Helfman Ford - Stafford

Collision repair Took my car in twice, they didn't have all the parts needed to finish repair the first time. On second drop off I got a call saying they disconnected Took my car in twice, they didn't have all the parts needed to finish repair the first time. On second drop off I got a call saying they disconnected my battery and now car will not start they sent my car to mercedes in which then stated the one of the modules was fried. I told them I drove it in I expect to drive it out. 1600 dollars later and they claim it wasn't there fault. They were not qualified to work on a mercedes electric system so they shouldn't have an now I have to pay for it. Beware of Helfan they are not a credible collision center. I went online after the fact and now know their shady business practices. More

Service visit completed professionally and promptly I went into the dealership to get a state inspection and oil change and asked about to recall notices I had received. I was told that the one would t I went into the dealership to get a state inspection and oil change and asked about to recall notices I had received. I was told that the one would take 4 hours. They were very good and able to get it done in about 2.5 - 3 hours. My service writer was very good to help arrange the completion of my service visit as I was waiting on my vehicle. Thank you for a job well done. More

Helfman Ford Earl Mcfarlane sold me my first F-150 three years ago and because of the great experience I had then I bought my second F-150 from Earl and Helfman Fo Earl Mcfarlane sold me my first F-150 three years ago and because of the great experience I had then I bought my second F-150 from Earl and Helfman Ford. Helfman did not have the model in the color and interior package I wanted and he located a truck locally which was to be delivered on Monday. After the add-ons I ordered were completed I was able to pick up my truck on Tuesday. Earl is very knowledgeable with all aspects of the truck as well as no-nonsense when it came to what the best sales price he was able to secure. Also, because we were repeat customers and loyal Ford customers (have purchased 5 Ford vehicles) Eric Helfman further reduced the sales price and came by to meet us personally to thank us for the business. Very nice touch. More

Dealer cares for You 2nd vehicle bought here. Fair & honest, great service of You. They Listen to what you want & get r dun. We wanted certain options and not others and t 2nd vehicle bought here. Fair & honest, great service of You. They Listen to what you want & get r dun. We wanted certain options and not others and they got it right. More

A Friendly Dealership You have a knowledgeable sales representative and a courteous and expeditious staff. Everyone I encountered took time to explain to me what I needed t You have a knowledgeable sales representative and a courteous and expeditious staff. Everyone I encountered took time to explain to me what I needed to know. More

The NICEST people work at Helfman Ford. From car sales to service or repairs, you couldn't ask for nicer or more helpful people. And they're like a family at Helfman Ford. I purchased my veh From car sales to service or repairs, you couldn't ask for nicer or more helpful people. And they're like a family at Helfman Ford. I purchased my vehicle there and get any service or repairs done there. And I've never met nicer people in this industry, than the guys at Helfman Ford. More

Very friendly, informative, and professional We were able to get the negotians done by phone and were able to do the paperwork in one visit and the vehicle was ready when promised We were able to get the negotians done by phone and were able to do the paperwork in one visit and the vehicle was ready when promised More

60000 mi workup - went fine. Work here has been done well and promptly. Personnel polite and informative. I will return to this dealer for future work and also for parts. Work here has been done well and promptly. Personnel polite and informative. I will return to this dealer for future work and also for parts. More

Great service They are always nice and explain the work being done and also the other issues if they come up. I bring my cars here because it's close . They are always nice and explain the work being done and also the other issues if they come up. I bring my cars here because it's close . More

Helfman is the only place to go THANK YOU to John Williamson, Gus, Kurt, Sal, and everyone else who helped us with our deals yesterday. We bought a 2016 Focus and a 2017 Escape and w THANK YOU to John Williamson, Gus, Kurt, Sal, and everyone else who helped us with our deals yesterday. We bought a 2016 Focus and a 2017 Escape and we loved our experience and we love our new cars. I haven't had to buy a car in 7 years and everyone of these guys made us feel like we were their only customers. I felt like they handled us with white gloves. I'm a BMW guy and Helfman gives even the best BMW dealers a run for their customer service. Special thanks to Mr. Helfman himself for taking a picture of us and our cars, with John handing over the keys. We will refer everyone we know to Helfman for their next vehicle purchase. More