Hemet Chrysler Dodge Jeep Ram

They treat me good and always have me out of service pretty fast and so far haven’t had to take car back. Very satisfied pretty fast and so far haven’t had to take car back. Very satisfied More

I really appreciate what Diego always trying to help me he’s the best in your guys his service The best I’m really happy every tim he’s the best in your guys his service The best I’m really happy every tim More

Great service very fast and kind well knowledge tech and adviser easy way transportation to your home if need and always keep me update with the repair adviser easy way transportation to your home if need and always keep me update with the repair More

I am satisfied with the work done. The department overall is not that friendly and lots of people standing around while I was waiting to be waited on. Half the staff was not wearing their masks on their face is not that friendly and lots of people standing around while I was waiting to be waited on. Half the staff was not wearing their masks on their faces. They were pulled all the way down. What’s the point. I had to call 4 times to make my appointment. Left 3 messages and not one call back. More

I am completely satisfied with the service I received for my 2012 Dodge Challenger. I wouldn't think of going anyplace else with my car. Ask for Diego for the best service. Thank You so much. my 2012 Dodge Challenger. I wouldn't think of going anyplace else with my car. Ask for Diego for the best service. Thank You so much. More

Jessica Gonzales failed on every possible positive customer impact measure. One month to complete a warranty repair is inexcusable. Initially, Jessica stated that the shifter was never replaced (despi customer impact measure. One month to complete a warranty repair is inexcusable. Initially, Jessica stated that the shifter was never replaced (despite that she was provided of evidence to the contrary and Hemet Dodge was in possession of the vehicle's service history). Moreover, Jessica attempted to collect $693 for a repair that was later verified by the service manager was covered under warranty. Jessica made promises to follow up and provide updates with the vehicle repair. This was patently untrue. When the vehicle was ready for pickup, no attempt was made to contact the customer. Additionally, no request was communicated to a porter for the vehicle to be washed (after sitting outside for nearly 4 weeks). I am currently in the market for another Challenger SRT. Why should I continue patronizing Hemet Dodge, if service advisors are not competent? More

I had an appointment for an oil change at 11:45am. I got there at at 11:35am. I was told that the team would be going to lunch and my car wouldn’t be ready for an hour and a half only if I waited for my car there at at 11:35am. I was told that the team would be going to lunch and my car wouldn’t be ready for an hour and a half only if I waited for my car. If I dropped it off it would be done by end of day.What is the point of making an appointment?I decided to wait and went to the waiting room. I attempted to log in to wifi so that I could work while I waited only to find out the wifi was working. Jiffy Lube would have had me out in 15min. More

The representative that I spoke to on the phone was extremely cordial. The service was performed faster than I expected. I also appreciate the fact that I wasn’t asked to pay for unnecessary repairs. extremely cordial. The service was performed faster than I expected. I also appreciate the fact that I wasn’t asked to pay for unnecessary repairs. More

Overall I give 4 stars. 1 star for responsiveness I must have spoke to 7 different people in sales. Ernie was great, responsive and friendly have spoke to 7 different people in sales. Ernie was great, responsive and friendly More

Always friendly. Good service. I prefer to bring my vehicle to the dealer so they can check for recalls and I love my free limited time service appts. vehicle to the dealer so they can check for recalls and I love my free limited time service appts. More