Heartland Toyota

I would like to thank Chuck Scott, General Sales Manager, for his hard work in making a dream come true for me. I just took delivery of a 2011 Land Cruiser which I ordered some six months ago. With the tsuna for his hard work in making a dream come true for me. I just took delivery of a 2011 Land Cruiser which I ordered some six months ago. With the tsunami and the floods in Thailand no one could be sure I would ever recieve the vehicle I ordered. Chuck called me, stayed in touch with me thoroughout the months updating me on my order and its progress. I always felt that Chuck would make it happen... and he did! I have four boys and now I have a vehicle that will get them and all their soccer gear in one vehicle and we can travel as a family. Before we would always have to take two cars. My wife is very happy about that! Chrissy Beckner handled our financing and even though I had a very good rate at Navy Federal Credit Union, she got me a lower interest rate which saved me time and money. Having four boys, I wish I had a daughter like Chrissy. She is outstanding. Thanks again to the entire staff at Heartland, they made my dream come true. More

The reason for my visit was a regular vehicle checkup. Terry greeted me warmly and quickly had my SUV checked in and me settled in the waiting area with a free latte. My car was returned to me in the sta Terry greeted me warmly and quickly had my SUV checked in and me settled in the waiting area with a free latte. My car was returned to me in the stated amount of time, clean and ready to go. Terry again was very friendly and efficient getting the paperwork processed and I was out the door in just a few minutes. The waiting area is extremely comfortable and accomodating; free latte, free bottled water, comfortable seating and enough room to spread out and work. Being able to work while waiting helps pass the time and allows customers to be productive. I don't mind a bit being "stuck at the dealership for an hour"...I don't feel "stuck" at all! Thank you Heartland Toyota for all you do for your customers!! Bea More

First off it appears most of the positive reviews were written by employees. Second, I spent two days negotiating a price for a vehicle. We finally agreed on price and interest rate. Our credit was ran, w written by employees. Second, I spent two days negotiating a price for a vehicle. We finally agreed on price and interest rate. Our credit was ran, we were approved for the negotiated interest rate, signed the contract, turned over the keys to our trade in and spent the next day and a half happy with our new car. Then we got a call from the finance department. They said our interest rate would now be 4% higher because we declined the optional GAP insurance. I think this was a scam from the very beginning. If they knew a day later that we had to purchase the GAP insurance to qualify for the 2.9%, then they knew when they sold me the car and wrote up the contract. So they wrote the contract knowing that it was a lie. Needless to say I was not willing to pay 4% more interest and while I could have financed through my personal bank I decided to return the car and get my trade-in back. I will not conduct business with a company that has shady practices. Also, while purchasing the car. They didn't fill it up with , They wouldn't have given me the 2nd key to the car if I didn't ask for it (They did the same thing with my trade-in when I got it back). The financing agent talked to my wife and I in a condescending tone the entire time I we had to DEAL with her. By the way I'm an E-6 in the military and my wife and I have excellent credit so a %8 interest rate is absurd. ******UPDATE****** As an update to my last review. I ended up purchasing a vehicle from a different dealership and I am very satisfied. In the meantime Heartland Toyota took my work number off of my credit application and called my Chief (Supervisor) to complain that I came in the show room in "full uniform and made a scene". For the record I was in uniform because I came from work to bring their van back and get my car back. I was angry but at no time did I raise my voice or "cause a scene." Well guess what my entire command already knows about how they tried to screw me so they didn't care when Heartland called. I CANNOT BELIEVE A "PROFESSIONAL" COMPANY WOULD PLAY CHILDISH GAMES LIKE THIS. Grow up! You lost alot of customers because of your dishonest practices. Change your ways or deal with negative reviews. What happened to the days of "The customer is always right"........... More

I walked in the door, was greeted and offered a chair. Paper work was done, listing what needed to be done. I was given a slip for coffee in the cafe. While there Scott came in at least two times, first t Paper work was done, listing what needed to be done. I was given a slip for coffee in the cafe. While there Scott came in at least two times, first to tell me the problem and the repair costs. I gave my OK. Scott came back a little later to tell me it was about finished and they were washing and vacuming the car. When that was done, Scott came to get me in the cafe, paid the bill and Scott than escorted me to the car. I looked great and the lights now work consistently. Thank you, for a good experience. Loretta L Sluys More

Have been a customer for years and have consistently received great service with work done on time and at quoted price. Free WiFi access and coffee are a plus. received great service with work done on time and at quoted price. Free WiFi access and coffee are a plus. More

Terry went above and beyond to get everything done in the shortest time. He checked with the company handling my extended warranty and even got them to agree to a "slightly needed" repair. Since I was head shortest time. He checked with the company handling my extended warranty and even got them to agree to a "slightly needed" repair. Since I was headed out of town, he had the work done early so I could pick my car up before I left. OUTSTANDING customer service, as always at Heartland! More

We ordered a new truck with Dave and he kept us informed along the way and he kept the order straight as some changes were made to it that we did not ask for so we were real glad that the day it came in he along the way and he kept the order straight as some changes were made to it that we did not ask for so we were real glad that the day it came in he checked the order and it was just what we wanted. Our good neighbars got their truck from Dave and they were just as happy as we are. More

Heartland Toyota-Scion, I have given this review/rating Heartland Toyota-Scion, I have given this review/rating due to the most current service I received with the primary help of Terry Burkhalter, and so Heartland Toyota-Scion, I have given this review/rating due to the most current service I received with the primary help of Terry Burkhalter, and some assist from Jeff Stanford. Though there was a heavy volume of customers the Friday I brought my vehicle to the shop with a critical problem for this time of yr. (Blower Motor/Defrost failing) My vehicle was taken in on a walk-in basis,diagnosed, and a part ordered, and a follow up appt. set for 2 business days later. I additionally called Terry Mon. afternoon;telling him that I had an Oil Change Special coupon for $9.95. He scheduled me for 11:30 Tuesday and I was leaving the dealership fully satisfied by 1:30 pm. thanks, jw64brat More

Ricky Saly was wonderful,and so helpful, my car needs a lot of work and he got toyota to pick up the cost. So thankful, Clarriene hamilton lot of work and he got toyota to pick up the cost. So thankful, Clarriene hamilton More

As a recent widow had to take my 2010 Camry in for the 15000 mile check. Mike Maier was very sympathtic and explained to me everything that took place so that i could understand it. I certainly would r 15000 mile check. Mike Maier was very sympathtic and explained to me everything that took place so that i could understand it. I certainly would recommend Heartland Toyota's service department More