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Heartland Toyota

Bremerton, WA

4.7
2,579 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,579 reviews

August 08, 2022

The dealership was extremely organized and very inviting. Very professional. They made sure I was comfortable. Thanks for the free coffee More

by austin.michel94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Christopherson
Aug 09, 2022 -

Heartland Toyota responded

When we see words like this, Austin, we know we're doing things right! We're overjoyed our team welcomed you with accommodating service and complimentary coffee. Thanks for visiting us at Heartland Toyota!

August 08, 2022

Friendly and nice. Helped me with picking out the right vehicle for me. And got me to choose the monthly plan I wanted. More

by shawngascon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson (CJ) Campbell
Aug 09, 2022 -

Heartland Toyota responded

We're delighted our team provided courteous assistance that helped find you the right vehicle and plan! Thanks for choosing Heartland Toyota!

August 08, 2022

They are very helpful and will do anything to do what you need easy to check in and easy to communicate More

by RHvdwilde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geffrey
Aug 09, 2022 -

Heartland Toyota responded

Thanks for the stellar review! We're glad to have your business and confidence in our work here at Heartland Toyota.

August 08, 2022

A very good experience. Problem was diagnosed and resolved. I was kept informed and pleased with service. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 09, 2022 -

Heartland Toyota responded

Thanks for sharing your Heartland Toyota experience, Joe! We're so glad our team attended to your issue and provided informative communication. Many safe and happy miles!

August 08, 2022

Knowledgeable, stand behind their cars, listen carefully to understand needs and concerns. Friendly and helpful More

by janine.hanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Beeson
Aug 09, 2022 -

Heartland Toyota responded

Your review is everything we hope to see, Janine! We're thrilled our team has delivered attentive, courteous, and professional assistance to help accommodate your needs. Many safe and happy miles from everyone at Heartland Toyota!

August 08, 2022

We knew what we were looking for and Heartland Toyota found what we wanted and more! They exceeded our expectations by finding the cars we wanted so quickly. Rabar went out of his way several times to ma More

by Ryckmans4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Aug 08, 2022 -

Heartland Toyota responded

Woohoo! We are thrilled to hear you found the vehicle you were looking for at Heartland Toyota! Rabar will definitely appreciate your shoutout. Thank you for the 5-stars, and come by anytime!

August 08, 2022

Amazing experience very very happy very satisfied rabar a nice very professional I also like to thank the managers Susan and journal sales manager Barry More

by wa2022 Prius tcassedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Aug 08, 2022 -

Heartland Toyota responded

Thank you for the stellar review of your recent experience with Rabar, Susan, and Barry at Heartland Toyota! We appreciate your business and hope you have a lovely day!

August 06, 2022

Kallista was fabulous. She was patient, kind, answered all of our questions and addressed all of our concerns. The manager, Barry, and the finance rep, Edwin, were less tha More

by feliciadean0904
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kallista Denton, Edwin Hiltabrand, Barrie Toyooka
Aug 08, 2022 -

Heartland Toyota responded

While we are glad to hear that you had a successful experience working with Kallista, the rest of your review is concerning to receive. The highest level of service is expected of our guests, and I apologize for the way you were treated during your time working with us. I assure you that this feedback will be addressed properly and with the right people so we can work towards improving. Lastly, I would appreciate the chance to speak with you directly to see what more I can do to better your visit. If you are willing to discuss this further, please feel free to reach out. Best, Cody Edwards - General Manager - 360-377-1200

August 05, 2022

I have been going to this dealer since 2014. They have always done the best for me. I highly recommend them. More

by ShannonCorin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Fernando Herrera
Aug 06, 2022 -

Heartland Toyota responded

This is the kind of feedback we work hard for at Heartland Toyota, Shannon! Thank you!

August 05, 2022

Poor customer service by finance department to release my car after receiving my bank’s approved check. More

by Salhugojr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Valdez, Luis Fernando Herrera
Aug 05, 2022 -

Heartland Toyota responded

Salhugojr - I am very sorry for any miscommunications or mix-ups on our end. Customer service is our priority, so it's concerning to read we left a different impression. We use negative reviews to improve, so if you could give me a call, I would like to understand the details of your experience and see what more I can do to help moving forward. I have provided my information here. Thank you, Cody Edwards - General Manager - 360-377-1200

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