Heartland Toyota

In all the years of purchasing vehicle's, this by far was my best experience. A very friendly and seem to be happy with what they were doing. Jennifer was right there "johnny on the spot", answering all my q my best experience. A very friendly and seem to be happy with what they were doing. Jennifer was right there "johnny on the spot", answering all my questions, and almost knew what I wanted before I did. The Manager (Tom) was right there with a quote for my trade in and down to the penny as to what I owed. No haggleing!! When we left we had a clean new car with a full tank of gas and all waving and congratulating us on our new vehicle. Will recommend these people to all friends and relatives. A+ More

We Taylors traded in 2 vehicles for a 2011 Toyota Prius III. After test driving one, I knew I could give up my prized Saturn (the car I bought after the death of my first husband in 2002), but I insisted t III. After test driving one, I knew I could give up my prized Saturn (the car I bought after the death of my first husband in 2002), but I insisted that Don had to give up his Avalon Limited to seal the deal. He agreed to do so, but it was hard for him; he really liked his bigger car. But I have been doing most of the driving because of Don's worsening eyesight, and I preferred to do it with my Saturn. When talking to Paul, it was news to me that Don wanted to replace MY car. We found that we could talk easily with both Paul McCracken and Jim Vanvas, the finance man, but Paul was the salesman who sold us on the car. We were able to take our sweet time and even negotiate a bit on the price, so that makes for happy buyers. Both men have the personality to establish a nice rapport and conversation even with old folks like us (84 and 92). More

When I purchased my Prius, I purchased the pre-paid pkg. for oil changes & that's why I get my servicing performed @ Heartland Toyota. My ENTIRE experience beginning w/Scott to the complimentary drinks was for oil changes & that's why I get my servicing performed @ Heartland Toyota. My ENTIRE experience beginning w/Scott to the complimentary drinks was very enjoyable. All my questions & concerns were either answered by Scott or he said he would have them addressed during sevicing. I also appreciated the fact that my appointment was on time & the car was ready when promised. This dealership is very well organized & a pleasure to deal with. More

I went to the dealership to have my automobile for the usual 5,000 mile checkup. Since my husband had always taken care of this I was unsure of the process, but I was greeted immediately by your employee usual 5,000 mile checkup. Since my husband had always taken care of this I was unsure of the process, but I was greeted immediately by your employee who directed me to the office and took my car to service it. Everyone was friendly and made me feel comfortable. There was no charge for the service which was nice and my automobile was washed which was also a pleasant surprise. More

Mike is great to work with. He kept me informed along the way on how my warranty service was progressing. The entire service staff should be commended for the level of service Haselwood provides... the way on how my warranty service was progressing. The entire service staff should be commended for the level of service Haselwood provides... More

The service manager Scott Moritz was very helpful in arranging an oil change, and replacement of a front headlight and rear taillight on our 2005 Toyota Prius in August 2011. He even helped put in a re arranging an oil change, and replacement of a front headlight and rear taillight on our 2005 Toyota Prius in August 2011. He even helped put in a rear wiper blade replacement that I had bought at the parts counter. More

I would like to praise Chrissy for all her help through the buying process. Chrissy was polite, responded to all of my questions and was very professional in her dealings with me. Her overall attitud the buying process. Chrissy was polite, responded to all of my questions and was very professional in her dealings with me. Her overall attitude during the entire deal assisted in me making up my mind on the vehicle I came from Tacoma to Bremerton to look at. In my book of Chrissy is a jewel and an outstanding employee. I also want to thank Mr. Bob Villa the finance manager for all of his time. He took the extra time to explain all my options. He also is an outstanding individual. My thanks to both persons, and to Heartland Toyota. James Klien More

I had a wonderful experience during a recent 30,000 mile servicing appointment this weekend! Check in was like clockwork, even when I showed up a bit early! The service was clearly explained to me, and th servicing appointment this weekend! Check in was like clockwork, even when I showed up a bit early! The service was clearly explained to me, and the estimated cost exactly equaled what the final expense sheet read. Although I had failed to prearrange a shuttle, Scott rounded up a driver an I was safely delivered to my employer for several hours of work while the car was in the shop. Shuttle pick up was prompt as well, with a driver who was both charming and conversational, and swiftly returned me to my freshly washed car. It is because of this type of customer service that I continue to return to my dealership for even routine maintenance such as oil changes. I am a highly satisfied Heartland customer. More

Tom efficiently scheduled my vehicle for service, provided a free beverage coupon for both my daughter and I while we waited for the service to be performed. Tom also updated us on the progress of th provided a free beverage coupon for both my daughter and I while we waited for the service to be performed. Tom also updated us on the progress of the service and promptly checked us out when the service was completed. I really appreciated not having to fill out multiple forms and the auto fill feature for my contact information. The service was performed on time and as quoted. The "frosting on the cake" was Tom also had the vehicle washed and cleaned. Thank you Tom! More

Chrissy provided a relaxed car buying experience. We communicated via email and she found me exactly what I was looking for and had it delivered to her dealership in one day. She made me an offer on my communicated via email and she found me exactly what I was looking for and had it delivered to her dealership in one day. She made me an offer on my trade via email and offered me the same when we arrived. She was personable, friendly, knowledgable and honest. I would highly recommend her to anyone looking to buy a Toyota. It was the most hassle free car buying experience. More