Heartland Toyota

Have used Terry Burkhalter for almost two years for service on Venza including normal oil & filter changes, 15k & 30 k maintenance & some warranty items. Found him knowledgeable and straight forward a service on Venza including normal oil & filter changes, 15k & 30 k maintenance & some warranty items. Found him knowledgeable and straight forward and easy to work with. I will continue to seek him out when I go into the dealership for service. Recommended him to others. R. Thompson More

Our experience at Heartland was very good. We were greeted by Grant Diekman on the lot and I found him to be friendly and engaging without being at all being pushy. The lot had a better choice of inve greeted by Grant Diekman on the lot and I found him to be friendly and engaging without being at all being pushy. The lot had a better choice of inventory than the dealer we had just come from and I thought Grant did a good job of showing inventory while continually qualifying us a buyers. I liked the layout of the shop and had good vibs for others who were working around us while we were engaged with Grant. Found the Tacoma we wanted; felt that we had a good response on pricing and felt the whole transaction, including our wrap up with Jamie was friendly and business-like. Thank you. Forrest Aldrich More

Almost all of our vehicles have been either Honda or Toyota that we bought thru this dealer thru the years and always had them service the vehicles. I recently took in our Scion and Land Cruiser for ser Toyota that we bought thru this dealer thru the years and always had them service the vehicles. I recently took in our Scion and Land Cruiser for service. The Land Cruiser needed a few parts that had to be shipped in. Scott worked with the parts manager and the service technicians to get the Land Cruiser back to me in a timely manner. I have have good experience with all of the people at this dealer. Thanks Scott. More

Many cars and many dealerships later, I can clearly recommend Terry Burkhalter for consistent and superior service responsiveness. I am a demanding customer intent on keeping my Avalon and Hybrid High recommend Terry Burkhalter for consistent and superior service responsiveness. I am a demanding customer intent on keeping my Avalon and Hybrid Highlander in excellent running condition and I almost look forward to visiting this dealership because of Terry. Lou F. PS I do wish their mechanics could figure out the difference between 37PSI and 44PSI for my tires. Getting this right consistently is coming hard despite written request! More

The overall experience was excellent. Shawn was very helpful in assisting with us. The finance department was also very efficient in completing the financial details. We are now the proud owners of a FJ helpful in assisting with us. The finance department was also very efficient in completing the financial details. We are now the proud owners of a FJ cruiser and i will definately be coming back when its time to trade the GM product in for a new truck. More

I took my Celica in for an oil change and I was out of there in less than an hour!!!! I have to say that is a record for me. I was very appreciative of the fast service. Terry is very attentive to any there in less than an hour!!!! I have to say that is a record for me. I was very appreciative of the fast service. Terry is very attentive to any questions I have. For the last 5 visits and all future visits, I want Terry to be my service provider. That more or less tells it all. More

I have been a customer of Heartland Toyota since moving to the area six years ago. I have over 105,000 miles on my 2002 Rav4 and know I will double that because of the quality service I receive from the d to the area six years ago. I have over 105,000 miles on my 2002 Rav4 and know I will double that because of the quality service I receive from the dealership. Thank you. D. Hansen More

We had a pesky Rodent who decided to take up residence in our warm engine compartment. It munched away on some of our wiring and of course all the bells, whistles and WARNING lights on our Toyota Sienna came our warm engine compartment. It munched away on some of our wiring and of course all the bells, whistles and WARNING lights on our Toyota Sienna came on. We live in Port Townsend and we were told not to drive the car and Jeff kindly made arrangements for the car to be towed to the dealership in Bremerton. We insisted we wanted to go to Bremerton and away they went. Needless to say we heard from Jeff that afternoon with the damage results and the out the door bill. We were called the next morning as he told us we would and we picked up the car and the rest is history. I told Jeff about a product that we used on our other car to keep the pesky critters away, but had not done for the Invincible Toyota. We now have the product placed in both engine compartments. Thanks Toyota and Jeff for a pleasant(mostly)visit to your service department. Sharon and Robert W. More

After a routine oil change Doug noticed fluid leaking from somewhere on the engine but was unable to pinpoint the source -Ricky told me to put about 200 miles of driving and then bring my car(2008 Avalon from somewhere on the engine but was unable to pinpoint the source -Ricky told me to put about 200 miles of driving and then bring my car(2008 Avalon Limited) back for another check. Doug found a suspected area which required an engine removal to fix the problem - while doing so another leak was discovered in the power steering rack - this was also fixed . All in all the job took 3 days to complete which in my opinion was fast work indeed . If it had not been for the professional attitude and skill (and a less honest dealership) I could have had real trouble one day . I'm very glad I bought my car from Heartland Toyota and it will always be serviced by these pro's . More

I needed to take my Toyota 1997 Rav4 in for an oil change and ozone treatment (musty)... Mike Maier was kind enough to work around my schedule as much as possible. He made sure the oil change and inspection and ozone treatment (musty)... Mike Maier was kind enough to work around my schedule as much as possible. He made sure the oil change and inspection was completed in time to get the vehicle to another building where the people at Kia have the ozone machine. All the paper work was in order and waiting for me the next day when I was scheduled to pick up the Rav. A couple of weeks ago, the battery (which was purchased August, 2010, didn't appear to be holding a charge. I called Mike and he told me to bring it in so they could test the battery... sure enough! Battery was bad...they replaced it free of charge. (18 mos. warranty on the battery for replacement). Last winter, the same Rav had a sensor go out right when some of the worst storms hit... and, of course, my studded tires are on the Rav! Mike received the Rav from the towing company and kept me informed at every step about the progress of the work and what it would cost me to fix it. When I picked up the car, Mike explained everything that was on the paperwork and answered any questions I had. I never get any "attitude" at Toyota from ANY of the staff when I ask a question or need some advice. They ALWAYS have been helpful, friendly and professional....but it's more than that...they treat me like family... . Sometimes, I hang out in the cafe longer than I need to when my car is receiving maintenance... free latte, free wi-fi, and great people! What more can a customer ask for? I would recommend them to all Toyota owners... especially, Mike Maier...he's my favorite. He gives customers 110%, and has not failed me once! I hope Toyota appreciates him as much as I do. Don't have a Toyota? Get one! My Rav4 has 209,000 miles on it with mostly just regular maintenance! -Caryn Roth More