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Heartland Toyota

Bremerton, WA

4.7
2,583 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,583 reviews

December 21, 2022

Everything was on schedule. They didn’t charge me to check the engine light because they couldn’t determine the cause. More

by Billleasure
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service lady
Dec 21, 2022 -

Heartland Toyota responded

Thank you for leaving Heartland Toyota this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you. Have a great day and keep us in mind for any future needs!

December 16, 2022

Dustin was professional and friendly to speak with. You can tell he has complete knowledge on vehicles and is aware of new things coming out in the future. I would recommend getting your vehicle servic More

by Nolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Beeson
Dec 16, 2022 -

Heartland Toyota responded

Thanks for the great review of Dustin and our team here at Heartland Toyota! We appreciate it!

December 15, 2022

Matt Wright’s service team did excellent work on my vehicle. His communication is great on letting me know the update status for time frame of work completion for unexpected major work. More

by Bienjuliano001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt wright and Caleb mrowka
Dec 16, 2022 -

Heartland Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Matt and the Heartland Toyota team. Drive safely, and we hope to see you back again down the road!

December 14, 2022

Amazing experience. Patrick was professional yet very accommodating while I was working with him. Would recommend Heartland Toyota over other local Toyota dealers. More

by Refamous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in Service
Dec 14, 2022 -

Heartland Toyota responded

Thanks for this great review of Heartland Toyota! Patrick and the team appreciate your trust and business. Please let us know if there is anything else we can do for you down the road!

December 12, 2022

Courtesy and kind service rep mike , fast service ! I love heartland toyota and trust them with my car needs More

by Charlenealger42479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic Frank Fagan
Dec 13, 2022 -

Heartland Toyota responded

Thank you for the great review, Charlene! We are so glad to hear that you are confident in Mike to get the job done. Safe travels, and we hope to see you back again at Heartland Toyota!

December 11, 2022

Repairs done quickly with full disclosure of estimated costs (which were very accurate). They were able to schedule the car in (when the check engine light came on) in less than two days. More

by Tom L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 11, 2022 -

Heartland Toyota responded

We are grateful to have your business, Tom. Thanks for taking the time to leave us a review! - The Heartland Toyota Team

December 11, 2022

Seriously disappointed in the 3% charge on credit cards! There was no mention of the charge prior to checking out nor did I see a sign mentioning it! Additionally, I’m not sure the diagnosis of an AC leak i More

by dnk415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bre
Dec 12, 2022 -

Heartland Toyota responded

I am sorry to read this feedback. We strive to deliver a communicative and straightforward experience, and we never intend to inconvenience or mislead guests. I would appreciate the chance to speak with you directly to see what more I can do to address your concerns and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Cody Edwards - General Manager - 360-377-1200

December 10, 2022

Chet greeted me outside with exceptional customer service! My car was ready in two hours. Chet gave me a text and call to tell me my car was ready for pickup. More

by Christopher79_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
Dec 12, 2022 -

Heartland Toyota responded

Thank you for reviewing Chet and Heartland Toyota! We hope to see you again for your next service visit.

Dec 12, 2022 -

Christopher79_11 responded

Thank you

December 09, 2022

I came in today because I thought is my appointment. But instead of telling me to come back next week ( which is my actual appointment), Bre squeezed me in and I appreciate her help and understanding. I More

by Alvinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bre
Dec 09, 2022 -

Heartland Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Bre and the Heartland Toyota team. Drive safely, and we hope to see you back again down the road!

December 08, 2022

Matt was very helpful. Kept us informed of work that needed to be done. We went out to get the car and to leave. Noticed the glove compartment was not shutting right. Wen More

by pj4sed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 08, 2022 -

Heartland Toyota responded

Thank you for the great review, Polly! We are thrilled to hear that Matt delivered such a successful service experience working with Matt and the Heartland Toyota team. Drive safely, and we hope to see you back again down the road!

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