Heiser Chevrolet GMC of Sturgeon Bay

I have 4 cars and they all have taken very good care of them all and me. them all and me. More

I'm assuming that Kaytlin is your service writer. Her lack of communication was astounding. When I made my oil change appointment for 9am I told her I was short on time and needed to get to work by 1 Her lack of communication was astounding. When I made my oil change appointment for 9am I told her I was short on time and needed to get to work by 10. She assured me that it was no problem. When i came in for my appointment, i reiterated to her my time constraints and was again reassured. However at 9:48 when no one came to tell me my car was ready, I went back to the office area and was told by her that my car had not yet been started, or even moved from the parking lot. Literally did not communicate that they were running more than an hour behind schedule. No solutions were offered for my car to still be taken, except for me to bring it back later, which wasn't really an option. I called a few minutes later to see if perhaps someone could pick up my car and get the oil changed since I didn't have all day to sit there and wait to have it done. She originally told me no, but I asked her to check if an exception could be made. Ian was very accommodating apologized for my inconvenience and my car was seen and dropped back off to me later. My biggest complaint is your service writer's lack of communication and customer service skills. More

Just ok and everything takes forever! Very slow service- sales also Dodge dealership is slowest 1- take all day to buy a vehicle Very slow service- sales also Dodge dealership is slowest 1- take all day to buy a vehicle More

Heiser was easy to work with, I feel like I got a good deal on a nice truck, also, the service department is exelent- Top notch all the way around. deal on a nice truck, also, the service department is exelent- Top notch all the way around. More

All the staff was friendly and the coat was reasonable Cost very helpful didn't try to pressure me getting more service down than what I was there for Cost very helpful didn't try to pressure me getting more service down than what I was there for More

Only thing I didn't like it took for ever just to get a oil change oil change More

They made thing's good on the car. Ian in service very pleasant. Glad they responded positively to our service issues. Ian in service very pleasant. Glad they responded positively to our service issues. More

Been happy with heiser. I live in green bay but still go to heiser in sturgeon bay I live in green bay but still go to heiser in sturgeon bay More

Absolutely long but worth it. The knowledge that Brian brought to the table is was made my deal happen was over the top. H e took the time to find the rebates to make this happen The knowledge that Brian brought to the table is was made my deal happen was over the top. H e took the time to find the rebates to make this happen for my family. The Chevy garage is gonna remain the flag ship for Sturgeon bay and Door county. Guys like Brian make deals happen because they are not afraid to spend the time it takes ! More

Fantastic service. They went above and beyond to make sure my truck was running properly. They went above and beyond to make sure my truck was running properly. More