mike is very courteous and patient.He explained every thing very clearly to us. WE sure will request his service for the next appointment, and will also recommend him to our friends. thing very clearly to us. WE sure will request his service for the next appointment, and will also recommend him to our friends. More

My experience with Heartland Toyota has been good we've bought three cars from them and now have all three cars serviced their. Ricky Saly always gets us in and gets our service done quickly and efficently bought three cars from them and now have all three cars serviced their. Ricky Saly always gets us in and gets our service done quickly and efficently. We recommend him when ever the opportunity comes up. Carolynn Morgan More

My husband and I just recently purchased a new car. We have purchased a car before but never got the care we did like what we had from heartland Toyota scion in Bremerton Washington. We did not have the b have purchased a car before but never got the care we did like what we had from heartland Toyota scion in Bremerton Washington. We did not have the best credit history going in so getting a car we wanted was shakey. But working with our finance manager, Jim Vamvas, it was made possible. He went out of his way to talk with individual financial institutions to give us a chance to get a new car and it was not just any car... It was a car we absolutely love. Along with our dealer they got us in and out in a heartbeat with a new car. He even waited for my husband and I to get off work to fill out our paper work even though his shift was already over. That is what I call good customer service and a loyal financing manager. Jim Vamvas has helped us get rolling with our future. He not only got us the car we wanted but he has now helped us start our credit back up and going. I would recommend anyone to Jim Vamvas for financing and the next time we need a car Jim is who we are going to go straight to. Thanks so much Jim!!!! More

Heartland Toyota has serviced repairs on my 2004 Prius several times. Each time, assistant service manager Alex Black had previously read through my service request and had a few final questions. The several times. Each time, assistant service manager Alex Black had previously read through my service request and had a few final questions. The repairs were made and no surprises were found. My car was returned repaired, within specified time and specified cost. During my wait, I continued to work with my employer through their WiFi at the coffee bar. Then I was sent on my way after my car received a free carwash. More

Great service completed when promised. Friendly and great place to relax while your vehicle is being service. Great employees that actually care about the customer. great place to relax while your vehicle is being service. Great employees that actually care about the customer. More