
Heartland Toyota
Bremerton, WA
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Melodi is the sweetest human human ever. Tom & Jordan we’re nothing short of absolutely amazing. The whole Toyota team greeted us with welcoming arms once we walked through the door. It was a long proces we’re nothing short of absolutely amazing. The whole Toyota team greeted us with welcoming arms once we walked through the door. It was a long process but they kept their promise to get us in a car we loved that was in our budget. You all are amazing! I love Hartland Toyota! More
I bought a used car from here yesterday. They were real clear it was as is. They gave me a checklist of the safety features that said that those, at least, were in working order, including the windshield clear it was as is. They gave me a checklist of the safety features that said that those, at least, were in working order, including the windshield wipers.. They were in working order on the lot. Within an hour of use though, the windshield wipers stopped working. Took a look at the wiper assembly and it was pretty clear that there was very recent work done on them. I understand "as is" but the timing makes me think THEY KNEW about the problem and sold me the car anyway, without any warning. Glad I did not get any of their service plan. I bet they are good with the new cars, and "certified pre-owned" but definately caveat emptor with these people on the used cars. Edit: The next day I took a closer look at the wiper motor and tranmission. Turns out the push arm from the wiper motor was attached to the rest of the wiper linkage with 2 black zip ties. When I called Heartland Toyota they said "We sold you the car, but we didn't do the safety inspection. That was another dealership" I said "You are all Westhills Autoplex, you are all Heartland Something." The fellow on the phone disagreed. He said "We are all different dealerships, with different management" I countered with "You all have the same owners and upper management, they set the policy and corporate culture for everybody below them." This is a super convienient way to pass the buck and not really hold anybody accountable. My salesman was Caleb Gardner. More
Melodi Gill was pleasant, personable, and patient, which matched well in both our favors with her active listening skills. She was knowledgeable about the cars she helped me look at. Not a "pushy salesperso matched well in both our favors with her active listening skills. She was knowledgeable about the cars she helped me look at. Not a "pushy salesperson." I would happily recommend friends, family, the occasional unicorn, and coworkers to visit Heartland and Melodi specifically! You Rock! 🤘🏼💯 All the staff I came into contact with during my purchase process treated me with genuine courtesy and respect. It's been a long time since I've seen so many smiling faces in 1 place! The Heartland team lived up to their name today, for sure. Making this auto purchase experience TopShelf compared to every prior low bottom shelf, drink-mat used car lots I've been to. I'm extremely happy I chose the wonderful people at Heartland Toyota. Also, shout-out to Jordan Carson for being so thorough on the financing end. His genuine casual side banter helped closing the deal that much more comfortable. 👍🏼 More