Helfman Ford - Stafford

Outstanding customer service I initially contacted your dealership as I was interested in the Ranger (So much so that I drove one at a demo in N. Houston). As I had a Tundra I a I initially contacted your dealership as I was interested in the Ranger (So much so that I drove one at a demo in N. Houston). As I had a Tundra I also wanted to look at the F150. Ryan was my contact and I have emailed him over 10 times with various queries and called multiple times. I looked at Joe Myers Ford (To compare the deal presented - they are horrible, btw. More info available upon request). Ryan pointed out that the F150 while larger, had many of the features of the Ranger, and that the 2018's were discounted besides. This occured in early December. I looked at Cheverolet's, Ram's (Which ride better, although the F150 is very good. Ram's are also more expensive), and Toyota. I had nearly decided on a Ranger (I like the size pretty well, but at 6'3" they are more constricted in feel - and I would prefer the seat to go back a bit more. The rear seats would be usable for storage for the most part, but are not comfortable for people. Rangers do have prettier body work, but are also mostly steel). I took my wife by to drive the F150, and she liked the way it drove better than any other brand/model. (So did I - the Ram is a close 2nd but the size is huge). The deal Ryan presented was the best with the greatest possible savings for me, he invariably was polite and helpful even when I kept going back with more questions, with no sales gimmicks of quoting one price and when you get there to obtain said price you had to finance for long term and high interest rate (See Joe Meyers Ford for this). When we finally determined we wanted a sport model F150, he showed us the colour choices you had (These were all 2018 - I looked briefly at 2019's if your wondering) and had the additional accessories desired dealer installed - bed liner and tie down hardpoints). Very pleased with the truck - the seats are better than I thought and the amount of space is much greater than my old Tundra, even though the overall size is nearly identical. When we did the financing (Forgive me, but I don't remember his whole name) he too was exceptional. When I bought the Tundra it was a special order but even so it took several hours of waiting for the paperwork to be completed and they tried hard to sell the various extended warranty items. He presented it as a good idea but there was no heavy pressure to buy them, which we appreciated. The next time I need a car I will contact Ryan Tijerina at Helfman Ford. More

Regular updates What I like about Helfman, I regularly recieved updates pertaining completion date. Joe Lopez would regularly send e-mail with what phase was complete What I like about Helfman, I regularly recieved updates pertaining completion date. Joe Lopez would regularly send e-mail with what phase was completed with the target completion date. More

The Joy of Car Buying Marcus Warren was extremely helpful and made the whole experience painless and speedy. He went above and beyond my expectations while maintaining a c Marcus Warren was extremely helpful and made the whole experience painless and speedy. He went above and beyond my expectations while maintaining a courteous and friendly demeanor. He even offered an after-sale tutorial to make sure that I understood how to operate the high-tech aspects of my new vehicle. A+ More

PURCHASE OF NEW F-150 AND EXPEDITION I had the greatest experience in purchasing two vehicles on the same day at Helfman. Mr. Enoch Murphy is the most knowledgable and experienced sales a I had the greatest experience in purchasing two vehicles on the same day at Helfman. Mr. Enoch Murphy is the most knowledgable and experienced sales agent that i have ever met in my years of buying automobiles. He had the patience throughout the entire three month process of waiting on me. But at the end he was still a person i would deal with at any time. He was never pushy or tried to sell us something we did not want. Mr. Murphy did such a wonderful job in taking care of both my wife and I on our new purchase. He served us with the utmost high standards you could ask for. All parts of the purchasing process went seamless without any headaches. He is our hero. More

Extended warranty services needed My service advisor Cory L. took my call and learned more about the issue I was having with my car. He seamlessly worked with my extended warranty to g My service advisor Cory L. took my call and learned more about the issue I was having with my car. He seamlessly worked with my extended warranty to get the repair done. He communicated when work was done and let me know if my truck needed anything further (he’s never recommended anything that wasn’t needed) I like his integrity. I come to this dealership for service b/c of him. More

Love my new Explorer! And Helfman! Ryan Tijerina is excellent - very knowledgeable and very patient! I started out by requesting information about models and pricing via the internet. Ryan Tijerina is excellent - very knowledgeable and very patient! I started out by requesting information about models and pricing via the internet. When I went to the dealership I was very pleased to find the information was spot on - no hidden agendas. Ryan listened carefully and was sure to match my needs to the right vehicle. I highly recommend Ryan and Helfman. More

Pleasant Car Buying Experience Everyone was friendly and helpful. Laid back atmosphere and no hassle/pressure. Buying process was not difficult and they were very accommodating. V Everyone was friendly and helpful. Laid back atmosphere and no hassle/pressure. Buying process was not difficult and they were very accommodating. Very pleased with this dealership. All in all, a good experience. More

Happy Buyer ! Ryan found me the Explorer I wanted and couldn't be happier ! ....he made the whole buying process smooth and easy ! Thank you for going above my expe Ryan found me the Explorer I wanted and couldn't be happier ! ....he made the whole buying process smooth and easy ! Thank you for going above my expectations ! More

WORK done on my car I got my car back that day. Cory checked it himself to make sure it was fixed to my satisfaction and answered all questions I had. I got my car back that day. Cory checked it himself to make sure it was fixed to my satisfaction and answered all questions I had. More

Excellent Sales and Service. Nothing better! We have purchased new and used vehicles from Helfman Ford over more than 15 years. Though rarely needed he service department has performed excellent We have purchased new and used vehicles from Helfman Ford over more than 15 years. Though rarely needed he service department has performed excellent service on our vehicles. The parts department is also courteous and helpful. Our most recent new vehicle purchase was especially noteworthy. Kenny Baker was an absolute pleasure to work with at Helfman Ford. We didn't know exactly what we wanted other than an F150. Kenny was extremely knowledgeable about the F150 and took the time to educate us on the different trim levels and optional features. My wife uses a wheelchair and we explained our plan for her to be driving the F150 with special handicapped modifications. Kenny took the time to understand how that would affect our vehicle purchase. Kenny was considerate of my wife’s disability and brought several F150 examples to the front lot. We got inside them, and Kenny explained the differences between each example, so my wife could see them and compare. This helped us to make the best purchase decision for us. Once we settled on the F150 we wanted Kenny offered an excellent sale price that we immediately accepted. After the financing was finished Kenny introduced us to our new F150 and again demonstrated our trucks specific features and optional settings. We can't say enough about how happy we are with Kenny’s professionalism and the sales experience. My wife and I are in our 50s and we have bought quite a few vehicles through the years. By far this was the best sales experience we have ever had. We would never hesitate to recommend Kenny and Helfman Ford to our family and friends. Thank you Kenny Baker and Helfman Ford! More