Heartland Toyota

My visit is always great when Alexandra Black is the associate I deal with. She is pleasant, cheerful and helpful. She takes the time to explain the service that is being performed and answers all my q associate I deal with. She is pleasant, cheerful and helpful. She takes the time to explain the service that is being performed and answers all my questions. She takes the time to ensure I get the most for my money. More

I am a three-time buyer from Heartland Toyota and was very pleased with my experience on this third purchase. We were helped by Rabar Ali who took us on our test drive of a fully loaded Camry Hybrid and very pleased with my experience on this third purchase. We were helped by Rabar Ali who took us on our test drive of a fully loaded Camry Hybrid and he was very responsive to our questions about the various components. Back at the dealership we dealt mainly with James Alameda who was VERY energetic and outgoing without being over the line. He treated us very well during the negotiations ad discussions. We would definitely refer Heartland, Rabar, and James to anyone looking for a good car buying experience. Good job! More

Having your car serviced is usually a mundane experience, however, dealing with Alex Black left me with a positive feeling. From her friendly greeting until she walked me out to my car, her customer servic however, dealing with Alex Black left me with a positive feeling. From her friendly greeting until she walked me out to my car, her customer service was the best! Thank you Alex! More

I was greeted by a freindly service advisor (Scott) who looked into the history of the service of my truck and noted that I had taken very good care of my truck. He noted that there were 2 recalls on my 20 looked into the history of the service of my truck and noted that I had taken very good care of my truck. He noted that there were 2 recalls on my 2009 Tacoma and asked if anyone had explained them to me. I have had my truck seviced at 2 other dealerships and nobody mentioned them. He asked if I had the time to take care of them now or schedule to do them later. He told me how long it would take to do them and service my truck, and took care of it. I liked the dealing with only 1 person, as he was the cashier also. This dealership has become my place to go for service and if I need a new truck, this is the place for me. More

Absolutely do not use this dealership for service. They screwed up our car permanently. They replaced two wrong bearings and then less than a week later they both went bad. They were put in wrong AND they screwed up our car permanently. They replaced two wrong bearings and then less than a week later they both went bad. They were put in wrong AND they were never the ones that needed to be changed in the first place! On top of that they broke other pieces of our sequoia. It's like they lifted the hood and banged everything inside with a mallot. Four grand later and we're still dealing with problems. More

Mike Meier was very nice, courteous, and extremely helpful when I definitely needed help. In the future, I will always ask for him when I need service. Thank you, Mike, for your help and understanding helpful when I definitely needed help. In the future, I will always ask for him when I need service. Thank you, Mike, for your help and understanding. Kathie Peron-Matthews More

I brought my 2002 RAV4 in for its 120k mile service. I knew uo front that major work would need to be done (head gasket, some valve work, flushing of all fluids, all brakes}. Service Associate Ricky Saly knew uo front that major work would need to be done (head gasket, some valve work, flushing of all fluids, all brakes}. Service Associate Ricky Saly arranged for a free rental car for the four full days the extensive work required. He also kept me informed of the progress of the work which occurred between Christmas and New Years. Ricky also worked to get my automatic transmission replaced at manufacturer's expense. I highly recommend Heartland $oyota Scion (and Ricky Saly in particular) for their consistently outstanding customer service. More

I brought my older model Toyota in for an unplanned service right before Christmas. The repair needed was very involved and of course, that means that it can be costly. The servicing was something that service right before Christmas. The repair needed was very involved and of course, that means that it can be costly. The servicing was something that I really couldn't put off until later. I was concerned that my out of town Christmas plans would be ruined without my car. Ricky was very helpful in giving me alternatives. He arraigned for a rental car at no charge and helped me sort out how to use customer loyalty points and other options to reduce the overall cost of the servicing that needed to be done. He took the time to explain everything that was needed to get my car back on the road. He checked in with me to update me on the progress of the work on my car. I was able to enjoy my Christmas activities using the rental car and my car was ready when promised. Ricky always does a great job of taking care of me and understands my emotional attachment to my car. This particular situation shows his commitment to excellent customer service. PS My husband drives a Ford and has teased me about using a dealer's service department for my car (he thought I would get ripped off). He brought my car in to Heartland Toyota about 2 years ago for routine service and later told me how amazed he was at the organization of the service department and the care the staff takes to assure the best experience for their customers. Thanks Ricky and Heartland Toyota staff! More

Scott Moritz has been my service manager for over five years and has consistently provided knowledgable advice, outstanding service and exceeds my expectations for a service manager. His attention to det years and has consistently provided knowledgable advice, outstanding service and exceeds my expectations for a service manager. His attention to detail and customer focus are unique in todays business world. More

Have used Terry Burkhalter for almost two years for service on Venza including normal oil & filter changes, 15k & 30 k maintenance & some warranty items. Found him knowledgeable and straight forward a service on Venza including normal oil & filter changes, 15k & 30 k maintenance & some warranty items. Found him knowledgeable and straight forward and easy to work with. I will continue to seek him out when I go into the dealership for service. Recommended him to others. R. Thompson More