Helfman Ford - Stafford

Sales person was very accommodating, very knowledgeable on the vehicle features, and great to work with. All the staff members were incredibly friendly. I felt like a million dollar customer with the lev on the vehicle features, and great to work with. All the staff members were incredibly friendly. I felt like a million dollar customer with the level of service received. There were no hidden fees or surprises. The purchase was pretty straight forward. I appreciate the honesty and kindness I was treated with. I look forward to doing business again in the future and referring family and friends. More

Brought in my F250 for the death wobble issue and was told that Ford Extended Warranty covers part of the cost but to help fix it properly they would need to perform a front end alignment which was not c told that Ford Extended Warranty covers part of the cost but to help fix it properly they would need to perform a front end alignment which was not covered by warranty. It did not seem fair that I should be charged for this service when the root cause of the issue is a known design issue. They did fix it the same day but might have worked too fast because no other items were looked at on my truck such as oil life. The replace oil warning came on only 50 miles after I left the dealership. Would have been nice if that got taken care of when the truck was already in for service. More

excellent service took less time than they said and kept me informed. car was waiting on me when i came back to pick it up. Great service adviser me informed. car was waiting on me when i came back to pick it up. Great service adviser More

Service was ok not great I told the service guy that It was my first time to do oil change he didn't even bother to asked me nor suggested the rotation on tires when checking out cashier didn't seen frien was my first time to do oil change he didn't even bother to asked me nor suggested the rotation on tires when checking out cashier didn't seen friendly didn't bother to asked me if I had rewards nor even bother try and asked if I had sign up for the ford reward More

I noticed a screw in my tire prior to leaving for Dallas and call Robert Blakey and told him I was coming in for the tire to be checked. Thank goodness the tire was able to be patched. and call Robert Blakey and told him I was coming in for the tire to be checked. Thank goodness the tire was able to be patched. More

My service manager Robert Blakey did an outstanding job along with your mechanic to service my 2015/S-DTY F-250 Diesel within my needed time. along with your mechanic to service my 2015/S-DTY F-250 Diesel within my needed time. More

Everyone is very nice and helpful. Always take care of whatever I need for my Explorer without a problem. I will not go to any other Ford dealer because of the wonderful experiences I have with Helfman. whatever I need for my Explorer without a problem. I will not go to any other Ford dealer because of the wonderful experiences I have with Helfman. My service person, Ian King, is wonderful. I just call ahead with my problem and he takes care of it. WONDERFUL 111 More

Excited to finally get my new Ranger, but sad to say goodbye to my 1996 Ranger. Eric and Fred at Helfman Ford were super and helped me through the order process, since nobody had the exact combination goodbye to my 1996 Ranger. Eric and Fred at Helfman Ford were super and helped me through the order process, since nobody had the exact combination of features and color I required. They were both extremely patient and communicated with me just the right amount. Having left Helfman Ford in 2017 because of a bad experience, I'm back to being a Helfman customer for life. More

Afana was a great sales person. His approach was professional. He was fair on getting deal closed,& check up phone calls after. His constant check up by phone is a A+ professional. He was fair on getting deal closed,& check up phone calls after. His constant check up by phone is a A+ More

Customer centric the best in the automotive business. R. Blakey is an exceptional service manager. Keeps the customer updated on the status of repairs. Always aware of the customer’s time. Blakey is an exceptional service manager. Keeps the customer updated on the status of repairs. Always aware of the customer’s time. More