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Hemet Chrysler Dodge Jeep Ram

Hemet, CA

4.0
2,776 Reviews

425 Motor Way

Hemet, CA

92545

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Showing 2,776 reviews

December 30, 2020

Wanted to charge $150 to diagnose something a local shop charged $140 to fix. Wanted $150 to fix wiper sprayer wiring that local shop fixed for free... Technician broke hood latch setup. Not a good exper More

by Stunts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Gonzalez
Jan 16, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

We thank you for bringing this to our attention. We would like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. ServiceManager@HemetCDJR.Com

December 30, 2020

I've been to a lot of dealerships as I travel around in my opinion Hemet is the best the people are great and that's what makes a great company More

by BRIANRUBERG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike the Mechanic five stars, Diego Rivera, Carlos Aikerman, Jessica Gonzalez
Dec 31, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for choosing Hemet Chrysler Dodge Jeep Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 30, 2020

Great service again! Professional people, a clean waiting area and delivered before they said they would. I'd recommend them and will bring my truck to them again. Thanks More

by lorryclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Aikerman, Leo Akers
Dec 31, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for the glowing review! We appreciate your business and our team looks forward to serving you again soon!

December 30, 2020

Very disappointed, won't be returning to this dealership. Didn't want to take vehicle in for service said nothing was wrong with the brakes without even looking at the car. Didn't give an estimate when it w More

by BRADBOONPHOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valentino
Jan 16, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for your review. We strive to make sure that all of our customers leave happy so it is disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. ServiceManager@HemetCDJR.Com

December 30, 2020

I made Set appointment. Was given 2 1/2 hour estimate. Car was done in that exact time. Uber was 5 minutes. Everything was great until the Lot boy went to get my car, came back because he couldn’t find i More

by JACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera, Carlos Aikerman, Jessica Gonzalez
Dec 31, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us, Jack. We work hard to make sure our guests have an exceptional experience. We take all reviews seriously and will share your comments with our team. We look forward to working with you again.

December 29, 2020

Mario G easy to talk to and helped out a lot. The Car wasn’t cleaned good inside or outside before i left the lot . Had to drive 45 minutes back to the dealership to get the anti thief deactivated after More

by JERRELLBROWN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tong Champ, Mario Gallegos
Dec 29, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Jerrell, Thanks for your feedback on your recent visit to Hemet Chrysler Dodge Jeep Ram. I'm glad to hear that Mario was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 28, 2020

Abraham patiently guided us through the entire process. He returned calls to us promptly and was very knowledgeable about the inventory. It was a pleasure working with Abraham! Tim Hoey, the Finance Mana More

by JACK70AFFLECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham ?, Associate that went over car features
Dec 28, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for choosing Hemet Chrysler Dodge Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehcile!

December 28, 2020

Bad dealer and staff no masks and social distancing was enforced the quality of sales people was not there never will I buy a car there. So I took my business somewhere else... More

by Ealdea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tong Champ
Jan 14, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Hello, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us at GM@HemetCDJR.Com so that we can speak directly, we’d love to address your concerns in detail.

December 27, 2020

Sales staff was excellent and presented a compelling deal that we ultimately accepted. Great job getting my son into his first new car, a Challenger More

by robbyf5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Becerra
Dec 28, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your sales experience with Hemet Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Congratulations to your son on his first new car!

December 26, 2020

Took 6 weeks to get my car repaired. The dealer blamed it on my extended warranty department. I was supposed to get a rental car. More

by EJERMBUSINESS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Leo Akers
Jan 12, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. ServiceManager@HemetCDJR.Com

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