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Heartland Toyota

Bremerton, WA

4.7
2,580 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,580 reviews

September 02, 2022

We came in to get our sienna serviced, but we got so much more! Cassandra was absolutely amazing to work with. She did two separate test drives with us and was knowledgeable and so friendly! Even when we dec More

by familycustomer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Fernando Herrera, Cassandra Hope
Sep 06, 2022 -

Heartland Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with Luis and Cassandra. We will be sure to pass on the kind feedback to them. Drive safely in your Toyota Sienna, and enjoy it! We hope to see you back again at Heartland Toyota!

August 31, 2022

Rabar the salesperson was amazing! 5⭐️Very knowledgeable, kind, understanding, informative, timely, not pushy, etc. Told him what we wanted and he found it for us. Didn’t try to sell u More

by sanko_awa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabar Ali, Jake Batchelor
Sep 01, 2022 -

Heartland Toyota responded

While I'm glad you enjoyed working with our sales team, your claims about our finance staff are concerning. I'm sorry you feel payment options weren't better discussed, and I will use this review to evaluate and improve our communication moving forward. I would also be glad to address your concerns directly, if you are interested. Otherwise, we appreciate your business and wish you many safe and pleasant miles ahead. Best, Cody Edwards - General Manager - 360-377-1200

August 30, 2022

They made it as easy a process as possible. They were all friendly from salesman to manager and finance. No arragance like I have seen with others. More

by loisjaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Hiltabrand, Luis Fernando Herrera
Aug 30, 2022 -

Heartland Toyota responded

Lois, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Heartland Toyota team. Drive safely, and we hope to see you back!

August 29, 2022

We have been going to this dealership for years and have always had good experiences. I recently purchased a new car and James made the process easy and enjoyable. I would recommend them to anyone. More

by Scott6876
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Alameda, Justin Valdez
Aug 30, 2022 -

Heartland Toyota responded

We are happy to hear from you, Scott! Thank you for trusting Heartland Toyota with your business and for sharing your great experience with James. We wish you many safe and happy miles ahead!

August 29, 2022

Nice courtesy people that get the required work done usually in a timely and profesional manner. More

by john.fulton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serviced
Aug 30, 2022 -

Heartland Toyota responded

John, thank you for the great review! We appreciate your support and hope to see you back again at Heartland Toyota. Safe travels!

August 27, 2022

Great service, just wish I was better informed on how long all the work would take. More

by Ladydraper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick was ready hive, I give him a 9
Aug 29, 2022 -

Heartland Toyota responded

Thank you for reaching out. We apologize for any miscommunication that occurred here and will keep it in mind as we work towards providing more communicative customer care. If there is anything else we can do for you, please reach out. Have a great day!

August 26, 2022

Wonderful experience. Just bought new Rav4 Hybrid from Heartland Toyota and overall experience was more than awesome. No false commitments, No MARKUP, honest representativ More

by Harish Kaushal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wiler, KJ, Stephanie , Chris Christopherson
Aug 26, 2022 -

Heartland Toyota responded

Harish, nothing makes us happier than a totally satisfied customer! We are proud to hear that our team went above and beyond to ensure your purchasing experience was an absolute breeze. Safe driving in your new Toyota RAV4 Hybrid! –The Heartland Toyota Team

August 26, 2022

Went in for a 1800 month check up. In and out in a short time as I was told on check-in. More

by Cormorant70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt wright
Aug 29, 2022 -

Heartland Toyota responded

We're so glad we could make your service experience seamless! Thanks for choosing Heartland Toyota!

August 25, 2022

Reliable; timely; excellent communication; Easy to get appointments; reasonable costs; customer courtesy ; clean waiting area More

by gitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 26, 2022 -

Heartland Toyota responded

These are all things we love to see! Thanks for supporting Heartland Toyota with a stellar review!

August 25, 2022

Staff was was willing to go the extra mile. The service I received was outstanding! More

by Pam K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Beeson
Aug 26, 2022 -

Heartland Toyota responded

Pam, we're thrilled our team went above and beyond to deliver excellent service! Thanks for choosing Heartland Toyota!

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