Helfman Dodge Chrysler Jeep Ram

Worst Experience Ever... Choosing Helfman was hands down the worst car buying experience we have ever had. We recently purchased a 2014 Nissan Xterra here, after almost decid Choosing Helfman was hands down the worst car buying experience we have ever had. We recently purchased a 2014 Nissan Xterra here, after almost deciding not to because the Xterra did not have all of the options and features that we wanted. The salesman assured us we could add any options we wanted and to make it even more convenient everything could be done right there in their shop. Convenience is a huge thing for us so with that we moved forward and made the purchase on Saturday November the 8th. We were quoted on our chosen aftermarket items and were given a date of the following Tuesday on which we could return and have the parts installed. Given that it was just a couple of days we left the Xterra there and would pick it up on Tuesday when the work was complete. I called on Tuesday to confirm pickup and we were told that the parts were on order but would not be in until sometime the following week. No longer willing to be down to just one vehicle we went and picked up the Xterra. The first thing I noticed when we arrived to pick it up was that it had been washed. Great right… the second thing I noticed was huge scratches and rub marks down the passenger side. I went back inside and brought out the aftermarket sales person that we had been working with. I pointed out the damage noting that it was most definitely not there when we purchased the vehicle on Saturday. She just kinda shrugged and said that it must have happened on the wash rack. I indicated that there was no way this was acceptable and she finally said that if we wanted to wait, she could take it back to shop and see if they could buff it out. This process took about 40 minutes but the scratches were removed. Days passed and I never received an update on the aftermarket part installation so I called on Wednesday (the 19th) of the following week… still no parts. I called again on Friday the 21st and finally was told that the parts “are here”. The frustrating part of this exchange was that I was never called. I had to call each and every time. Also, I think I have failed to mention thus far that each time I call I have to call several times leave messages and then finally have to have the aftermarket person paged. So… the parts are here. We said that we would bring the Xterra back on Monday the 24th and have the parts installed. I asked only one question… How long will it take? Two hours was the answer and we will have a loaner car ready for you. We dropped the Xterra off at 10:30 AM on Monday and waited 20 minutes for them to gas up the “ready” loaner car. Two hours became four, four and a half, and then finally I called. So after almost five hours at this point I am told that it is done but “we just have to have someone go pick it up”. What?... Was my only response. Turns out they took the vehicle somewhere else to have the parts installed. We arrived at the dealership waited an additional half hour and finally the Xterra shows up. We asked about paperwork and/or warranty information on the aftermarket installations and were told there was none. One of the items was a tow package with wiring so how could there be no warranty right? We pressed for this and were simply told that if anything went wrong we would have to go back to the place that did the installation. We don’t even know where that is… but at this point we’ve given up. I do not think my words here can adequately express the horrible experience we had here and the abysmal customer service provided by the aftermarket department at Helfman. We have told everyone we know and I will make as many reviews as I possibly can. That is our only recourse. More

My wife and I bought a new Ram pickup from Ray last week. The experience was excellent. She was patient, informative, and reasonable when we started to negotiate. I really suggest giving Helfman a go. The The experience was excellent. She was patient, informative, and reasonable when we started to negotiate. I really suggest giving Helfman a go. They are a family owned company with a really good selection. I'd also suggested talking with Ray (sales associate) if your in the market for a vehicle. More