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Hemet Chrysler Dodge Jeep Ram

Hemet, CA

4.0
2,777 Reviews
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425 Motor Way

Hemet, CA

92545

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Showing 2,777 reviews

July 20, 2021

The service department received me well took the vehicle in, corrected my brake situation in a timely manner, kept me informed of the vehicles progress as they worked on it. Thanks. More

by TRTMINISTRYGRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Gonzalez
Jul 21, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this 5-star review! We are so glad that we could get you in and get your automotive needs efficiently taken care of. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with!

July 19, 2021

This Is the second time I’ve had my truck serviced and when I drove away the tire pressure was low and I had to put air in the tires myself, very poor service More

by Mark Fox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Rivera
Jul 20, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Mark, We regret to hear that our efforts fell short throughout these two visits. Offering quality service is definitely our goal, and we are sorry that our efforts missed the mark. We would love to speak with you personally to see if there is anything we can do to make things right. At your convenience, please contact our service manager Tim Safley at (951)652-7900 x4301. We appreciate your business and hope to hear from you soon.

July 19, 2021

Outstanding professional service. Will for sure return when needed.Service writer was very knowledgeable on my Jeep Liberty. Time of completion was as promised. Uber worked will back home and to the deale More

by Aocm77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera
Jul 20, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review. We are happy to hear that Diego took exceptional care of you and your automotive needs throughout your visit. Offering quality and efficient service is always our goal, and we will certainly provide you with nothing less in the future!

July 19, 2021

Leo was a bit standoffish and reluctant to provide me with service. Didn’t have the best attitude and customer service. Kind of rude, unmotivated to help me or answer my questions, and initially tried to More

by sarajyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Akers
Jul 20, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Sara, Thank you for taking the time to share this feedback. We appreciate the opportunity to work with you and are sorry to hear that you weren't provided with the quality service that you deserve. Please contact our service manager, Tim Safley, at your convenience to discuss this issue further. Your satisfaction is important to us, and we hope that we can make things right. Thank you.

July 18, 2021

Rex was amazing! We couldn’t be happier with the Hemet Chrysler Dodge TEAM! Thank you Tim so much for such exceptional and outstanding customer service. More

by francineyeigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Akers, Tim Hoey
Jul 19, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Francine, Thank you for sharing this wonderful review! We couldn't be more pleased to hear of your satisfaction, and we are thrilled that our team could provide you with the exceptional experience that you so much deserve. We thank you for working with us at Hemet Chrysler Dodge Jeep Ram, and we congratulate you on your new vehicle- on behalf of the entire team!

July 17, 2021

Diego didn’t really communicate with me at all unless I would go in to the service center in person. I wouldn’t come back. The girls that work at the service desks are super nice More

by starkeyjulie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Rivera, Jessica Gonzalez
Jul 19, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Hi there, We are sorry to hear that your recent experience with us didn't meet your satisfaction. Communication certainly is important in creating the seamless experiences that we aim to provide, and we are disappointed that our efforts failed to meet the mark. If you would like to discuss your experience with us further, please contact our service manager, Tim Safley at (951)652-7900 x4301. Your satisfaction is our priority, and we would love the opportunity to speak with you personally. Thank you.

July 17, 2021

Very nice experience. Leo the service righter took good care of me. I would recommend this service centers and Leo to anyone who has a Dodge. More

by Sd-dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Akers
Jul 19, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you so much for your positive review and recommendation! We are pleased that Leo could get you and your automotive needs seamlessly taken care of. It is our pleasure to assist you. Please do not hesitate to let us know how Leo and the team may serve you again!

July 17, 2021

Muy buen servicio muy amablesMe esplicaron bien Muy buen servicio muy amables Me esplicaron bien respondieron todas mis preguntas estoy contenta como me trataron y que tienen quien abla mi idioma e More

by laura61dominguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera, Jessica Gonzalez
Jul 19, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Laura, Mil gracias por su evaluacion positiva! Siempre es un placer oir buenos comentarios de nuestros clientes. Apreciamos sus negocios. Muchas gracias!

July 17, 2021

Jessica always takes such good care of me when I come to get my Jeep serviced all the way from Riverside. Everyone at CDJR always treats me like family. More

by YVONNEESTRADA75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilly , Sergio A Beltran, Tim Safley, Brandy Maynes, Diego Rivera, Carlos Aikerman, Jessica Gonzalez, Tong Champ, Tevita Taukeiho, Vanessa Jara
Jul 19, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Yvonne, Thank you so much for your excellent review! We appreciate your business and are pleased that we could continually provide you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible, and we hope to continue serving you and your automotive needs for years to come!

Jul 19, 2021 -

YVONNEESTRADA75 responded

Thank you again!

July 16, 2021

Bought a 2021 Jeep Gladiator. Buyer beware. Look over Bought a 2021 Jeep Gladiator. Buyer beware. Look over your paperwork very closely. They come up with hidden costs weeks after the deal and pape More

by LANADALE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio J. Chavez & Mitch Jenson
Jul 16, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for bringing this issue to our attention. I would like to speak with you personally to learn more about this occurrence and see what I can do to make things right. At your convenience, please contact me at (951)652-7900 or sergio@hemetcdjr.com. I appreciate you choosing Hemet Chrysler Dodge Jeep Ram, and I hope to speak with you very soon. Thank you. Regards, Sergio Beltran General Manager

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