Helfman Ford - Stafford

I had an excellent experience buying my first new car! Everyone is friendly and goes the extra mile to ensure excellent customer service. My salesman, Mike Hungate, did a great job of finding me the perfe Everyone is friendly and goes the extra mile to ensure excellent customer service. My salesman, Mike Hungate, did a great job of finding me the perfect SUV. 10/10 recommend! More

The people at Helfman Ford were cordial, friendly, and nice upon my arrival. They listened to the problem I was having with my vehicle and tended to it right away. They also kept me informed to the progre nice upon my arrival. They listened to the problem I was having with my vehicle and tended to it right away. They also kept me informed to the progress of repairs. I was satisfied when all was completed. More

Helfman is outstanding when it comes to service!!!!came in, sat down and relaxed for about 40 minutes and was greeted by service writer that truck had been serviced. in, sat down and relaxed for about 40 minutes and was greeted by service writer that truck had been serviced. More

The guys at Helfman was on point starting with the guy up front.And man salesman was the bomb thanks again guys love my new truck... front.And man salesman was the bomb thanks again guys love my new truck... More

Sales person was very accommodating, very knowledgeable on the vehicle features, and great to work with. All the staff members were incredibly friendly. I felt like a million dollar customer with the lev on the vehicle features, and great to work with. All the staff members were incredibly friendly. I felt like a million dollar customer with the level of service received. There were no hidden fees or surprises. The purchase was pretty straight forward. I appreciate the honesty and kindness I was treated with. I look forward to doing business again in the future and referring family and friends. More

excellent service took less time than they said and kept me informed. car was waiting on me when i came back to pick it up. Great service adviser me informed. car was waiting on me when i came back to pick it up. Great service adviser More

Brought in my F250 for the death wobble issue and was told that Ford Extended Warranty covers part of the cost but to help fix it properly they would need to perform a front end alignment which was not c told that Ford Extended Warranty covers part of the cost but to help fix it properly they would need to perform a front end alignment which was not covered by warranty. It did not seem fair that I should be charged for this service when the root cause of the issue is a known design issue. They did fix it the same day but might have worked too fast because no other items were looked at on my truck such as oil life. The replace oil warning came on only 50 miles after I left the dealership. Would have been nice if that got taken care of when the truck was already in for service. More

Service was ok not great I told the service guy that It was my first time to do oil change he didn't even bother to asked me nor suggested the rotation on tires when checking out cashier didn't seen frien was my first time to do oil change he didn't even bother to asked me nor suggested the rotation on tires when checking out cashier didn't seen friendly didn't bother to asked me if I had rewards nor even bother try and asked if I had sign up for the ford reward More

I noticed a screw in my tire prior to leaving for Dallas and call Robert Blakey and told him I was coming in for the tire to be checked. Thank goodness the tire was able to be patched. and call Robert Blakey and told him I was coming in for the tire to be checked. Thank goodness the tire was able to be patched. More