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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,395 Reviews
Call Service Center (414) 327-2300

1,395 Reviews of Heiser Chevrolet - Service Center

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September 18, 2023

My technician did a fantastic job as always. Luxury to be able to bring my vehicle here More

by EQUINOXLOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Patnaude
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Sep 19, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 16, 2023

Between Heiser Ford/GMC I’ve been a customer for Approx 20 years! My only disappointment is being forced to use a side view mirror no one knows how to fix. Question if it’s a safety issue for me! More

by FPATRICIADUNN
Recommend Dealer
Yes
Employees Worked With
Angela Resa
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Sep 19, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 15, 2023

Was fast and friendly. Answered our questions and washed are car after which was very nice. More

by BRAZEAU2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 15, 2023

Did not get phone return for body service I have insurance for dent to be remove when comes tried making appt no call return More

by CUTELURINA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 15, 2023

It took them 2 1/2 months to fix my truck and every time I would call for up date they alway said we will call you back worse place ever More

by 414carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
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Sep 18, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 14, 2023

I had a morning appointment. No one called me all day and no would return a call. I had to go there at the end of the day only to find out no even looked at the truck all day. More

by LISAJAMESM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send a message to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 14, 2023

They came through and fixed the problem and got my vehicle back faster than I thought I would get it back! More

by MARY.ZETTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
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Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 14, 2023

Had a great experience with Heiser I worked with Stephen on getting into a truck they had posted online however it was pending by the time I had got there. Fortunately I was able to find something I liked i More

by xfactormrowka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen, Service Team
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Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 13, 2023

No return call. My monitor system and tire wouldn’t go off. Didn’t get fixed. More

by CJKLAST1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Megan Shulta
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Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

September 12, 2023

I came to dealership on walk-in basis. Everything was thoroughly explained to me. Was able to get car repaired same day. Both General Manager and service representative were very helpful. More

by millyolsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asha McDaniel
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Sep 15, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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