Hemet Chrysler Dodge Jeep Ram - Service Center

Dropped off vehicle on Saturday, was told it would be ready Monday. Monday came and went and no call. Never received a phone call that work was completed. Went up to the dealer on the following Saturday ready Monday. Monday came and went and no call. Never received a phone call that work was completed. Went up to the dealer on the following Saturday to check on it. I was told they had come plates work on Monday as promised and that they had been trying to call and they got no answer. That is NOT true!!! I, nor my husband recieved any call what so ever! More

Great service as always. Car wash crew did an amazing job. Wouldn't take my Jeep or Ram anywhere else. Thanks Jessica and the team in the shop. Car wash crew did an amazing job. Wouldn't take my Jeep or Ram anywhere else. Thanks Jessica and the team in the shop. More

Emilio has had the best customer service! He has kept us in the loop with our vehicles and been very responsive when I reach out to him. It has been a pleasure working with him. However, we b He has kept us in the loop with our vehicles and been very responsive when I reach out to him. It has been a pleasure working with him. However, we bought a brand new Dodge Durango from you guys and it has had nothing but electrical issues. It's our first month of having the vehicle and it's been at the service center 3 times. The front passenger door handle didn't work for the first 10 days of having the car. The radio works sometimes, the rear trunk door has a mind of its own and closes when it wants to. It has honestly been a terrible experience buying this brand new car. However, Emilio has been there and assisted us along the way and I'm thankful. More

They took their time with me & I felt very comfortable leaving my vehicle with them. & also the service on the vehicle was done fast. leaving my vehicle with them. & also the service on the vehicle was done fast. More

IF YOU ARE A WOMAN, DO NOT GO ALONE. TAKE YOUR HUSBAND, OR A MALE FRIEND. If I can give negative stars I would. I completely feel victimized in this situation. I made an appointment to TAKE YOUR HUSBAND, OR A MALE FRIEND. If I can give negative stars I would. I completely feel victimized in this situation. I made an appointment to get my Jeep looked at my their service department for an issue. I showed up to my appointment and they sent me me home in an UBER. They had me sign paperwork allowing them to run the diagnostics for a total of ~$350 told me that I would get a call in 2 days for a diagnosis. They never called. I remembered another issue my car had and i texted my service rep. and she said that it will be an extra $175 to look into that 3rd issue. I called on the 3rd day and they told me that they still have not had a chance to look at it because I added another issue to their list (huh?). That it wouldn't be til next week that they would get to look into my vehicle. So i called on Tuesday to get a diagnosis and they told me that they needed to drop my transmission to see what is wrong, for a total of $1300, + this or that additional items to sum up to $2000. I approved all of it. They called me back and said that I needed. whole new transmission and that it would be a total of $10,000 to fix my car. I asked them to please send me the diagnostic report to my email several of times. They never did. I told them how much do i owe since they dropped the transmission and they said $1300. I said ok, please put my car back together and I will pick it up because I am taking it elsewhere to get a 2nd opinion. At this point, I have my boyfriend listening to the whole conversation. I hang up and made an appointment with another mechanic. I call them back and tell them that I will pay the $1300 and that I will be be picking the car up today for that second opinion. At this point my boyfriend jumps in and talks to them and they quickly changed their tone. They informed me that the mechanic never opened the car up. So I will owe only the $350 for the diagnostics. Mind you, I still did not get it emailed to me. So my boyfriend and I show up to the dealership and I ask them for a copy of the diagnostics. NOTHING!!!!! I got nothing!!!!! At that point they had me sign for my car at a $0 balance. To top it off, they supposedly lost my car keys and made me a new one. I was not happy since my house keys and mailbox key were still attached to my keychain and left with my car. I fussed about it and they took me back to where they hang all the car keys attached to numbers. Well I found my original keys hung there luckily. The dealership had my car for a total of 2 weeks and they did not get ANYTHING done, not even a diagnostics. I am beyond upset that they tried to charge me $1300 for a service that they did not even perform. I feel like if my boyfriend did not jump in they would have charged me anyway. This is just wrong. I will definitely be calling the BBB and getting a hold of corporate. More

They were great help. Very clean environment. Respectful and service done at a timely manner absolutely impressed. and service done at a timely manner absolutely impressed. More

Thank you for double checking and fixing the issue with my renegade. Warranty’s are great my renegade. Warranty’s are great More

Got a good deal on tires and install. Friendly service. I had a good experience with this visit. Thank you! had a good experience with this visit. Thank you! More

Excellent service advisor; very helpful and knowledgeable. Courteous, respectful and efficient. Work done in timely fashion. knowledgeable. Courteous, respectful and efficient. Work done in timely fashion. More

Rodrigo took very good care of me attended me promptly when I arrived and made sure I was aware as soon as my car was ready for pick up. He was very busy but made sure I knew he was going to attend me sho when I arrived and made sure I was aware as soon as my car was ready for pick up. He was very busy but made sure I knew he was going to attend me shortly. A1 service. More