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Hemborg Ford - Service Center

Norco, CA

4.2
149 Reviews

149 Reviews of Hemborg Ford - Service Center

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March 31, 2019

Outstanding service Can’t say enough good things about Patt Thorp. She really goes out of her way to insure that your customers have a good experience. She is an outstand More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pawley, Pat Thorp
Apr 01, 2019 -

Hemborg Ford responded

Thank you for your great review, Jim! We're glad to have Patt and Michael on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Quintero, Service Manager robertquintero@hemborgford.com

February 14, 2019

Great and quick service Jose was great with helping me on my oil change tire rotation filter change and recall issue. Great help wilt all my time restrictions and even got me More

by Bspencer513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2019 -

Hemborg Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Quintero, Service Manager robertquintero@hemborgford.com

January 26, 2019

Very slow and expensive I can’t believe I’m at the same service center these other comments are about because every time it’s horrible and some kind of problem. I got oil cha More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pat Thorp
January 14, 2019

Great Experience with Pat Pat was super friendly and took care of all of my service needs. She told me it would be at least a couple of hours and it was the weekend so it was n More

by Taylor Alvarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Thorp
Jan 16, 2019 -

Hemborg Ford responded

Taylor, it’s great to know that Pat provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, The Hemborg Ford Team

November 11, 2018

Courteous and fast service I brought my F4 50 diesel in at 2 o’clock for an oil change on a Friday afternoon. They expedited my Service and got my work done very quickly. I w More

by Felix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan in fleet services
Nov 12, 2018 -

Hemborg Ford responded

Thank you so much for your review! We really appreciate your business and are so happy that Bryan could provide great service to you and your vehicle. We look forward to serving you again! Regards, The Hemborg Ford Team

November 07, 2018

Poor service Wife took in flex for Non engaging emergency brake, The service advisor had No clue what she was saying unfortunately for her I have been in automotiv More

by Robs54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cinda
Nov 12, 2018 -

Hemborg Ford responded

We are very sorry to hear about your negative experience at our dealership. We take customer care very seriously at Hemborg Ford and we assure you that we are truly dedicated to rectifying this situation. To that end, we would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Regards, Hemborg Ford Team

October 22, 2018

80,000 mile service Pat is very helpful and willing to help and give suggestions. I really like the fact that she is very friendly and honest telling it like it is and n More

by Hunter58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Thorp
Oct 23, 2018 -

Hemborg Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! - The Hemborg Ford Team

October 15, 2018

I am very satisfied with Hemborg Ford I recently moved to Corona from LoscAngekesxand needed to find a new dealership to service my Fusion. Every time I go to Hembirg Ford I receive courte More

by Lisa66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Hemborg Ford responded

Thank you for your great review, Lisa! We're glad to have Jose on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Hemborg Ford Team

October 04, 2018

Great service 7 years and counting! I have been coming to Hemborg Ford now for 7 years. I purchased my 2011 Mustang here, and always come back every 5k miles for an oil change and servic More

by BMars1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2018 -

Hemborg Ford responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. - The Hemborg Ford Team

September 17, 2018

Taking the extra step I was recently in to have my truck serviced and had a simple question about a repair on another vehicle. The first gentleman in the service department More

by Krischik2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cinda and a man in parts department
Sep 17, 2018 -

Hemborg Ford responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. - The Hemborg Ford Team

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