Heartland Toyota

the service is always good and the people are good at explaining problems that are found during service. I am driving the third car I purchased from this dealer. If I have time I go by to see what Jame explaining problems that are found during service. I am driving the third car I purchased from this dealer. If I have time I go by to see what James Alameda has added to his collection. More

I had a very positive experience with Heartland Toyota and my salesman, Christopher was amazing and very informative. and my salesman, Christopher was amazing and very informative. More

I bought a 2022 Toyota Rav4 a month ago. I waited 8 months for it to arrive. In the mean time we bought a Used 2019 Rav4. One week ago my 2022 Rav4 was rear-ended on Hey 104 at high speed I waited 8 months for it to arrive. In the mean time we bought a Used 2019 Rav4. One week ago my 2022 Rav4 was rear-ended on Hey 104 at high speed. It was amazing that both my dog and I walked away. So, had to purchase another used Rav4 while we wsit for snother brand new Rav4. To say this group of individuals goes above and beyond any other is an understatement. Looks luje we'll have purchased 4 cars in one year. We highly recommend Heartland Toyota! More

Service was excellent today. Friendly, prompt, and efficient was my car service at Heartland. Kyle was very helpful and extremely kind. Thank you. Friendly, prompt, and efficient was my car service at Heartland. Kyle was very helpful and extremely kind. Thank you. More

Mike was wonderful. Made me feel welcome and that heartland appreciated my business. The car was ready on time and I thought the charge was reasonable. Thank you Mike. I Made me feel welcome and that heartland appreciated my business. The car was ready on time and I thought the charge was reasonable. Thank you Mike. I enjoyed the coffee and the snack bar. More

Excellent. very efficient, did service promptly. Completed requested service and explained what service was performed. Very professional. very efficient, did service promptly. Completed requested service and explained what service was performed. Very professional. More

On the 10th of June 2022 my husband and I went to the Heartland Toyota Dealership in Bremerton to have our 2012 Prius checked out due to some display lights. The service department did a check and said w Heartland Toyota Dealership in Bremerton to have our 2012 Prius checked out due to some display lights. The service department did a check and said we had a failing master cylinder in the brake system. They assured us that the car was still safe to drive and then said that since they did not have the part on site that they would have to order the part. They could not tell us the date since the part was back ordered. They made it sound like this nags never happened before and that was why they didn't have the part. Week by week we would call and they would explain that the part was still back ordered. Months of this went by and finally we were able to get a new answer. They have the part and we scheduled an appointment. We came at 10:55 am for the 11:00 am appointment on the 9th of September to Heartland Toyota Dealership in Bremerton. The assistant service manager quickly found our appointment yet seemed confused. The assistant service manager took our key and said they would do their best to have it completed within the same day but no promises. Thirty minutes later we get a call from the assistant service manager about how the part is not on site and it is still back ordered. We return thirty minutes after the phone call and they do not have our car ready for pick up and needed over an hour to try and return our money for the parts that we paid for yet never received. After waiting for over an hour at Heartland Toyota Dealer in Bremerton, they then said that since the payment was so long ago they did not know how to return the money. As if this was our fault. We left telling them to mail the check to our address. The Assistant Service Manager was even laughing at my frustration with their incompetence. The attitude of the dealership was uncaring and completely comfortable with how they were treating us. They made no effort to correct the situation. The excessive amount of effort to constantly check on statuses and lack of effort for the dealership to complete their end of the business was astounding. Had we not been so persistent, I believe that Heartland Toyota Dealership in Bremerton would have never ordered the part and contacted us for the repair or returned our money. I have zero trust with this dealership and will not be trusting them to ensure that my family is safe on the road. I do not recommend this dealership to anyone. More

Had a vehicle emergency while traveling. Matt at Heartland worked us quickly into their schedule and our problem was resolved in less than 2 hours and we were back on the road. They are abso Matt at Heartland worked us quickly into their schedule and our problem was resolved in less than 2 hours and we were back on the road. They are absolute professionals. More

Everything went super smooth and super quick! I highly recommend Luis. Thanks for everything! I will be back in the future. I highly recommend Luis. Thanks for everything! I will be back in the future. More

Fantastic group of people very helpful would recommend to friends and family, thank you for everything friends and family, thank you for everything More