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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews

1,395 Reviews of Heiser Chevrolet - Service Center

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January 29, 2021

Shawn is always friendly every time I come in. He is always smiling and ask about my day. Even with the mask I can tell he is still smiling. He is a joy to see when I come in. The staff does an excellen More

by Tonya C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Feb 01, 2021 -

Heiser Chevrolet responded

Dear Tonya, Thank you for the kind words! We are thrilled to hear that you've continued to enjoy your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 28, 2021

I bring my vehicles here because they do what they say their going to do. If there is a rare occasion when a surprise pops up, it is explained in an understandable manner. I have a feel of confidence doin More

by blasecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Mihalski, Mike Catanese
Jan 29, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 26, 2021

(Nice job nice job nice job nice job thanks thanks thanks i will be back forget written reviews twenty five words rateing is more important then your 25 word review THANKS More

by nantonicci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Mark McCabe
Jan 29, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 19, 2021

Heiser Chevrolet. Has been great to us. They have taken care of our 2017 Silverado with kid gloves. And we won’t go anywhere but Heiser for maintenance on our truck. Heizer Chevrolet is family. More

by USMC1976.RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and hope to see you again in the future. Happy driving!

January 19, 2021

I had been bringing my car to them for quite some time I had been bringing my car to them for quite some time and they never bothered to tell me that there was a recall on my vehicle. When I brought up th More

by Concerned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jan 21, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

January 19, 2021

I was disappointed that I didn't get a free car wash like they used to do but otherwise it was good service. My car was done in a timely manner. More

by S_KISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jan 21, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any additional questions or concerns about your visit, please feel free to reach out to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com. We greatly appreciate your business and hope to see you again in the future. Happy driving!

January 15, 2021

They have a very good staff of service writer's, they have been outstanding to work with Shawn,Mark and Mike.all work is done on time I would recommend More

by ramcalhoun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Mark McCabe, Shawn Christian
Jan 21, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and hope to see you again in the future. Happy driving!

January 15, 2021

Dealer quoted us an exorbitant rate to make repairs most of which were unnecessary. Mainly said we needed extra parts that we did not need to fix the issue. More

by LJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Christian
Jan 21, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

January 15, 2021

I appreciate the service team and the work they preformed. They got me in right away and made sure everything was taken care of including a loner car. More

by FOREVERDREAM71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Mark McCabe
Jan 21, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and hope to see you again in the future. Happy driving!

January 14, 2021

Simple easy process of setting up an oil change and tire rotation. They call to remind you and at that time you set up appointment. In and out in an hour. More

by smorrison971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Jan 15, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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