"Stay away. They are bunch of liars and thieves. Please read"
Took my 2010 F-350 6.4L to get checked for a leak under passenger side, wheel well area running down the frame. My mistake was the description on the leak. I called it a OIL based clear fluid. Biggest mistake and now I'm paying the price for it.
So I drop off vehicle to be inspected and diagnosed. I get a call from device advisor saying the leak is coming from upper radiator hose and O-ring. Trusting their knowledge I ok the repairs. I live in Eastvale (short drive up the road) park my truck and see no issues. I then drive it few days later and notice same leak still there. I call George service advisor and let him know. After a heated exchange I agree to let them take a look again. By this point I'm already very upset after spending few hundred dollars (warranty expired) to learn leak is still there. George and I go back and forth. I want my money back. How do I know I really had a leak in the hose and O-ring to begin with? How do I know they really did pressure test it? That is not the leak I pointed out and went in for. Mind you, all my services have been done at Hemborg. Long story short, he calls me couple hours later and says. "The fluid is condensation from your A/C condenser, it's just water, it's normal." Now I really lost my mind.
I could not begin to understand how I was charged few hundred dollars for something that did not solve my issue. So I ask to speak to service manager Robert Quinteros. He asks for few days to look into the issue. By now it's been 2 weeks since service date. Me and him go back and forth and tells me, the upper hose and O-ring were a recommendation from Ford because it's an ongoing issue with the 6.4L engines. I would think they call and ask first. Robert says he pulled my paperwork and I described the leak as an oil based leak not a water based leak. Remember me saying earlier it was a big mistake, well it just cost me few hundred dollars. He says the oil based leak is no longer there. This one is a new leak because it's water based. I could no believe what I was hearing. Same area, same amount. So I ask service manager if he can give the owner my contact info because I was not satisfiedwith his response. He told me "HE WILL NOT CALL YOU BACK". I said really? Can you just please give him my info. He replied "I will talk to him myself". By this time Robert is offering to give me half of the amount spent. That's very odd right, either you are responsible or not. Either you refund my money or tell me to go fly a kite.
Robert calls me back today and says "the owner did not agree with me. He believes I was too generous and should not give you anything back." I asked Robert if I can have his contact info to hear it for myself. I'm not too sure he even spoke to him. He says, "no you can't, that's why he has us the managers".
So here I am, out few hundred dollars all because I described my leak as an oil based leak vs a water based leak. Had I of said water based leak in the beginning things would if been different.
"Stay Away Hemborb Ford"
Last week i took my ford escape in for service. The service representative that helped me was LUIS. During the pre service inspection he told me that i need to change my tires. After the pre inspection i asked him to get me a quote on different brands of tires. The service on my car took two hours. After the service was done a technician bought in my car keys and gave it to Luis. Then Luis handed the keys to some other service representative and went on lunch. Before he went on lunch i heard him say that he needs to get me a quote for the tires. However, after he left the other service representative didn't give me quote and she just gave me the vehicle inspection report card. I didn't want make fuss because i was already waiting in the service station for almost two hours. Guess Luis was to busy to get me a quote and getting a quote for me wasn't that important.
According to the vehicle report they gave me everything was okay except for the tires, cabin air filter, and rear wiper blades. Nobody told me anything about replacing my battery. Two days after the service, when i tried to start the car it didn't start and then when i checked the battery, the terminals were rusty. After jump starting my car i took to the car to a wallmart auto center to get the battery inspected. After inspecting it they told me that the battery needs to be replaced and the dealer have to do it. As I had to go to work on that day I sent the vehicle through my father to the dealer. My father went in and talked to the service manager about the battery and asked them why they didn't tell me anything about the battery. He has looked up my car on the computer and told my father that they already informed me about the battery and brake replacement. According to them I didn't want to get the battery and brake replacement from the dealership. Afterwards, he got the battery replaced by the dealership.
If they told me the battery should be replaced i would have done it immediately. Even during the service nobody told me that the battery needs to be replaced immediately. According to the vehicle report it says that the battery needs future service. It doesn't say anything about immediate replacement.
The hemborg service department is horrible and in the end they will try to shift all the blame to you.
I have bought many vehicles from them and I service all of my vehicle through them, even my non Ford vehicles. Sales is always no hassle as well.