Helfman Ford - Stafford

Recent purchase I’ve been going to Helfman Ford for several years. They are always hassle free, quick and get me out of there as fast as possible. Everyone from sal I’ve been going to Helfman Ford for several years. They are always hassle free, quick and get me out of there as fast as possible. Everyone from sales to finance department is curtious and take the time to explain every option, bell & whistle. More

Wonderful I was nervous about purchasing a new car. Shaun made it so easy and I never felt overwhelmed or pressured into buying. Everything was clear cut, I was nervous about purchasing a new car. Shaun made it so easy and I never felt overwhelmed or pressured into buying. Everything was clear cut, More

This dealership is peopled with the best humans on Earth I bought a Ford Fiesta from these guys earlier this month. My ability to buy a car from Helfman Ford was a miracle, facilitated by Brock Davenport and I bought a Ford Fiesta from these guys earlier this month. My ability to buy a car from Helfman Ford was a miracle, facilitated by Brock Davenport and approved by the business owners. Only miracle can describe my experience with these guys. Before I went to them, many dealerships have rejected me and my $1500 down-payment because I had a repossession and my credit was bad. I just decided to give these guys a try and then give up on the prospect of owning a car anytime soon. And there comes Brock. This guy worked HARD for me. Literally. No one has ever taken ownership of my problem the way Brock did. And even when the finance guys couldn't find a bank to finance the car for me, he took my case to the owners and got them into my situation. I had to go home on my first day after he took my case to the owners and they couldn't give him something concrete. I left and thought it was over for me. Imagine my surprise when Brock called me the next day telling me to come get my car because I have been approved. Before then I had to rent a car to go to work. Some days I could afford it some other days I could not. And my lack of car put enormous pressure on my relationship with my teammates at work and I was at risk of losing my job. Then came Brock. This may sound like a fairytale story. But it is not. My name is Chinedu Ezeocha and I am a proud owner of a 2018 Ford Fiesta. That would not be possible if not for the hard work Brock Davenport put in for me and if not for the goodwill of the owners of Helfman Ford. I can refer anyone to these guys any day. They are simply humane, kind, and the best. Please go buy from them. More

Easy Buying I dealt with Marc Price (sales), after identifying a few vehicles online that I wanted to see. He had the vehicle I was most interested in ready to g I dealt with Marc Price (sales), after identifying a few vehicles online that I wanted to see. He had the vehicle I was most interested in ready to go, and everything was smooth and easy. No high pressure. Financing department was a little backed up, which was understandable because it was Saturday. But, once I got in to see the Tyler Smith (finance), things went very quickly. More

Fast and courteous service The service advisor was quick to understand my needs and addressed them quickly. All of the staff are courteous and professional. I have been doing The service advisor was quick to understand my needs and addressed them quickly. All of the staff are courteous and professional. I have been doing business at Helfman Ford with both service and sales for more than 17 years and I have NEVER been disappointed. More

Good service Great service. Quick turnaround time. They had my truck repaired in three days where other Ford dealers quoted ten days. Saved me a lot of money on a Great service. Quick turnaround time. They had my truck repaired in three days where other Ford dealers quoted ten days. Saved me a lot of money on a rental. More

Great experience The salesman was great helping me with what I needed , very knowledgeable and professional of the vehicle I was looking at just what I neededThanks F The salesman was great helping me with what I needed , very knowledgeable and professional of the vehicle I was looking at just what I neededThanks Fred More

Terribly Incompotent In October 2017 a semi-trailer truck rear ended my Ford Fusion Energi and it was totaled. I liked the car so I decided to replace it with another Ford In October 2017 a semi-trailer truck rear ended my Ford Fusion Energi and it was totaled. I liked the car so I decided to replace it with another Ford Fusion Energi. I couldn’t find one that was exactly the color and had the packages I wanted, but after contacting several dealerships Helfman Ford said they would order one for me. I was told it would take 8 weeks and it would certainly be available before the end of the year. Since my car had been totaled, I did not have a car but I though getting by for 8 weeks would only be somewhat inconvenient. I put down $2000 for them to order the car. The 8 weeks pass and I call to check on the status of the car. I am told the salesman is no longer working for them and they would look into the order and call me back. When they called me back they said it would be 2 more weeks before it was available. I asked this salesman if it would actually be 2 weeks or 2 months. He told me 2 weeks was probably too short and 2 months was probably too long and that the previous salesman had “overpromised”. I am told they will call me to keep me up to date on what is happening. Two weeks pass and no calls. Another week passes and I decide to call. The salesman tells me he will look into it and call me back in 10 minutes. Two hours pass and the he finally calls. I am told they don’t know what happened and it did not look like the car would be available at all. They do offer to refund my $2000, but I have been waiting 11 weeks, without a car, and I am told they do not know what happened. That is pretty much the definition of incompetence. Also, if I had not called them after 3 weeks I highly suspect I would still be waiting on their call. More

Vehicle was fixed sooner than expected and works great. The service adviser was very helpful and called and kept me aware of what was going on and what to expect. I would highly recommend this dealership. The service adviser was very helpful and called and kept me aware of what was going on and what to expect. I would highly recommend this dealership. More

New van purchase They were nice, and low pressure sales. They took the time to answer all my questions. They knew their business, and I felt very comfortable buying They were nice, and low pressure sales. They took the time to answer all my questions. They knew their business, and I felt very comfortable buying my new van from them. More