
Heartland Toyota
Bremerton, WA
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I really appreciate the honesty and professionalism that Scott Moritz has shown me every time I have used the service department. He kept me informed at periodic intervals. Great customer service. Scott Moritz has shown me every time I have used the service department. He kept me informed at periodic intervals. Great customer service. More
Starting in 1998 with my first 4Runner (which I still drive!), I won't buy anything but Toyota. In the past 13 years I've had experience with several Toyota dealerships and I have to say that Hartland To drive!), I won't buy anything but Toyota. In the past 13 years I've had experience with several Toyota dealerships and I have to say that Hartland Toyota's service totally blows all the others away! My dealings with Mike Maier in Service were great and he not only kept me up-to-date on the attention my car needed, he was personable, friendly and honest. Being a woman, it also didn't go unnoticed by me that not once did Mike even come close to talking down to me, something I've experienced at other dealerships. I also can't thank the mechanic who's name I didn't get, that worked on my car. Like Mike, he also went above and beyond what was required of him, even staying after hours so I could get my vehicle returned to me on time. In the future I definitely won't use any Service Department other than Hartland Toyota's, nor will I deal with anyone but Mike. Sincerely, Sandi Kolp-Tocco More
Rick, was real friendly, and knowledgeable about the truck, we felt like we were buying a truck from a friend. Rick went out of his way to make us feel like we made the right purchase. We are enjoying o truck, we felt like we were buying a truck from a friend. Rick went out of his way to make us feel like we made the right purchase. We are enjoying our truck very much and thank, Rick, Mike and Chuck, for there help. Gene McPherson More
Went in yesterday for my first service on my new Camry. I was checked in right away. I was able to enjoy a latte in their cafe - and just relax while i waited for my vehicle to be serviced, oil changed, a I was checked in right away. I was able to enjoy a latte in their cafe - and just relax while i waited for my vehicle to be serviced, oil changed, and car washed. This dealership made my buying experience hassle free, finance department was excellent, and now the service department - exceptional. Thank you Heartland!! More
The experience was great. Dave Hubbard made it very relaxing. There was never pressure. I dreaded having to meet with a salesperson but Dave's personality made it seem like I was dealing with someone relaxing. There was never pressure. I dreaded having to meet with a salesperson but Dave's personality made it seem like I was dealing with someone who actually cared about what was best for me. I will recommend him to anyone who is in the market for a car. More
New truck.Paid cash,but finance manager Jim Vamvas high pressured and arm twisted us into buying a maintaince agreement that is 3 years in the future and you cannot get out of.Very decietful tactics and we pressured and arm twisted us into buying a maintaince agreement that is 3 years in the future and you cannot get out of.Very decietful tactics and were not explained. More
My experience with Sales Consultant Steve Hewitt was great. He was knowledgeable and courteous and worked to get me the best deal possible on my new car. He even helped program the car's Bluetooth fea great. He was knowledgeable and courteous and worked to get me the best deal possible on my new car. He even helped program the car's Bluetooth features with my cell phone. Bob Villa, the finance consultant, provided detailed information regarding the sale and optional purchase items. He was thorough and expedient. All in all, the BEST new car purchase experience I've had. Definitely will go back to Heartland Toyota when I consider my next vehicle purchase. More
We have been getting service at Heartland for 10 years now. We finally had the opportunity to purchase a used vehicle from them. The whole process was very quick and efficient. We were very pleased wit now. We finally had the opportunity to purchase a used vehicle from them. The whole process was very quick and efficient. We were very pleased with the sales and finance departments. We love our vehicle and were so happy that we found it locally. As soon as it's time to buy again, we'll call James. Thanks Heartland! More
This was my first car purchase in 10 years and it was by far the best experience I have ever had in buying a new car. I would definitely recommend this dealership to my friends. My salesperson, Jessica wa far the best experience I have ever had in buying a new car. I would definitely recommend this dealership to my friends. My salesperson, Jessica was wonderful! I know I will be taking my business there in the future. More
I love Heartland Toyota!! My family and I have bought 4 vehicles there since 2010. What a wonderful place. First off let me say I love Toyotas. I feel they are the best cars made today, and seldom need vehicles there since 2010. What a wonderful place. First off let me say I love Toyotas. I feel they are the best cars made today, and seldom need service. But Service is important!! And Heartland has the best Service department I believe I have ever been to. They are friendly, Fast, efficient, and do it right the first time. Jeff, who we dealt with this time was fantastic. What a delightful young man. I LOVE THIS PLACE, and enthusiastically recommend it to everyone in the world. Thanks and God Bless, Pastor Jim Bennett Olalla, WA. More