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Hemet Chrysler Dodge Jeep Ram

Hemet, CA

4.0
2,777 Reviews
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425 Motor Way

Hemet, CA

92545

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Showing 2,777 reviews

July 01, 2021

The wait time was less than we expected, the customer service representative was courteous and friendly, the waiting area was clean overall it was a pleasant experience. More

by RJB4112000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Aikerman, Leo Akers
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for sharing this positive review! It is our pleasure to serve you, and we are pleased that we could get you and your automotive needs swiftly taken care of. Offering quality and efficient service is always our goal, and we will certainly provide you with nothing less in the future!

July 01, 2021

I never received a call to let me know how my vehicle was doing as far the some issues that I was concerned about. Valentino didn’t call me to let me know how long it would be there. I had to call 4 times be More

by vnogues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valtino
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for bringing this issue to our attention. We are so sorry for the lack of communication and the frustration and inconvenience that our efforts have caused. I would love the opportunity to speak with you further to see if there is any possible way that I could enhance your experience. Please contact me at (951)652-7900 x4301 or servicemanager@hemetcdjr.com, at your convenience. I hope to hear from you soon. Regards, Tim Safley Service Manager

July 01, 2021

I was having my jeep serviced due to a brake problem. While there and without resolving the problem for a little over a month. Someone stoled my jeep for a joy ride and took it to Orange county. How I kn More

by sloustau
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Safley, Diego Rivera
July 01, 2021

Very disappointed that I scheduled an appointment and I left my truck the whole day and nothing was done. It was just an oil change More

by saljimenez8750
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Diego Rivera
Jul 06, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for sharing this feedback. We acknowledge that this must have caused you so much frustration, and we apologize for the inconvenience that we have caused. If you are willing to discuss your experience with us further, we would appreciate the opportunity to make things right for you. Please contact our service manager, Tim Safley, at (951)652-7900 x4301 or servicemanager@hemetcdjr.com. We hope to speak with you soon.

July 01, 2021

Great quick on time and done right. BETER THAN EXPECTED More

by Bkhcal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera, Carlos Aikerman, Jessica Gonzalez, Leo Akers
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! Offering quality and efficient service is so important to us, and we are overjoyed that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!

July 01, 2021

Everyone at the location was great and attentive to our needs. More

by DAMAJANAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilly Lizarraga, Evelyn Venegas, Jose Mendoza, Tony Pena, Mario Gallegos, Jerry Becerra, Kevin Santoyo
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review! We are so appreciative of the opportunity to work with you, and we are pleased that our team could be of remarkable assistance to you throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that our team may help you with!

July 01, 2021

Very welcoming.No pressure.Gave us exactly what we Very welcoming. No pressure. Gave us exactly what we wanted. Wonderful dealership. More

by Kath_9999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tevita Taukeiho, Tony Pena
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review! We are so appreciative of the opportunity to work with you, and we are thrilled that we could make your visit an overall success. We congratulate you on your new vehicle- on behalf of the entire team. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

July 01, 2021

Wrote contract with mats and extra key , have not received a call back or update ... tried calling before survey , no answer , voicemails are full , and was also supposed to have the vehicle buffed . More

by Brittneykad
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lilly Lizarraga, Evelyn Venegas, Jose Mendoza, Tony Pena, Mario Gallegos, Jerry Becerra, Kevin Santoyo
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Brittney, I apologize for the poor communication and the frustration and inconvenience that this has caused. I thank you for bringing this issue to our attention, and I would appreciate the chance to make things right for you. At your convenience, please contact me at (951)652-7900 x4402 or jose@hemetcdjr.com. I hope to speak with you soon. Best Regards, Jose Salgado - Sales Manager

Jul 01, 2021 -

Brittneykad responded

Contacted this number ans dealer advised this extension and person are not at this dealership.

June 30, 2021

Service writer was prompt, courteous and pleasant to deal with. Had a left turn signal rear light that was not working. It was fixed by the mechanic who basically found a broken wire and repaired it. All More

by DUGALYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember his name.
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for sharing this positive review! We are happy to hear that you and your automotive needs were well taken care of throughout your recent visit. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

June 30, 2021

Was happy the deal was completed online and they even delivered it to me on time in Anaheim! Hovever, it took awhile to get the opy of the contract that I signed as the salesperson did not have copies fo More

by cjquinn66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilly Lizarraga, Jesus Santoyo, Tim Hoey, Jose Mendoza, Jerry Becerra
Jul 01, 2021 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share this feedback. We are sorry that some parts of your visit did not go as seamlessly as we would have hoped. We apologize for the inconvenience that this has caused, and we thank you for your patience throughout the process. Nonetheless, we are so appreciative of the opportunity to work with you, and we congratulate you on your new vehicle- on behalf of the entire team. If there is anything more that our team could do for you, please do not hesitate to give us a call.

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