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Heartland Toyota

Bremerton, WA

4.7
2,580 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,580 reviews

April 29, 2022

Everything seemed great until we drove off the lot. Can't get a call back from our sales person, getting the runaround from the sales manager David, and can't get what we already paid for from the serv More

by mmedalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Bryan, Jake Batchelor, Kallista Denton
May 04, 2022 -

Heartland Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Cody Edwards cedwards@haselwood.com (360) 824-3825

April 28, 2022

This is my second purchase at this dealership. And I all can say is I absolutely love their work ethic/attitudes. More

by a.flores3489
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Fernando Herrera
Apr 29, 2022 -

Heartland Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heartland Toyota. Cody Edwards cedwards@haselwood.com (360) 824-3825

April 28, 2022

I couldn’t be happier with the car buying experience I had at Heartland Toyota. This is my first new car purchase and I was in good hands from start to finish. Rabar helped me pick my dream car and we ord More

by Meg Sinner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan , Rabar Ali
Apr 29, 2022 -

Heartland Toyota responded

Thank you, Meg! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rabar and our team met your expectations. Thank you again for choosing Heartland Toyota, we look forward to having you as one of our valued customers for many more years to come! Cody Edwards cedwards@haselwood.com (360) 824-3825

April 27, 2022

Rabar was helpful and friendly. He was easy to do business with and very professional. He was attentive to all of our needs. More

by lasencio129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Sanchez, Rabar Ali, Justin Valdez, Cody Edwards
Apr 28, 2022 -

Heartland Toyota responded

We are very happy to hear that Rabar provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Cody Edwards cedwards@haselwood.com (360) 824-3825

April 27, 2022

Kyler and Heartland Toyota are excellent and they know there stuff. Kyler is a great person am I happy I worked with him. I would recommend. More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Alameda, Chris Strobel, Kyler Kelso
Apr 28, 2022 -

Heartland Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Kyler and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Cody Edwards cedwards@haselwood.com (360) 824-3825

April 24, 2022

Rabar is always helpful when I come in and the dealership staff is always smiling ready to help. More

by Jloeffler31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Sanchez, Rabar Ali, Ellysa Boligao, Edwin Hiltabrand
Apr 25, 2022 -

Heartland Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Cody Edwards cedwards@haselwood.com (360) 824-3825

April 24, 2022

Wonderful experience, very friendly folks! Jake, our finance guy was great. CJ was super great to work with! More

by trenab_81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Batchelor, Carson (CJ) Campbell
Apr 25, 2022 -

Heartland Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Cody Edwards cedwards@haselwood.com (360) 824-3825

April 24, 2022

CJ is fantastic, and Edwin in finance also excellent. However, the dealership needs to fix its processes and staffing levels to be more customer service oriented. The length of time was ridiculous, way m More

by Troy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Hiltabrand, Carson (CJ) Campbell
Apr 25, 2022 -

Heartland Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We thank you for your patience and we do hope to see you again. Congratulations on your new vehicle! Cody Edwards cedwards@haselwood.com (360) 824-3825

April 23, 2022

Both CJ & Jake took the time to ask what I wanted and then delivered exactly what I described and gave helpful, practical advice for specific additions. Like wrapping the warranty and certain protections More

by alisonybarra7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Please see comments. , Jake Batchelor, Carson (CJ) Campbell
Apr 23, 2022 -

Heartland Toyota responded

Thanks for sharing your thoughts about your experience with Heartland Toyota. We appreciate your business, Alison, and hope to see you again soon! Cody Edwards cedwards@haselwood.com (360) 824-3825

April 23, 2022

Great people at Heartland Toyota! ! James found the vehicle I wanted which was not an easy task. He was in control and really knew the business. Easy to deal with, had the right answ More

by Sstempel354
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Alameda, Jake Batchelor
Apr 25, 2022 -

Heartland Toyota responded

Thanks for your feedback on your recent visit to Heartland Toyota. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Cody Edwards cedwards@haselwood.com (360) 824-3825

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