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Heartland Toyota

Bremerton, WA

4.7
2,580 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,580 reviews

February 02, 2022

I had a good experience working with Jen & Nolan. I was disappointed is the safety measures taken to prevent the spread of COVID. Masks were either not worn, or often worn incorrectly. Customers and staff More

by gen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Marshalek
Feb 02, 2022 -

Heartland Toyota responded

Thank you so much for your candid feedback! While we are glad to hear that Jenn and our team took good care of you, we are disappointed that you weren't entirely satisfied with your experience. We appreciate your review and will be sure to share your comments with our team. Thank you for choosing Heartland Toyota, we hope you will give us another opportunity to serve you. Thomas Kim tkim@haselwood.com (360) 377-1200

February 02, 2022

Jenn was great to work with and very knowledgeable. The dealership said they would have several cars ready for us to drive but that did not end up being the case and we spent a fair amount of time driving More

by Drew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Marshalek
Feb 03, 2022 -

Heartland Toyota responded

Thank you so much for your candid feedback, Drew! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one. Please don't hesitate to reach out if you need anything else! Thomas Kim tkim@haselwood.com (360) 377-1200

February 02, 2022

I was treated like a queen. Jenn helped me decide whether to purchase my leased car or do another lease When I decided to purchase my leased vehicle, it seems as if everyone at Heartland was eager t More

by henyans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Marshalek, Edwin Hiltabrand
Feb 03, 2022 -

Heartland Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jenn and our team here at Heartland Toyota. Thomas Kim tkim@haselwood.com (360) 377-1200

February 02, 2022

Kenna Peterson was very helpful walked me through me options showed great patience and overall was very nice. More

by bigburt27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenna Peterson
Feb 02, 2022 -

Heartland Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Heartland Toyota are glad to have you as a customer. Thomas Kim tkim@haselwood.com (360) 377-1200

February 01, 2022

We were shown several different cars and as our desire changed to a different car, they showed us all of those cars and answered all our questions. I'm glad we bought our car from you guys...Thanks More

by pwchrist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenna Peterson
Feb 01, 2022 -

Heartland Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heartland Toyota, we look forward to having you as one of our valued customers for many more years to come! Thomas Kim tkim@haselwood.com (360) 377-1200

February 01, 2022

We get all our cars and maintenance done here! We like this dealership and their kind service. More

by afaithchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Carson, Carson (CJ) Campbell
Feb 01, 2022 -

Heartland Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heartland Toyota. Thomas Kim tkim@haselwood.com (360) 377-1200

January 31, 2022

They were awesome! My ordering process with Sarina was great, she was very knowledgeable and when she was unable to finalize our sale Kenna was great at stepping in and making our experience easy! More

by Picinifamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blank Blank, David Bryan, Jake Batchelor, Kenna Peterson
Jan 31, 2022 -

Heartland Toyota responded

We are very happy to hear Sarina and Kenna provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thomas Kim tkim@haselwood.com (360) 377-1200

January 31, 2022

I’ve bought 8 vehicles from heartland Toyota over the years and have always been satisfied with Rabar and the service performed on my vehicles More

by willyjk55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Jan 31, 2022 -

Heartland Toyota responded

Here at Heartland Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thomas Kim tkim@haselwood.com (360) 377-1200

January 31, 2022

Jenn made this our best experience ever with a dealership. She helped walk us through the hurdles of purchasing our leased car. Highly recommended. Jordan Carson also did an outstanding job wal More

by onareinke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Carson, Jenn Marshalek
Jan 31, 2022 -

Heartland Toyota responded

Thank you so much for taking the time to share your feedback with us. Jenn, Jordan, and our team are delighted to learn about your positive experience, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thomas Kim tkim@haselwood.com (360) 377-1200

January 30, 2022

I was actually dreading the stress that usually goes along with buying a car but Jen and Waldo made it easy and I appreciate all help they gave me.. Thank you heartland Toyota and I’ll be sending my f More

by cher.bergrud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Marshalek, Jake Batchelor, Michael Waldo
Jan 30, 2022 -

Heartland Toyota responded

Cher, Thank you so much for your kind words for Jen and Michael, and for taking the time to leave us this wonderful feedback! Thomas Kim tkim@haselwood.com (360) 377-1200

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