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Heartland Toyota

Bremerton, WA

4.7
2,578 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,578 reviews

November 01, 2024

Professional employees and waiting area is nice. Time for oil change was a little long. More

by chatykthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept..Patrick
Nov 01, 2024 -

Heartland Toyota responded

Thank you for your kind words and trust in our team at Heartland Toyota! We appreciate your patience during this recent oil change and will consider this feedback as we work to improve our efficiency. Safe travels until next time!

November 01, 2024

The associate was very courteous . The service department has changed. Not friendly. Not very enjoyable More

by joycebsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt
Nov 04, 2024 -

Heartland Toyota responded

Joyce, thank you for your feedback. I'm glad to hear about the courteous team member, but it's disappointing that our service department didn't meet expectations. We appreciate your input and will work on improving the experience for future visits. If there's anything specific you'd like to discuss further, please feel free to reach out. Thank you, Joe Wilmoth - Service Manager - (360) 473-1511

October 29, 2024

Great sales and service. Seasoned and experienced professionals. Bought 4 Toyotas since 2015. Worthy dealer. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabar Ali, Luke Olmo
Oct 29, 2024 -

Heartland Toyota responded

John, thank you for your continued trust in Heartland Toyota! We're delighted to know our team has consistently provided great sales and service. Looking forward to assisting with any future needs!

October 29, 2024

The waiting area is excellent, the client attention is top notch and the mechanical service is great. A very good experience. More

by Bhale19551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 29, 2024 -

Heartland Toyota responded

Thank you for sharing your experience with us! We're delighted to hear that our waiting area, client attention, and mechanical service met your expectations at Heartland Toyota. We look forward to serving you again in the future!

October 24, 2024

I had my previous used car for 10+ years and Parker recently sold me my first new car. Parker was patient, answered my questions, and helped me feel more at ease throughout the whole process. I did not More

by drivepnw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Boon
Oct 24, 2024 -

Heartland Toyota responded

Thank you for sharing your experience with us at Heartland Toyota! We're glad to hear Parker made the car-buying process smooth and enjoyable. We appreciate your feedback regarding the finance interaction, as it helps us improve our service. Enjoy driving your new car!

October 20, 2024

I have always been treated with respect and the work has been done within the stated timeframe. More

by gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bre Stevens (service advisor)
Oct 21, 2024 -

Heartland Toyota responded

Gail, thank you for trusting Heartland Toyota with your business!

August 12, 2024

Cars have changed over the fifty years I have been buying new and used cars, but the car buying experience has not. I still would rather go to the dentist and have all my teeth pulled. More

by What Happened to Toyota Service ?
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Freddy in Financing
April 08, 2024

They don't answer their phones ever or have any information available on any of the new Toyota Tacomas. I guess they're not that interested in actually selling anything. More

by MEGAN GJERTSEN
Recommend Dealer
No
Employees Worked With
Blank Blank
April 01, 2024

Just purchased a 2015 Hyundai Sante Fe from Heartland Toyota on March 30, 2024. Rabar Ali was very knowledgeable about what was available on the numerous lots at Heartland. Together, we looked at several More

by sjmarlowe67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Sanchez, Rabar Ali, Barrie Toyooka
March 28, 2024

Service Matt, went over last service recommendations and services performed. Clear, helpful, friendly communication.. Service is always completed satisfactorily when I pick ip. More

by jeannemariemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Wright
Mar 28, 2024 -

Heartland Toyota responded

We're delighted to know that Matt provided clear and friendly communication during your service visit at Heartland Toyota. We appreciate the positive feedback!

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