Helfman Ford - Stafford

paid $3300.00 for a tune-up where the ford technician broke the spark plugs on removal and I was charged to pull the heads on the engine to get the spark plug ends out. There is a class action law suit w broke the spark plugs on removal and I was charged to pull the heads on the engine to get the spark plug ends out. There is a class action law suit with FORD about these spark plugs and they still made me pay for their mistake..Thinking of going to small claims to recover some of my money Do not go here for service-run away as fast as you can to a dealership who knows what they are doing-Tommy Vaughn did my 1st tune-up and did it correctly,should/coulda gone back More

DeVoe worked really hard to find me the car I wanted for the price I could afford. He went out-of-town to get the car. The financing department fought for me a good deal. I would buy from them again!! the price I could afford. He went out-of-town to get the car. The financing department fought for me a good deal. I would buy from them again!! More

I have bought 3 Fords from this dealership and have been very pleased with honesty and professionalism of Jeff Smith. No BS, here's the price and it was always a good one!! The service and collision depa very pleased with honesty and professionalism of Jeff Smith. No BS, here's the price and it was always a good one!! The service and collision departments are also wonderful. I will definitely recommend this dealership to anyone interested in a Ford. Dennis Gilbert More

This is one of the worst dealerships to deal with. The service rep that I dealt with for service was rude to me and other customers in the room. The car was there for five days, and the day it was done, service rep that I dealt with for service was rude to me and other customers in the room. The car was there for five days, and the day it was done, she neglected to call us and tell us the car was done. She stated that she told us when it was done and she didn't have to call us again. Well seeing that she told us that it would be done Thursday, then Friday, it wasn't completed until Monday at around 4pm, but was completed hours before hand. I will never do business with this dealership ever again. I will continue doing business with Legacy Ford. More