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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews

1,391 Reviews of Heiser Chevrolet - Service Center

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January 17, 2024

My Suburban is still not fixed. Almost a year with problems after problems. The floor pannel just after they fixed it. And they put in a new sencor for the rear door and it still gl More

by RJC2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Koss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy
Jan 25, 2024 -

Heiser Chevrolet responded

Dear RJC2965, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to us with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

January 16, 2024

Outstanding service. Awesome customer care. Asha at the service counter is absolutely amazing. Love bring my truck here More

by Hitmen30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
Feb 06, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 16, 2024

They tried to sell me a service I did not need they tried to tell me that my truck's front end needed to be repaired when in fact there was nothing wrong with the front end. The service that they did replaci More

by white_and
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asha McDaniel
Feb 12, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

January 16, 2024

Replacement part for my car took 4 weeks. Repair girls were very nice. Your contact us email is AWFUL! More

by riege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asha McDaniel
Feb 12, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

December 29, 2023

Customer service is always good. Just had 1 minor hiccup but was resolved. Thank you More

by Ynvmzgoldie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Jan 03, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 24, 2023

The advisors were a little rude and it was not best customer service experience .You have to listen before you speak!! I will never ever ever come back to Heiser, nor will any of friends and family. More

by janjones1974.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Dec 27, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

December 21, 2023

Oil change went without a hitch. Great service and will continue to go there. Thank you More

by bablunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen, Ryan Koch, Asha McDaniel, Hadeel Abujaber, Cindy Robinson
Dec 27, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 15, 2023

You guys will not return calls. The service manager would not return my call. Store manager would not answer my question and transfer me to the service manager that never call back. More

by redheadedvixenwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Dec 21, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

December 14, 2023

Do not return calls still waiting on a call how to make three appointments very poor More

by VOECKSFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Keith Jacobsen, Ryan Koch, Asha McDaniel, Hadeel Abujaber
Dec 21, 2023 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

December 14, 2023

Have been with Heiser since 2016. They have no given me any reason to look elsewhere. They are honest, knowledgeable, professional and personable. More

by RBRAULT33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 21, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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