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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,401 Reviews

1,401 Reviews of Heiser Chevrolet - Service Center

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July 27, 2021

I’m still having similar issues after taking the truck in for this problem. I will need to call again to report this problem. The shuttle driver was also very pleasant. More

by meli91804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. For any additional concerns regarding your vehicle, please feel free to reach out to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com. Thanks and have a great day!

July 27, 2021

We brought out truck in for service in early June and the service was not good at all. The communication was terrible and our repair took way too long. Not happy with the service side of this dealership. Mak More

by J.FOLGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

July 26, 2021

This was a routine maintenance appointment which was done completely and very quickly. Everyone was friendly and the wait was short. It was a pleasant experience. More

by kklauck152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 26, 2021

Nice, friendly, honest & professional staff! I was impressed with the integrity from start to finish! Absolutely refreshing to work with a team of great people! More

by avacherry54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Ava, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2021

I drove my Suburban from California. I was scheduled to be in the Milwaukee area for three days before heading to Idaho. When my Check Engine light came on I took my Suburban to Heiser Chevrolet. Mike took More

by Todd Gooch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Todd, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and hope to see you again in the future. Happy driving!

July 23, 2021

My 2025 Chevrolet Equinox was brought to Heiser for an oil change. All service representatives were friendly and professional. My car was serviced promptly. The waiting area was clean eith plenty of se More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe, Shawn Christian
Jul 23, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 22, 2021

I received three texts and as many emails about my service appointment but when I arrived on time they had no idea who I was or why I was there. They then send me an email I missed my appointment aft More

by FKEBSALES
Customer Service
Recommend Dealer
No
Employees Worked With
Other Employees : Vladimir Gadelev
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com if you have any additional feedback or concerns.

July 21, 2021

Made an appointment to fix a leaky tire. Arrived for my appointment and rather than sending me home, they took care of the leaky valve stem right away. Only took about 40 minutes. My only concern wasThey f More

by cindypilarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 27, 2021 -

Heiser Chevrolet responded

Dear Cindy, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any additional concerns regarding your tire, please feel free to reach out to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

I am fussing about my corvette and your service department goes out of their way to make sure everything is done right, great people, service More

by MEl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Jul 23, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

Everyone here is friendly and welcoming. Shawn C. The advisor in the service department took care of all my needs and explained things to me about my vehicle that I understand. Thank you! More

by RANETTA16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Jul 23, 2021 -

Heiser Chevrolet responded

Dear Ranetta, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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